Related Manuals for Motorola CDMA 800/1900 MHz
Summary of Contents for Motorola CDMA 800/1900 MHz
- Page 1 Level 2 Service Manual 6809497A97-O Digital Wireless Telephone CDMA 800/1900 MHz, CDMA 1X/EV-DO...
- Page 2 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2006. All rights reserved. Mobile Devices Business, Sawgrass International Concourse...
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Page 3: Table Of Contents
Level 2 Service Manual Contents Introduction ................4 Product Identification . -
Page 4: Introduction
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing. -
Page 5: Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted... -
Page 6: Warranty Service Policy
Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs. -
Page 7: Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. -
Page 8: Specifications
Specifications Specifications General Function Frequency Range 1900 MHz PCS Frequency Range 800 MHz CDMA Channel Spacing Channels Modulation Duplex Spacing Frequency Stability Power Supply Average Transmit Current Average Stand-by Current Dimensions (WHD) (with 1130 mAh Li Ion battery) Size (Volume) Weight Temperature Range Humidity... -
Page 9: Product Overview
Level 2 Service Manual Product Overview Motorola Q mobile telephones feature Code Division Multiple Access (CDMA) technology. Q also supports EVDO a wireless radio broadband data standard adopted by many CDMA mobile phone service providers. Compared to 1xRTT (CDMA2000 1x) networks currently being used by operators, 1xEV-DO is significantly faster, providing mobile devices with air interface speeds of up to 2.4576 Mb/s with Rev. - Page 10 Product Overview • 1.3 mega pixel camera • Multi-Media Messaging (MMS) • Dual stereo quality speakers • Audio formats supported: iMelody, MIDI, MP3, AAC, WAV, WMA, WAX, • Image formats supported: GIF87a, GIF89a, JPEG, WBMP, BMP, PNG • Video formats supported: H.263, MPEG-4, GSM-AMR, AAC, WMV •...
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Page 11: General Operation
Level 2 Service Manual General Operation Controls, Indicators, and Input/Output (I/O) Connectors The Q telephones’ controls are on the front and sides of the device, and on the keyboard as shown in Figures 1 and 2. 6809501A03-O Navigate menus. Left Soft Key Make &... -
Page 12: Menu Navigation
General Operation Menu Navigation Q telephones have a simple icon and GUI. The phone also features a customizeable Start menu accessed by pressing the Start key. Infrared Port Mini SD Port Charge up and connect phone accessories Figure 2. Controls and Indicator Locations, Left and Right Side Headset Jack Camera Lens Battery Door... - Page 13 Level 2 Service Manual A 5-way navigation key allows you to move easily through menus. Figure 4 provides a view of the Home screen display. Figure 4. Home Screen Display Status Icons The main display provides constant graphical representations of battery capacity and signal strength, as well as the real-time clock.
- Page 14 General Operation Figure 5. Home Screen Status Icons 1 Data Indicator Shows connection status. Other indicators can include: 2 Message Indicator Shows when you receive a new message. Indicators can include: 3 Roam Indicator The roam indicator shows when your phone is seeking or using a network outside your home network.
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Page 15: Battery Function
Level 2 Service Manual 6 Battery Charge Indicator Vertical bars show the battery charge level. Recharge the battery when your phone shows Low Battery. 7 Profile Indicator Shows the call alert (ring) setting. When the profile is normal, outdoor, or automatic, no indicator is displayed. 8 Location Indicator Shows when your phone can send location information # or not $. -
Page 16: Operation
General Operation Operation For detailed operating instructions, refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual. May 15, 2006 Q CDMA 6809501A03-O... -
Page 17: Tools And Test Equipment
0-00-00-40849 (AMS) 0-00-00-30005 (AMS) 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023. 2. Not available from Motorola. To order, contact: AMS Software & Elektronik GmbH, c/o Holger Grube, Lise-Meitner- Straße 9 D-24941 Flensburg Tel.: +49-461-90398-0 Fax: +49-461-90398-50... -
Page 18: Disassembly
Disassembly Disassembly The procedures in this section provide instructions for the disassembly of a Q telephone. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge (ESD). -
Page 19: Removing The Battery Door
Level 2 Service Manual Removing the Battery Door 6809495A97-O Ensure the phone is turned off. Slide the battery cover latch as shown in Figure 6. Gently lift the top end of the battery cover away from the phone. Lift the battery cover away from the phone. Battery door latch Figure 6. -
Page 20: Removing And Replacing The Battery
Disassembly Removing and Replacing the Battery All batteries can cause property damage and/or bodily injury, such as burns if a conductive material, such as jewelry, keys, or beaded chains touch exposed termi- nals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. -
Page 21: Removing And Replacing The Rear Housing
Level 2 Service Manual Removing and Replacing the Rear Housing 6809495A97-O Remove the battery door, and the battery as described in the procedures. Use a T-6 driver to remove the four rear housing screws on the back of the phone (see Figure 8). Housing screw locations Figure 8. - Page 22 Disassembly Insert the disassembly tool between the front and rear housings and rotate it at the places indicated (as shown in Figure 9) to release the housing snaps. Press on the front housing and then pull the front and rear housings apart. Rear housing Figure 9.
