Motorola 9500 User Manual page 209

Problem
The battery won't
charge.
The battery drains
faster than
normal.
You find your
phone becoming
warm during use.
Your phone has
your SIM card
inside but the
display says:
Your phone has a
Cellular Cassette
installed but the
display says:
Solution
Check the charger. Is it properly connected? Are its
•
contacts clean and dry?
Check the battery contacts. Are they clean and dry?
•
Check the battery temperature. If it is warm, let it
•
cool before recharging.
Is it an old battery? Battery performance declines
•
after several years use. Replace the battery.
Make sure you have a Motorola approved battery
•
installed. If you see
you will not be able to charge this battery.
Are you in an area of variable coverage? This uses
•
extra battery power.
Is your antenna fully rotated and extended? Do you
•
have a clear view of the sky? This helps use less
battery power.
Is it a new battery? A new battery needs two to three
•
charge/discharge cycles to attain normal
performance.
Is it an old battery? Battery performance declines
•
after several years of use. Replace the battery.
Is it a battery that hasn't been completely
•
discharged? Allow the battery to fully discharge
(until the phone turns itself off) and then charge the
battery overnight.
Are you using your phone in extreme temperatures?
•
At extreme hot or cold temperatures, battery
performance is significantly reduced.
You may notice this during long calls or during charging.
The heat is produced by the electronic components
within your phone and is quite normal.
Check Card
•
Check that the SIM card has been inserted correctly.
The contacts of the SIM card may be dirty. Turn the
phone off, remove the SIM card and rub the gold
chip on the card with a clean cloth. Replace the card
in the phone.
Blocked
or
•
Please contact your service provider.
Check Cassette
Check that the Cellular Cassette has been inserted
correctly.
Invalid Batt
Insert Card
or
Bad Card See Supplier
Insert Cassette
or
. in the display,
.
.
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