Troubleshooting; Error Messages - Toshiba DB-EA4D SERIES Owner's Manual

8. TROUBLESHOOTING

8. TROUBLESHOOTING
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer,
Turn off and unplug the printer. Then contact an authorized TOSHIBA TEC service representative for
assistance.
Si vous ne pouvez pas résoudre un problème avec les actions décrites à cette section, n'essayez pas de réparer
l'imprimante. Éteignez et débranchez l'imprimante. Puis, contactez un représentant de service autorisé de
TOSHIBA TEC pour assistance.

8.1 ERROR MESSAGES

Error Messages
Online
ERROR On
PAPER EMPTY
ERROR On
COVER OPEN
ERROR On
PAPER JAM
ERROR On
CAM MOTOR
JAM
ERROR On
CUTTER JAM
ERROR On
UNABLE TO
LOAD
ERROR On
LABEL
READY On
LABEL PAGE
OVER
ERROR On
BLACK MARK
ERROR On
HEAD
TEMPERATURE
AVERTISSEMENT!
LED Problems/Causes
Error
Blink No paper is detected
slowly
Blink The thermal print head unit is
slowly opened
Blink 1. The media is jammed in the
fast media path.
2. Label gap sensor is not
correctly aligned
Blink The sensor detects com motor
fast position error
Blink 1. Detects jam on cutter
fast
2. The Cutter Cover is not
attached properly.
Blink The media is not correctly
fast inserted to printer.
Blink The printer cannot detect
fast Label gap .
Blink The print data is over label
fast length which printer
measured.
Blink 1. The printer cannot detect
fast Black Mark
2. The black mark sensor is
not correctly aligned with
black mark on the media
Blink 1. Thermal head temperature
fast is high
2. Thermal head is damaged
WARNING!
Load paper
Close the print upper block
1. Open the print upper block
Remove jammed paper
Close the print upper block
 Section 7.3
2. Ajust the sensor position correctly.
Section 5.3.2
Turn the printer off and then on.
1. Turn the printer off and remove jam
paper.
 Section 7.3
2. Attach the Cutter Cover properly
Insert the media correctly.
Check media type and specification,
And perform "Sensor Calibration "
 Section 5.4 and 5.7.3
Adjust print data length within label
length.
1. Check the media type and black
mark specification
2. Adjust the sensor position
 Section 5.3.1
1. Wait for a few minutes
If does not solve the problem,
Call a TOSHIBA TEC authorized
service representative
2. Turn the printer off and then on.
If does not solve the problem,
Call a TOSHIBA TEC authorized
service representative
E8-2
ENGLISH VERSION
8.2 Possible Problems
Recovery