AT&T CL84109 User Manual page 82

Appendix D
Troubleshooting
I have difficulty
hearing
messages.
The answering
system does not
answer after
correct number
of rings.
System
announces "Time
and day not set."
System does
not respond
to remote
commands.
Press VOLUMEp to increase speaker volume on the
•
telephone base.
p/+VOLUME to increase the listening volume
• Press
DIR
on a handset.
• Make sure that the answering system is on (page 19
or 55). When the answering system is on, ANS ON
should show on the handset and the ANS ON/OFF
button should be lit on the telephone base.
• If toll saver is selected, the number of rings changes to
two when there are new messages waiting (page 21).
• If the memory is full or if the answering system is off,
the answering system answers after 10 rings.
• In some cases, the answering system is affected by the
ringing system used by the telephone service provider
(page 55).
• If you subscribe to voicemail service, change the
number of rings so that your answering system answers
before your voicemail (page 17). To determine how
many rings will activate your voicemail, contact your
telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
• You need to reset the system clock (pages 16 & 25).
• Make sure to enter your remote access code correctly
(page 61).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone
and cannot activate the answering system.
• The answering system may not detect the remote
access code while your announcement is playing. Try
waiting until the announcement is over before entering
the code.
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