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If something goes wrong
Problems that are easy to fix
Your program stops responding.
If you are working with a program that suddenly freezes all operations,
chances are the program has stopped responding. You may be able to exit
the failed program without shutting down the operating system or closing
other programs.
To close a program that has stopped responding:
Press Ctrl, Alt, and Del simultaneously (once).
1
2
Click the Applications tab.
If a program has stopped responding, the words "not responding"
appear beside its name in the list.
3
Select the program you want to close, then click End Task.
Closing the failed program should allow you to continue working. If it
does not, continue with step 4.
4
Close the remaining programs one by one by selecting the program
name, then End Task.
5
Turn off your computer according to the instructions in "Turn Off or
Shut down command" in the electronic user's guide.
Your program performs an illegal operation.
If you receive the message,
you should record the details of the message and consult the software
manufacturer.
To record the details, click the Details button and copy the text the
operating system displays. The Details button displays information that the
software manufacturer needs to help you solve your problem.
Problems when you turn on the computer
These problems may occur when you turn on the power.
The computer will not start.
Make sure you attached the AC adapter and power cable properly or
installed a charged battery.
Press and hold down the power button until the on/off light changes to
green.
If you are using the AC adapter, check that the wall outlet is working by
plugging in another device, such as a lamp.
If something goes wrong
"Your program has performed an illegal operation,"
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