Samsung RS27FDBTNSR Series Quick Start Manual page 48

PROBLEM
The fridge is
not able to
connect to the
wireless router.
Can't
remember the
password for
the wireless
router
connection.
Functions
using the
wireless
network (Wi-FI)
do not work.
Can't connect
to the external
devices being
detected.
SOLUTION
• Check if the wireless router supports IEEE 802.11 b/g/n.
• Check the status of the Internet connection of the wireless router.
• Check if other devices (Notebook PC, Smart phone etc.) can access the wireless router. If the
wireless router can not be accessed by the other devices, the wireless router is probably the
problem.
• Please contact with wireless router manufacturer and Internet service provider (ISP). Check if
the current cost rate plan for the Internet covers the wireless network connection. If it does,
check how many connections are allowed.
• Your Refrigerator may not be able to connect to the Internet because your ISP has permanently
registered the MAC address (a unique identifying number) of your PC or modem, which it
then authenticates each time you connect to the Internet as a way of preventing unauthorized
access.
As your Refrigerator has a different MAC address, your ISP can not authenticate its MAC
address, and your Refrigerator can not connect.
To resolve this problem, ask your ISP about the procedures required to connect devices other
than a PC (such as your Refrigerator) to the Internet.
(To find the MAC address of your Fridge, touch Settings ---> Wi-Fi Networks, and then look on
the bottom of the screen that lists the available network connections.)
• Turn the power of both the Wireless router and the Fridge off and on.
• Refer to the wireless router manual and reset the password.
• Functions using the wireless network (Wi-Fi) such as AllShare can be used only if the refrigerator
is connected to your wireless network (Wi-Fi).
• If there are any other devices connected to the wireless network, please check the connection
status of the devices.
• Turn off the power to the Wireless router and the Fridge then turn it back on.
• If the network connection of an external device the Fridge detects was shut down abnormally (by
a power failure or by moving out of range, etc), the device's network information will remain on
the network list (as stipulated by DLNA specifications), but its connection will not be available.
• Select the Photos function - All Share, and then search for the external devices again.