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Motorola SURFBOARD SBV4200 User Manual

Voip cable modem
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Title
® ® ® ®
SURFboard
SURFboard
SURFboard
SURFboard
SBV4200 VoIP Cable Modem User Guide
SBV4200 VoIP Cable Modem User Guide
SBV4200 VoIP Cable Modem User Guide
SBV4200 VoIP Cable Modem User Guide
Click your selection (there is a complete
Introduction
Introduces your SURFboard VoIP cable modem and the controls on the
Panel
and
Rear
Panel.

Before You Begin

Lists the items needed to install your SURFboard VoIP cable modem and describes
Precautions,
Signing Up for
Service, and

Installation and Configuration Overview

Provides an overview and links to cable and configure your SURFboard VoIP cable
modem, including
Setting Up a USB

Troubleshooting

Provides suggestions to fix common problems.
Contact Us
Provides contact information.

Frequently Asked Questions

Provides answers to common questions about the SURFboard VoIP cable modem.
Contents
on page iv):
Computer System
Requirements.
Driver.
Top and Front
Next page
R
SURFboard
Cable Modem

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Summary of Contents for Motorola SURFBOARD SBV4200

  • Page 1: Before You Begin

    Introduces your SURFboard VoIP cable modem and the controls on the Panel Rear Panel. Before You Begin Lists the items needed to install your SURFboard VoIP cable modem and describes Precautions, Signing Up for Service, and Installation and Configuration Overview...
  • Page 2 TV wall outlet. Always first touch the coaxial cable connector on the cable modem when you are disconnecting or re-connecting your USB or Ethernet cable from the cable modem or your PC.
  • Page 3 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 4: Table Of Contents

    Setting Up a USB Driver in Windows 2000 ... 16 Setting Up a USB Driver in Windows Me ... 20 Setting Up a USB Driver in Windows XP ... 21 Configuring TCP/IP ... 22 Home Print Exit ® SURFboard SBV4200 VoIP Cable Modem User Guide...
  • Page 5 Removing the USB Driver from Windows 2000 ...48 Removing the USB Driver from Windows XP ... 53 Contact Us ... 60 Frequently Asked Questions ... 61 Glossary ... 64 Software License ... 66 Home Print Exit ® SURFboard SBV4200 VoIP Cable Modem User Guide...

  • Page 6: Introduction

    Installation & Configuration Troubleshooting Introduction Congratulations, you have a new Motorola SURFboard Voice over Internet Protocol (VoIP) cable modem! It provides high-speed access to the Internet and other online services. This VoIP cable modem transmits and receives data much faster than traditional dial-up or ISDN modems.

  • Page 7: Top And Front Panel

    PC Activity Transmitting or receiving data Standby This light does not flash During normal operation, the Power, Receive, Send, and Online lights are on and the Activity light flashes when the VoIP cable modem is transferring data. SURFboard Glossary License...

  • Page 8: Rear Panel

    If you experience a problem, you can push this recessed button to reset the VoIP cable modem (see 5 to 30 minutes because the VoIP cable modem must find and lock on the appropriate communications channels. The COAX connector provides a connection to the...

  • Page 9: Before You Begin

    CD-ROM You will need 75-ohm coaxial cable modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5-900 MHz RF splitter the VoIP cable modem. The coaxial cable and RF splitter are available at consumer electronic stores.

  • Page 10: Precautions

    Do not open the VoIP cable modem. Refer all service to your cable service provider. Wipe the VoIP cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

  • Page 11: Signing Up For Service

    You should ask your cable service provider the following questions: Do you have any special system requirements? When can I begin to use my VoIP cable modem? Are there any files I need to Do I need a user name or password to access the Internet or use e-mail?

  • Page 12: Computer System Requirements

    Windows 95, UNIX, or Macintosh computers must use the Ethernet connection. If you use an Ethernet card, it must be installed in your computer before you install the VoIP cable modem. If it is not installed, follow the installation instructions provided with your Ethernet card.

  • Page 13: Installation And Configuration Overview

    Installation & Configuration Troubleshooting Installation and Configuration Overview To install and configure your VoIP cable modem for a single PC running Microsoft Windows, you can use the Installation Assistant. Otherwise, to install and configure your VoIP cable modem: Install the cables as described in one of: “Cabling and Startup for a Single User”...

  • Page 14: Cabling And Startup For A Single User

    Be sure your computer is on and the VoIP cable modem is unplugged. Connect one end of the coaxial cable to the cable outlet or splitter. Connect the other end of the coaxial cable to the COAX connector on the VoIP cable modem. Hand-tighten the connectors to avoid damaging them.
  • Page 15 USB: Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted in your CD-ROM drive. Connect the USB cable to the USB port on the VoIP cable modem. Connect the other end to the USB port on your computer. Then perform a USB Driver”...

