Fujitsu PRIMEQUEST 1000 Series Getting Started Manual page 8

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Before requesting a repair

If a problem occurs with the main unit, see 11.2 Troubleshooting in the PRIMEQUEST 1000 Series Administration

Manual and confirm the problem. If you cannot solve the problem even after referring to the manual, contact your

sales representative or the hardware repair consultation center. Confirm the model name and serial number shown on

the label affixed to the right front of the device and report it. For the label affixing locations, see the figures showing

the label affixing locations.

Moreover, see 11.2 Troubleshooting in the PRIMEQUEST 1000 Series Administration Manual beforehand to check

any other required items. The system settings saved by the customer will be used only at the time of maintenance and

discarded when the maintenance work is finished.

Label affixing locations (Labels are affixed at the location shown in either Figure 1 or Figure 2.)

(1) Model name, (2) Serial number

Figure 1

Contact address for repair-related consultations

If you are among the following groups of customers requiring repair services, please contact the "Fujitsu hardware

repair consultation center." Support service agreement customers should contact their customer support center.

 Customers without a support service agreement

 Customers requiring repairs within the warranty period, in accordance with the warranty agreement

 Customers without a support service agreement who require repairs after the warranty period has expired

 On-site repairs are conducted by a service engineer designated by Fujitsu. The service engineer visits the

customer on the first business day after the day the problem is reported, or later.

 Depending on the product for which service is provided and the work hours, a service fee may be charged

for each case. The fee amount includes technical support, parts, and transportation.

Contact address for comments

If you have a comment or request regarding this manual, or if you find any parts of this manual unclear, please take a

moment to share it with us by filling in the form at the following website, stating your points specifically, and

sending the form to us.

https://www-s.fujitsu.com/global/contact/computing/PRMQST_feedback.html

This document shall not be reproduced or copied without the permission of the publisher.

(1) Model name, (2) Serial number

Figure 2