Troubleshooting - Alcatel onetouch 1009X Quick Start Manual

This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or
installation, or with technical and safety standards
applicable in the geographical area where your phone is
used,
2) Connection to any equipment not supplied or not
recommended by TCT Mobile Limited,
3) Modification or repair performed by individuals not
authorised by TCT Mobile Limited or its affiliates or your
vendor,
4) Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files,
crash, high voltage, corrosion, oxidation...
Your phone will not be repaired in case labels or serial
numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the
mandatory warranty provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be
liable for indirect, incidental or consequential damages of any
nature whatsoever, including but not limited commercial or
financial loss or damage, loss of data or loss of image to the
full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
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Troubleshooting ..............

Before contacting the service centre, you are advised to
follow the instructions below:
• You are advised to fully charge (
optimal operation.
• Avoid storing large amounts of data in your phone as this
may affect its performance.
• Use User Data Format and the ONETOUCH Upgrade tool
to perform phone formatting or software upgrading, (to
perform User Data format, hold down # key while
simultaneously pressing the power on/off key under power
off mode). ALL User phone data: contacts, messages and
files will be lost permanently. It is strongly advised to fully
backup the phone data and profile before doing formatting
and upgrading.
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your
battery, then turn your phone on
• Check the battery power level, charge for at least 20
minutes
• If it still does not work, please use User Data Format to
reset the phone or ONETOUCH Upgrade to upgrade
software
(1)
My phone is frozen or has not responded for several
minutes
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to
reset the phone or ONETOUCH Upgrade to upgrade
software
(1)
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please use User Data Format to
reset the phone or ONETOUCH Upgrade to upgrade
software
(1)
23
) the battery for
key
24
2014-2-19 16:19:11 2014-2-19 16:19:11