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92
If Something Goes Wrong
The Windows
The computer displays the
FAILURE/Windows Error Recovery – Windows did not shut down
successfully
To continue, select
performed a shutdown before this message was displayed, a
program or driver may have prevented Windows
shutting down.
Data stored in the computer's memory has been lost. Data
stored in the computer's internal storage drive may not be
affected.
The Windows
working
Once you are familiar with your computer and used to the
way the operating system responds to your work routine,
you can easily detect if the operating system is not working
correctly. For example:
❖
The operating system fails to start after the initial startup
appears.
❖
The operating system takes a long time to start.
❖
The operating system responds differently from the
normal routine.
❖
The screen does not look right.
Unless a hardware device has failed, problems usually occur
when you change the system in some way such as installing
a new program or adding a device.
If you experience any of these problems, use the options in
the Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may need
to troubleshoot the operating system and/or its settings.
There are several options to choose from depending on the
severity of the problem and your level of expertise with
computers.
If Windows
menu will launch. To enter the Advanced Startup options
manually:
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
®
operating system is not working
message.
Start Windows normally
®
operating system is not
®
fails to start properly twice, the Windows Boot
WARNING RESUME
. If you
®
from
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