Troubleshooting - AT&T CL2909 User Manual

Appendix A

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at
1 (800) 222-3111
call
No dial tone.
Telephone does
not ring.
Incorrect time
and date on
incoming calls.
CALL INFO
light incorrectly
flashing.
Difficulty storing
numbers in
memory.
Screen is blank.
Screen displays
ERR.
. In Canada dial
• Make sure all plugs are connected properly. Inspect
the telephone line cord connections at the wall jack
and telephone. Also inspect the coiled handset cord
connections at both ends.
• Unplug the telephone and connect it to another wall
jack. If it still does not work and other telephones
in your home are working, the problem is with this
telephone.
Make sure the RINGER switch is set to LO or HI.
•
• If there are several other telephones on the same
line, try disconnecting some of the other telephones.
Having too many telephones connected can also create
problems such as low ringer volume or impaired sound
quality during calls.
• If you subscribe to caller ID service, your service
provider sends the time with the caller ID information.
The time and date should be correct after receiving a
call. If the time and date is not correct after receiving a
call, report the problem to your service provider.
• If you do not have caller ID service, please set the time
and date manually (see page 13).
• Make sure the telephone line cord is connected properly.
• Make sure you are pressing the correct sequence of
buttons for storing numbers.
• If you are interrupted by a recorded announcement
asking you to hang up or by a loud buzzing noise, hang
up and store the number without lifting the handset.
• Make sure the batteries are correctly installed.
• Replace batteries with new batteries.
• The telephone has received incomplete or corrupted
caller ID information from the telephone service
provider.
www.telephones.att.com
1 (866) 288-4268
30
, or
.