HP Pavilion Gaming Maintenance And Service Manual
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HP Pavilion Gaming Maintenance And Service Manual

HP Pavilion Gaming Maintenance And Service Manual

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  • Page 1 HP Pavilion Gaming Notebook Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, Centrino, and Pentium are Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Display ..................................5 Right side ................................7 Left side ................................. 9 Top ..................................10 TouchPad ............................10 Lights ..............................11 Buttons and speakers ........................12 Keys ..............................13 Bottom .................................
  • Page 6 Creating HP Recovery media (select products only) ................. 88 Using Windows tools ............................89 Restore and recovery ............................89 Recovering using HP Recovery Manager ................... 89 What you need to know before you get started ............. 90 Using the HP Recovery partition (select products only) ..........90...
  • Page 7 Changing the computer boot order ................91 Removing the HP Recovery partition (select products only) ......... 91 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 93 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............94 10 Specifications ............................95 Computer specifications ............................95 39.6-cm (15.6-in) display specifications ......................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product name HP Pavilion Gaming Notebook Processors 6th generation, Intel Core i7 processor, Dual Core (Skylake-H) (6-MB L3 cache, 30 W) 6700HQ, 2.6 GHz, SC turbo up to 3.5 GHz 6th generation, Intel Core i5 processors, Dual Core (Skylake-H) (6-MB L3 cache, 30 W) 6300HQ, 2.3 GHz, SC turbo up to 3.2 GHz...
  • Page 10 Category Description Memory Two SODIMM slots - NON customer accessible / upgradeable DDR3L-1600 Dual Channel Support Supports up to 16 GB of system RAM in the following configurations: 16384-MB total system memory (8192×2) ● ● 12288-MB total system memory (8192×1) + (4096×1) ●...
  • Page 11 Description Audio/video HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Intel RealSense 3D camera - activity LED, USB 3.0; Intel RealSense 3D camera - activity LED, USB 3.0; 4x depth resolution, 480x640; 85° diagnal field of view...
  • Page 12 Category Description Keyboard/ Full size standard textured island-style keyboard with numeric keypad (white and silver) pointing Full size standard three coat paint island-style backlit keyboard with numeric keypad (silver) devices ClickPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled Taps enabled by default Support Modern Trackpad Gestures Power Battery:...

  • Page 13: External Component Identification

    External component identification Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Record sound.
  • Page 14 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 15: Right Side

    Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable.
  • Page 16 Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or...

  • Page 17: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. Amber: The AC adapter is connected and the battery is ●...

  • Page 18: Top

    Component Description Optical drive eject button Releases the disc tray. Optical drive Depending on your computer, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, type help in the taskbar search box, select Help and Support, and then type disc compatibility in the search box.

  • Page 19: Lights

    Lights Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons And Speakers

    Buttons and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 22: Bottom

    Bottom Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery lock Locks the battery in the battery bay.

  • Page 23: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...
  • Page 24 Component Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 26 Chapter 3 Illustrated parts catalog...
  • Page 27 Item Component Spare part number Display assembly (39.6-cm [15.6-in] HD, touch screen) not spared NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared at the subcomponent level. NOTE: For display assembly spare part information, see Display assembly subcomponents, non-touch models on page 21 Display assembly subcomponents, touch models on page...
  • Page 28 Item Component Spare part number Intel Core i5-6300H processor and 4 GB of dedicated video memory 832847-xx1 Intel Core i5-6300U processor and 4 GB of dedicated video memory for use in models with a 3D camera 843077-xx1 Intel Core i5-6200U processor and 2 GB of dedicated video memory 841932-xx1 Intel Core i7-6700H processor and UMA video memory 840295-xx1...

  • Page 29: Display Assembly Subcomponents, Non-Touch Models

    Item Component Spare part number For use in silver models 841943-001 For use in white models 840291-001 Display assembly subcomponents, non-touch models Item Component Spare part number Display bezel (includes Mylar screw covers) For use with models with a standard webcam 833126-001 For use with models with a 3D camera 840477-001...
  • Page 30 Item Component Spare part number Raw display panel (39.6-cm [15.6-in]; includes Mylar screw covers) BrightView, HD, flat 833129-001 AntiGlare, FHD, slim 839853-001 AntiGlare, FHD, UWVA 833131-001 TOP (Touch On Panel) 833130-001 Display cable (includes Mylar screw covers) For use in HD, SVA displays 833133-001 For use in FHD, SVA, 3DC displays 833134-001...