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Page 23: Removing The Motor/Vibrator Assembly
Level 2 Service Manual Removing the Motor/Vibrator Assembly Figure 10. Removing the Motor/Vibrator Assembly 6809495A97-O Remove the battery door, battery, and rear housing, as described in the procedures. Use the plastic tweezers to lift the motor/vibrator assembly out of the rear housing (see Figure 10). -
Page 24: Removing And Replacing The Antenna
Disassembly Removing and Replacing the Antenna Figure 11. Removing the Antenna Carrier Remove the battery cover, battery and rear housing as described in the procedures. Insert one prong of the metal tweezers into the access slot to release the snap securing the antenna carrier to the main PC board. -
Page 25: Removing The Daughter Board
Level 2 Service Manual Removing the Daughter Board Figure 12. Removing the Daughter Board 6809495A97-O Remove the battery door, battery, rear housing, and antenna as described in the procedures. Insert the disassembly tool under the daughter board and rotate the disassembly tool to unseat the daughterboard from its connector on the main PC board (see Figure 9). -
Page 26: Removing The Camera Assembly
Disassembly Removing the Camera Assembly The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. Figure 13. Removing the Camera Assembly Connector Remove the battery door, battery, rear housing, antenna, and daughter board as described in the procedures. Insert the flat end of the disassembly tool under the edge of the camera connector and rotate the tool to unseat the camera connector from the socket (see Figure 13),... -
Page 27: Removing And Replacing The Speaker Carrier
Level 2 Service Manual Removing and Replacing the Speaker Carrier Figure 14. Removing the Speaker Carrier 6809495A97-O Remove the battery door, battery, and rear housing, as described in the procedures. Use the disassembly tool to release the latches that secure the speaker. Lift the speaker carrier up and out of the rear housing (see Figure 14). -
Page 28: Removing And Replacing The Main Board
Disassembly Removing and Replacing the Main Board The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. Figure 15. Removing the Display FLEX Connector Remove the battery door, battery, rear housing, antenna, and daughter board as described in the procedures. Use the disassembly tool to unseat the display flex connector (See Figure 15). - Page 29 Level 2 Service Manual Figure 16. Removing the Main Board and Keyboard This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 6809495A97-O Carefully remove the main board and keyboard out of the front housing. Main board Disassembly tool To replace, align the main board and keyboard to the rear housing assembly...
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Page 30: Removing And Replacing The Keyboard
Disassembly Removing and Replacing the Keyboard Figure 17. Removing the Grounding Gasket Remove the battery door, battery, rear housing, antenna, daughter board, and main board, and as described in the procedures. Use the metal tweezers to remove the grounding gasket from the main board and keyboard (see Figure 17). - Page 31 Level 2 Service Manual Figure 18. Removing the Keyboard This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Figure 19. Removing the Keyboard 6809495A97-O Insert the disassembly tool under the top of keyboard and slowly slide it under the keyboard.
- Page 32 Disassembly Figure 20. Keyboard Connector and Main board Connector Socket Remove adhesive from keyboard and main board and clean with isopropyl alcohol, if any residue remains. Add new adhesives to the keyboard before reattaching. Alignment and press fixtures must be used for reassembly. To replace, attach keyboard and bootstrap to main board.
- Page 33 Level 2 Service Manual 6809495A97-O Attach Bootstrap as shown. Apply “L” shaped adhesive to Main board and align with the edges of the shield (see Figure 21). Remove the adhesive liner before attaching to keyboard. Figure 21. Aligning the Keyboard Adhesive Tape May 15, 2006 Disassembly...