  • Page 16: Setting Up A Usb Driver

    “Setting Up a USB Driver in Windows Me” “Setting Up a USB Driver in Windows XP” The SURFboard VoIP cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. SURFboard...

  • Page 17: Setting Up A Usb Driver In Windows 98

    USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed.
  • Page 18 Select Specify a location and type the location of your CD-ROM drive as shown at bottom left. To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file on the CD-ROM. Click Next. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 19 Setting Up a USB Driver in Windows 98, continued Select The updated driver... and click Next. If this window is not displayed, verify that the SURFboard VoIP Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 or Me”...
  • Page 20 Windows 98 or Me” on page 44 and repeat this procedure. If that does not correct your problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard VoIP cable modem for information about obtaining warranty service. SURFboard...

  • Page 21: Setting Up A Usb Driver In Windows 2000

    Troubleshooting Setting Up a USB Driver in Windows 2000 Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware window is displayed.
  • Page 22 Click Next. The lower window is displayed. Click Next. If the Insert Disk window is displayed, be sure the SURFboard VoIP Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 12. Otherwise, you can skip to step 13.
  • Page 23 Click Browse. Locate the NetMotCM.sys file in the CD-ROM root directory. Double-click the NetMotCM.sys file. The Files Needed window is displayed. Click OK. The Found New Hardware Wizard window is displayed. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 24 “Configuring TCP/IP” page 22. If you have any difficulties setting up the USB driver, perform “Removing the USB Driver from Windows 2000” on page 48 and repeat this procedure. ® SURFboard SBV4200 VoIP Cable Modem User Guide Home Print Exit...

  • Page 25: Setting Up A Usb Driver In Windows Me

    Troubleshooting Setting Up a USB Driver in Windows Me Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed.

  • Page 26: Setting Up A Usb Driver In Windows Xp

    Troubleshooting Setting Up a USB Driver in Windows XP Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware Wizard window is displayed.

  • Page 27: Configuring Tcp/Ip

    Configuring TCP/IP The SURFboard VoIP cable modem contains all required software. You do not need to configure the VoIP cable modem, but you must be sure that your computer is configured TCP/IP (a protocol for communication between computers). Perform one of: “Configuring TCP/IP in Windows 95, 98, or Me”...

  • Page 28: Surfboard ® Sbv4200 Voip Cable Modem User Guide

    If TCP/IP is displayed in the list of network components, it is installed and you can skip to step 10. If TCP/IP is not displayed on the list, continue with step 6. Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.
  • Page 29 Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. Click OK. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 30 Configuring TCP/IP in Windows 95, 98, or Me, continued Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the VoIP cable modem. Click Properties. The TCP/IP window is displayed.

  • Page 31: Configuring Tcp/Ip In Windows 2000

    On the Network and Dial-up Connections window, click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 32 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed. Continue with step 7. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 33 Select Network Protocol window is displayed. Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. Click OK. The Local Area Connection number Properties window is re-displayed. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 34 Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to Windows 2000 or XP” on page 37. SURFboard Glossary License “Verifying the IP Address in ® SBV4200 VoIP Cable Modem User Guide...

  • Page 35: Configuring Tcp/Ip In Windows Xp

    Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. Click Network and Internet Connections to display the Network and Internet Connections window. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 36 Configuring TCP/IP in Windows XP, continued On the Network and Internet Connections Pick a task window, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 37 Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 38 Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface. Select Properties from the pop-up menu to display the Local Area Connection Properties window. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 39 On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it. Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 40 Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to Windows 2000 or XP” on page 37. SURFboard Glossary License “Verifying the IP Address in ® SBV4200 VoIP Cable Modem User Guide...

  • Page 41: Verifying The Ip Address In Windows 95, 98, Or Me

    Select your adapter name — the Ethernet card or USB device. Click Renew. Click OK after the system displays an IP address. If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...

  • Page 42: Verifying The Ip Address In Windows 2000 Or Xp

    If an Autoconfiguration IP Address is displayed as in the window at bottom left, there is an incorrect connection between your PC and the VoIP cable modem or there are cable network problems. Check:...
  • Page 43 If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. SURFboard Glossary . If a valid IP address is displayed as shown ENTER to return to Windows. ® SBV4200 VoIP Cable Modem User Guide License...

  • Page 44: Cabling For Multiple Users

    Ethernet and USB You can connect the USB port on one computer and the Ethernet port on another computer directly to the VoIP cable modem, as shown at top left. Caution Do not connect both the Ethernet and USB cables to the same computer.

  • Page 45: Ethernet

    Installation & Configuration Troubleshooting Cabling for Multiple Users, continued Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SURFboard VoIP cable modem, as shown at left. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...