  • Page 31: Display Assembly Subcomponents, Touch Models

    Display assembly subcomponents, touch models Item Component Spare part number Display bezel and panel 833132-001 Display cable (includes Mylar screw covers) 833135-001 Webcam module 3D camera 833128-001 Standard camera (not illustrated) 833127-001 Microphone board (for use on models with a 3D camera; not illustrated) 833148-001 Antennas (includes wireless antenna cables and transceivers) 833121-001...

  • Page 32: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter: AC adapter, 90-W, non-PFC, 4.5 mm 710413-001 AC adapter, 65-W, non-PFC, 4.5 mm, S-3P 710412-001 AC adapter, 65-W, non-PFC, 4.5 mm, Smart 714657-001 AC adapter, 45-W, non-PFC, 4.5 mm, Smart 741727-001 Power cord (3-pin, black, 1.0-m):...

  • Page 33: Mass Storage Devices

    Mass storage devices Component Spare part number Hard drive (does not include bracket): 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005 500-GB, 5400-rpm, 2.5 inch 778188-005 Hard drive hardware kit 832846-001...
  • Page 34 Chapter 3 Illustrated parts catalog...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 38: Workstation Guidelines

    To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers.
  • Page 39 ● Nonconductive foam ● Conductive tabletop workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits Static awareness labels ● Material-handling packages ● ● Nonconductive plastic bags, tubes, or boxes ●...
  • Page 40 Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 42: Battery

    Battery Description Spare part number 4-cell, 48-Whr, 3.2-Ah Li-ion battery 800050-001 4-cell, 41-Whr, 2.8-Ah Li-ion battery 800049-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive For use in black models 832852-001 For use in silver models 841946-001 For use in white models 840294-001 Blu-ray Disc R/RW with SuperMulti Drive For use in black models 832804-001 For use in white models 840293-001 Before removing the optical drive, follow these steps:...
  • Page 44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 46: Bottom Cover

    Bottom cover Description Spare part number Bottom cover hinge caps 833146-001 Bottom cover For use in black models 833125-001 For use in silver models 841943-001 For use in white models 840291-001 Top cover/keyboard (includes touchpad) NOTE: In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
  • Page 47 Remove the battery (see Battery on page 34). Remove the optical drive (see Optical drive on page 35). To remove the bottom cover: Position the computer upside down with the front toward you. Remove the two Phillips PM2.5×12.0 screws (1) that secure the hinge covers to the computer, and then lift the covers off the computer (2).
  • Page 48 Position the computer upside down. CAUTION: To avoid the hard drive falling out of the computer and getting damaged, be sure the computer is upside-down when removing the bottom cover. Remove the two screw covers (1) and nine Phillips PM2.5×6.5 screws (2) that secure the top cover to the computer.

  • Page 49: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005 500-GB, 5400-rpm, 2.5 inch 778188-005...
  • Page 50 Lift the hard drive from the computer (2). To disassemble the hard drive, pull the brackets away from each side of the hard drive (1). Disconnect the hard drive connector and cable from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 51: Wlan Module

    WLAN module Description Spare part number Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 52 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 53: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number 256 GB, TLC 838954-001 128 GB, TLC 832793-001 128 GB, value 832794-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Rtc Battery

    RTC battery Description Spare part number RTC battery 811080-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 55: Memory Module

    Memory module Description Spare part number 8-GB (DDR3L-1600) 693374-005 4-GB (DDR3L-1600) 691740-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Fan

    Description Spare part number 833139-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 57: Heat Sink Assembly

