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Appendix
Troubleshooting
If you have difficulty with your telephone, please try the
suggestions below. For complete instructions, please refer
to the user's manual provided with your EP5632/EP5632-2
telephone system, which can be downloaded from our website at
www.telephones.att.com, or call 1 (800) 222–3111. In Canada
dial 1 (866) 288-4268.
My
telephone
does not
work at all.
Low Battery
is displayed
on the screen.
Registration
Failure
appears
on the
handset and
telephone
base display.
• Make sure the handset battery is installed and charged
correctly. For optimum daily performance, return the
cordless handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an
outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into
the telephone base and the modular wall jack.
• Reset the telephone base. Unplug the unit's electrical
power. Wait for approximately 5 seconds, then plug it
back in. Allow up to one minute for the cordless handset
and base to reset.
• It may be necessary to purchase a new battery. Please
refer to the battery section of this user's manual.
• Place the handset in the base or charger for recharging.
• Remove and re-install the battery pack and use it normally
until fully discharged, then recharge the handset on the
base or charger for 6 hours.
• The telephone might be malfunctioning. Please refer to the
warranty section of this user's manual
• Only one handset can be registered at a time. If you have
multiple handsets to register, please follow the steps on page
4 for the first handset. Once a handset has been successfully
registered, repeat the steps for each handset that needs to be
registered.
• Make sure that the telephone base and handset(s) are in idle
mode when registering a handset.
• Follow the steps on page 3 for the common cure for
electronic equipment.
9
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