Troubleshooting - Fisher & Paykel ActiveSmart E372B Installation Instructions And User Manual

If there is a problem with your appliance, please check the following points before contacting your
local Fisher & Paykel Authorised Repairer or the Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care Centre or
online at www.fisherpaykel.com (this service is available to selected markets only).
All models
Problem
Appliance does
not operate.
Light not
working.
Light and display
not working.
Motor operates
for long periods.
Storage
compartments
too warm.
Food freezing in
the refrigerator.
Unfamiliar noises. Cabinet not stable or level.
Water in the
vegetable bins.
Possible causes
No electricity at power outlet.
Light not functioning.
Refrigerator not working.
Product in SABBATH MODE.
Hot weather.
Frequent door openings.
Large amount of food
recently added.
Temperature control set too low. See 'Operating instructions' section.
Doors not sealing properly.
Temperature setting not correct. See 'Operating instructions' section.
Frequent door openings.
Large amount of food
recently added.
Temperature setting not correct. See 'Operating instructions' section.
Food placed directly in front of
air outlets.
Freezer is defrosting.
Condensation is formed by the
water produced by fruit and
vegetables.

Troubleshooting

What to do
Check that the plug is correctly connected
and power switched on.
Check another appliance at the same outlet.
Check house fuse.
The LED light cannot be serviced by the
user. Contact your Fisher & Paykel Dealer
or Fisher & Paykel Authorised Repairer.
Check refrigerator is turned on at wall.
Press and hold ,
together for 4 seconds.
Minimise door openings to allow
temperature to stabilise.
Check that cabinet is level and gasket
seals are clean. See 'Cleaning Care –
Exterior' section.
Minimise door openings to allow
temperature to stabilise.
Move chill sensitive foods away from the
centre back of the shelves.
See 'Installation instructions' section.
This is normal.
A small amount of condensation is
beneficial for fruit and vegetable storage.
Wipe out water with a cloth.
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and buttons