    Remove the fan from the computer (4). Reverse this procedure to install the fan. Heat sink assembly NOTE: The heat sink assembly spare part kits include replacement thermal materials. Description Spare part number Heat sink for use in models with Skylake-H processors with discrete graphics 833452-001 Heat sink for use in models with Skylake-H processors with UMA graphics 841234-001...
  • Page 58 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 34). Remove the optical drive (see Optical drive on page 35).
  • Page 59 Remove the heat sink (2) from the system board. If you have a model with UMA graphics, in the order indicated, remove the four Phillips PM2.0×3.0 screws (1) – (4) that secure the heat sink to the system board. Remove the heat sink (5) from the system board. Component replacement procedures...
  • Page 60 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Thermal paste is used on various system board and the heat sink sections that services them. Discrete graphics and a non-Skylake processor: ●...
  • Page 61 Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures...

  • Page 62: Usb Board

    USB board Description Spare part number USB board 833141-001 NOTE: The USB board cable is available using spare part number 833144-001. Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Optical Drive Connector

    Remove the USB board (4). Reverse this procedure to install the USB board. Optical drive connector Description Spare part number Optical drive connector 811199-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: System Board

    Remove the optical drive connector and cable (3). Reverse this procedure to install the optical drive connector. System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system...
  • Page 65 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 66 Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Lift the right side of the system board, and then lift the right side of the system board up to gain access to the USB board cable and connector underneath (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67 Disconnect the USB board cable from the connector under the system board (1), and the remove the system board from the computer (2). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 68: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 833149-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Power Button Board

    Power button board Description Spare part number Power button board 833140-001 NOTE: The power button board cable is available using spare part number 833143-001. Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Remove the power button board from the computer (4). Reverse this procedure to install the power button board and cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 806746-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Touchpad

    TouchPad Description Spare part number TouchPad 833142-001 NOTE: The touchpad cable is available using spare part number 833145-001. Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Remove the three broadhead Phillips PM2.0×2.0 screws (2) that secure the TouchPad to the computer. Lift the bottom of touchpad up, and then pull it away from computer.(3). NOTE: When installing the TouchPad, note that the metal protrusion that extents from the touchpad is installed UNDER the keyboard shield (4).

  • Page 74: Display Assembly, Non-Touch

    Display assembly, non-touch Description Spare part number Raw display panel (BrightView, HD, flat) 833129-001 Raw display panel (AntiGlare, FHD, slim) 839853-001 Raw display panel (AntiGlare, FHD, UWVA, non-touch) 809999-001 Raw display panel (TOP (Touch On Panel)) 833130-001 Antennas (include Mylar screw covers) 833120-001 Display bezel for use in models with a standard webcam 833126-001...
  • Page 75 Separate the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Remove the two screw covers (1) and the two Phillips PM2.0×3.0 screws (2) that secure the display assembly to the computer.
  • Page 76 Remove the display bezel (7). The display bezel is available using spare part number 833126-001 for models with a standard webcam and 840477-001 for models with a 3D camera. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Use a tool to pry the webcam and disengage the adhesive that secures it to the display (1).
  • Page 77 Remove the webcam module from the display (3). The webcam is available using spare part number 833128-001 for a 3D camera, 833127-001 for a standard webcam, and 833148-001 for a microphone module. To remove the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure (1). Component replacement procedures...
  • Page 78 Lift the top of the panel (2). Raw display panels are available using the following spare part numbers: 833129-001: BrightView HD panels 839853-001: AntiGlare FHD panels 833130-001: TOP (Touch On Panel) 833131-001: AntiGlare, FHD, UWVA panels Rotate the display panel until it is upside-down next to the display enclosure (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).
  • Page 79 Remove the display panel from the enclosure (4). To remove the display hinges: Remove the four Phillips PM2.0×3.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×3.0 screws (2) from the top of the hinges that secure the display hinges to the display enclosure.
  • Page 80 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure, and then remove the antenna cables and transceivers (2). Antennas for non-touch models are available using spare part number 833120-001. NOTE: Number of antennas and transceivers may vary.