- Page 34 Disassembly 10. Carefully place PCB assembly into the press fixture. Use the alignment pins 11. Once PCB assembly is in place, press the 2 buttons on the side of the fixture. Attach the main board to the keyboard using the keyboard assembly fixture (see Figure 22).
- Page 35 Level 2 Service Manual 12. Apply Main Board to Key Board conductive gasket as shown. 13. Replace the main board, daughter board, antenna, rear housing, battery and 6809495A97-O Figure 23. Keyboard Assembly Fixture battery door as described in the procedures. May 15, 2006 Disassembly 060794o...
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Page 36: Removing The Display Assembly
Disassembly Removing the Display Assembly Figure 24. Removing the Display Assembly Catches Remove the battery door, battery, rear housing, antenna, daughter board, camera assembly, speaker carrier, main board, and keyboard as described in the procedures. Use the metal tweezers to release the display module catches in the order shown in Figure 24. - Page 37 Level 2 Service Manual Figure 25. Removing the Display Assembly The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 6809495A97-O Apply a small amount of force to the lower right side of the display assembly and lift the left side of the display out of the front housing (see Figure 25).
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Page 38: Removing And Replacing The Keypad
Disassembly Removing and Replacing the Keypad Figure 26. Removing the Keypad Remove the antenna, battery cover, battery, rear housing assembly, flex connector, transceiver board assembly, and keyboard as described in the procedures. Use the metal tweezers to lift the keypad from the front housing as shown in Figure 26. -
Page 39: Phone Identification
Identification Each Motorola CDMA phone is labeled with a variety of identifying numbers. Figure 27 describes the current identifying labels. Figure 27. CDMA Telephone Identification Label... -
Page 40: Troubleshooting
Troubleshooting Troubleshooting Table 2. Level 1 and 2 Troubleshooting Chart Symptom 1. Telephone will not turn on or stay on. 2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio. 3. Display is erratic, or provides partial or no display. -
Page 41: Programming: Software Upgrade And Flexing
Level 2 Service Manual Table 2. Level 1 and 2 Troubleshooting Chart (Continued) Symptom 6. Receive audio from earpiece speaker is weak or distorted. 7. Vibrator feature not functioning. 8. Internal Charger not working. 9. No or weak audio when using headset. a) Headset not fully pushed home. Ensure the headset plug is fully seated in the jack Programming: Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing. -
Page 42: Exploded View Diagram
Troubleshooting Q CDMA Exploded View Diagram 060165o Figure 28. Exploded View May 15, 2006 6809495A97-O... -
Page 43: Exploded View Parts List
Level 2 Service Manual Exploded View Parts List Table 3. Exploded View Parts List Item Part Number Number Front Housing painted, Satellite 1571191C01 silver 3289157Y01 Gasket, Main 2.4 Display 6171110B01 Main Lens 3571822B01 Screen, earpiece primary 3571823B01 Screen, earpiece tertiary 3871041B01 Side Button, Silver 0571010D01... -
Page 44: Accessories
Troubleshooting Accessories Table 4. Accessories Power Solutions Battery Slim Li Ion (1130mAh) Battery High Performance (1640mAh) Travel Charger Rapid U.S. (non-leakage) In-Vehicle Solutions Bluetooth Car Kit Self Install HF Retractable (Razorbill) Professional Install Car Kit (Junction Box Only) HUC for PCC Low Tier VPA Mid rate VPA Verizon Exclusive Rapid Vehicle Power Adapter, New ID Rapid... - Page 45 Level 2 Service Manual antenna, removing and replacing 24 battery charge indicator 15 function 15 removing 20 battery cover, removing and replacing 19 Canadian Interference-Causing Equipment regulations 4 copyrights computer software 5 disassembly 18 display assembly, removing and replacing 36 exploded view diagram 42 exploded view parts list 43 FCC rules 4...
- Page 46 Index service policy 6 customer support 6 out of box failure 6 product support 6 shut down upon battery removal 15 SIM card personality transfer 39 speaker carrier, removing and replacing 27 specifications 8 support customer 6 product 6 tools and test equipment 17 warranty service 6 Index-2 May 15, 2006...