  • Page 46: Troubleshooting

    If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the VoIP cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in “Front-Panel Lights and Error Conditions”...
  • Page 47 Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred as described in If all lights are off except the Standby light, the VoIP cable modem is in Standby mode. Press the Standby button to reconnect your Internet service.

  • Page 48: Front-Panel Lights And Error Conditions

    Turns Off During Normal Operation If The receive channel is lost The send channel is lost The IP registration is lost The VoIP cable modem is unplugged or is in standby mode. Press the Standby button “Top and Front Panel” on page 2.

  • Page 49: Removing The Usb Driver From Windows 98 Or Me

    On your Windows Desktop, right-click the Network Neighborhood icon and select Properties. The Network window is displayed. Click the Motorola SurfBoard USB Cable Modem. Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.
  • Page 50 Installation & Configuration Troubleshooting Removing the USB Driver from Windows 98 or Me, continued Click Remove. The Network window no longer displays Motorola SurfBoard USB Cable Modem in the list. Click OK. The System Settings Change window is displayed. Disconnect the USB cable from your PC or VoIP cable modem.
  • Page 51 Troubleshooting Removing the USB Driver from Windows 98 or Me, continued Insert the SURFboard VoIP Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the start-up screens.
  • Page 52 “Setting Up a USB Driver in Windows 98” “Setting Up a USB Driver in Windows Me” If you continue to have problems, contact your cable service provider. SURFboard Glossary License on page 12 on page 20 ® SBV4200 VoIP Cable Modem User Guide...

  • Page 53: Removing The Usb Driver From Windows 2000

    Removing the USB Driver from Windows 2000 On your Windows desktop, click Start. Click Settings. Click Control Panel to display the Control Panel window. Double-click System to display the System Properties window. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 54 Installation & Configuration Troubleshooting Removing the USB Driver from Windows 2000, continued On the System Properties window, click the Hardware tab. Click the Device Manager button to display the Device Manager window: SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 55 Troubleshooting Removing the USB Driver from Windows 2000, continued On the Device Manager window, double-click Network Adapters. Click the Motorola SurfBoard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon. Close the Device Manager window.
  • Page 56 In the Run window, type explorer and click OK. Double-click My Computer. Double-click the Motorola CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the SURFboard VoIP Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed.
  • Page 57 The window on the left is displayed. Be sure the USB cable is disconnected. Click Remove Driver. Informational messages similar to the ones shown at left are displayed on the SURFboard Cable Modem USB Driver Removal window. After you remove the USB driver, re-install the USB driver following Driver in Windows 2000”...

  • Page 58: Removing The Usb Driver From Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If a Category view similar to below is displayed, click Performance and Maintenance. Otherwise, skip to step 5. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 59 Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 60 Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued If a classic view similar to at left is displayed, click System to display the System Properties window. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 61 Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued On the System Properties window, click the Hardware tab. Double-click the Device Manager button to display the Device Manager window. SURFboard Glossary License ® SBV4200 VoIP Cable Modem User Guide...
  • Page 62 Troubleshooting Removing the USB Driver from Windows XP, continued On the Device Manager window, double-click Network adapters. Click the Motorola SurfBoard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon. Close the Device Manager window.
  • Page 63 In the Run window, type explorer and click OK. Double-click My Computer. Double-click the Motorola CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the SURFboard VoIP Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed.
  • Page 64 The window on the left is displayed. Be sure the USB cable is disconnected. Click Remove Driver. Informational messages similar to the ones shown at left are displayed on the SURFboard Cable Modem USB Driver Removal window. After you remove the USB driver, re-install the USB driver following Driver in Windows XP”...

  • Page 65: Contact Us

    Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard VoIP cable modem. For answers to typical questions, see “Frequently Asked Questions” on page 61. For information about Motorola consumer cable products, education, and support, visit http://www.motorola.com/broadband. ® SURFboard SBV4200 VoIP Cable Modem User Guide...

  • Page 66: Frequently Asked Questions

    How fast are VoIP cable modems? Cable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem. You can experience speeds of over 1,000 Kbps. Due to network condition such as traffic volume and the speed of the sites you visit, actual speed may vary. Many network and other factors can affect download speeds.
  • Page 67 , DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant VoIP cable modems interface with all compliant cable systems. Your Motorola SURFboard VoIP cable modem is DOCSIS or Euro-DOCSIS certified.
  • Page 68 No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own VoIP cable modem. Check with your local cable company for specific information.

  • Page 69: Glossary

    An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address. Your cable service provider assigns your VoIP cable modem an IP address to provide a continuous Internet connection.
  • Page 70 The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network. It is permanently written to read-only memory (ROM) at the factory and printed on the rear panel of your SURFboard VoIP cable modem. You need to provide the MAC address to your cable service provider.

  • Page 71: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.
  • Page 72 Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3 party licensors.
  • Page 73 Visit our website at: www.motorola.com 506254-001 7/03 MGBI...

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