  • Page 81: Display Assembly, Touch

    To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). The display cable is available using spare part number 833133-001 for SVA, HD displays, 840454-001 for use in FHD, SVA, displays with a 3D camera, and 833134-001 for TOP (Touch On Panel) displays.
  • Page 82 Remove the bottom cover (see Bottom cover on page 38). Remove the system board (see System board on page 56). To remove the display assembly: Position the computer on its side, partially open. Remove the two Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer. Open the display to rotate the hinges upward to an angle (2).
  • Page 83 Remove the display cover (2). The display enclosure is available using spare part number 833124-001. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Use a tool to pry the webcam and disengage the adhesive that secures it to the display (1). Disconnect the cable (2) from the module.
  • Page 84 Remove the webcam/microphone module from the display (3). The webcam for touch displays is available using spare part number 833128-001 for a 3D camera, 833127-001 for a standard webcam/microphone module. Standard webcam 3D webcam If you need to remove the separate microphone module on models with 3D webcams: Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 85 Position the display assembly with the top edge toward you. Remove the Phillips PM2.0×2.0 screw (1) that secures the module to the display. Remove the module from the display (2). The microphone module is available using spare part number 833148-001. Non-3D webcam To remove the display panel: Lift the tape that secures the display cable to the connector on the back of the panel (1), and then...
  • Page 86 Lift the top of the panel (5). Rotate the display panel until it is upside-down next to the display enclosure (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). Remove the display panel from the enclosure (4).
  • Page 87 Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to the display enclosure. Remove the display hinges (3). The display hinges are available using spare part number 813345-001.
  • Page 88 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove the antenna cables and transceivers (3). The antennas are available using spare part number 833121-001. NOTE: Number of antennas and transceivers may vary.
  • Page 89 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (2), and then remove the cable from the display enclosure (3). The display cable is available using spare part number 833134-001 for TOP (Touch On Panel) displays and 833135-001 for touch displays.
  • Page 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 91: Using Setup Utility (Bios) In Windows 10

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Determining The Bios Version

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 93: Synchronizing A Tablet And Keyboard (Select Products Only)

    other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
  • Page 94 Chapter 7 Using Setup Utility (BIOS) in Windows 10...

  • Page 95: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 96: Creating Hp Recovery Media (Select Products Only)

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 97: Using Windows Tools

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 98: What You Need To Know Before You Get Started

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 99: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 100 IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page NOTE: The Remove Recovery Partition option is only available on products that support this function.

  • Page 101: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 102: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 103: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 261.1 mm 10.28 in Width 384.5 mm 15.14 in Height (rear) 25.15 mm 0.99 in Weight 2.499 kg 5.51 lb Touch 2.299 kg 5.07 lb Non-touch Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 104: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Thickness 3.8 mm or 3.2 mm 0.150 inch or 0.126 inch Resolution 1920x1080 (FHD) 1366x768 (HD) Surface treatment AntiGlare or BrightView Contrast ratio 300:1 (typical) Brightness 220 nits (typical) Viewing angle Backlight WLED...

  • Page 105: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 115.0 g 92.0 g...

  • Page 106: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 107: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...
  • Page 108 100 Chapter 10 Specifications...

  • Page 109: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 110: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 111 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SVT/SJT or equivalent, No.
  • Page 112 104 Chapter 11 Power cord set requirements...

  • Page 113: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 114 106 Chapter 12 Recycling...

  • Page 115: Index

    Index Symbols/Numerics buttons display panel 3D camera, identifying 6 left TouchPad 10 illustrated 22, 23, 66 power 12 product description 1 right TouchPad 10 removing 69, 71, 77, 78 AC adapter and battery 9 display specifications 96 action keys DVD±RW SuperMulti DL Drive identifying 13 cables, service considerations 27 specifications 99...
  • Page 116 21, 23 mute 11 power button, identifying 12 removing 69, 71, 77, 78 power 7, 11 power connector cable HP PC Hardware Diagnostics (UEFI) RJ-45 (network) status 9 illustrated 20 using 93 removing 63 HP Recovery Manager power connector, identifying 9...
  • Page 117 89 DVD±RW SuperMulti DL Drive 99 Windows tools USB flash drive 91 hard drive 97 using 89 using HP Recovery media 89 optical drive 98, 99 wireless antennas recovery media supported discs, recovery 88 illustrated 22, 23 creating 88...
  • Page 118 110 Index...

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