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Appendix D
Troubleshooting
I cannot get a
dial tone.
I cannot dial
out.
• Reset the telephone base. Unplug the electrical power.
Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and tel-
ephone base to reset.
• You may need to purchase a new battery. Please refer
to Battery installation & charging, pages 9-10, in this
user's manual.
• First try all the suggestions above.
• Move the cordless handset closer to the telephone base.
You might have moved out of range.
• If the previous suggestions don't work, disconnect the
telephone base from the telephone jack and connect to
a different phone. If there is no dial tone on that phone
either, the problem is in your wiring or local service.
Contact your local telephone company.
• Your line cord might be malfunctioning. Try installing a
new line cord.
• First try all the suggestions above.
• Make sure you have a dial tone before dialing. The
cordless handset may take a second or two to find the
telephone base and produce a dial tone. This is normal.
Wait an extra second before dialing.
• Eliminate any background noise. Noise from a television,
radio or other appliances may cause the phone to not
dial out properly. If you cannot eliminate the background
noise, first try muting the cordless handset before
dialing, or dialing from another room in your home with
less background noise.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges
may apply).
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