Chapter 6: Troubleshooting; Power; A Computer Cannot Log On To The Cpe; Cannot Connect To The Internet - Motorola CPEI 890 Series User Manual

Troubleshooting

Chapter 6: Troubleshooting

Power

• Check that the AC power adapter is properly plugged into the electrical outlet and
• Check that the electrical outlet is working.

A Computer Cannot Log On to the CPE

Check that the Ethernet cable is properly connected to the Desktop CPE unit and the
computer.

Cannot Connect to the Internet

• Check the Desktop CPE connection status from the Web Interface, refer to the
• If the Desktop CPE connection is down, and the gateway has not received an IP for

Additional Troubleshooting Help

Contact your service provider for additional help.
JAN 2011
into the Desktop CPE.
Connection Status section to verify the connection status.
5 minutes to 10 minutes:
- Re-Run the Setup Wizard.
- If the Setup Wizard does not help, then reset the Desktop CPE using the reset
button.
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