Motorola GM1200E Service Manual page 12

Warranty and Service Support
4.2 After Warranty Period
After Warranty period, Motorola continues to support products in two ways.
Firstly, Motorola's Radio Parts and Service Group (RPSG) offer a repair service to both end users
and dealers at competitive prices.
Secondly, RPSG supplies individual parts and modules that can be purchased by dealers who are
technically capable of performing fault analysis and repair.
4.3 Piece Parts
Some replacement parts, spare parts, and/or product information can be ordered directly. If a
complete Motorola part number is assigned to the part, it is available from Motorola Radio Parts and
Service Group (RPSG). If a generic part is listed or only a part description is listed, the part is not
normally available from Motorola. If a parts list is not included, this generally means that no user-
serviceable parts are available for that kit or assembly.
All orders for parts/information should include the complete Motorola identification number. All part
orders should be directed to your local RPSG office.
Head Office
Motorola G.m.b.H.
European Parts Department
65232 Taunusstein
Germany
4.4 Technical Support
Motorola Product Services is available to assist the dealer/distributors in resolving any malfunctions
which may be encountered. Initial contact should be by telephone whenever possible. When
contacting Motorola Technical Support, be prepared with the product model number and the unit's
serial number.
4.5 Associated Documentation
Publication Number
ENLN4051A
ENLN4052A
ENLN4053A
68P64117B01
68P02900X57-A
1-2
Description
GM1200E Product Manual (with Level 1/2 repair information)
GM1200E Produkthandbuch
Manuel de Produit GM1200E
Shared Mobile Radio Systems (SMR) using MPT1327
A System Integrators Cookbook
Data Application Notes for 1200 Series Radios
Introduction