Kenwood KDC-BT365U Instruction Manual page 29

TROUBLESHOOTING
Symptom Remedy
iHeartRadio station cannot If "Explicit Content" in [Account Settings] is checked in
be selected. the web version of iHeartRADIO, custom stations become
unavailable.
"NOT CONNECTED" Link to the application is impossible.
"CH LOCKED LOCK CODE?" The selected channel is locked. Enter the correct pass
code to unlock. ( 14)
"CHAN UNSUB" The selected channel is unsubscribed. Call
1-866-635-2349 in the U.S.A. or 1-877-438-9677 in
Canada to subscribe. ( 12)
"CH UNAVAIL" The selected channel is unavailable. Visit
www.siriusxm.com for more information about the
SiriusXM channel lineup.
"CHECK ANTENNA" Check that the antenna and its connection are in good
condition.
"CHECK TUNER" Make sure the SiriusXM Vehicle Tuner is connected to
the unit.
"NO SIGNAL" Make sure the antenna is mounted outside the vehicle.
"SUBSCRIPTION UPDATED Your subscription is updated. Press the volume knob to
– PRESS ENTER TO continue.
CONTINUE."
"CODE ERROR" Make sure you have entered the correct pass code.
( 14)
"NO CONTENT" There is insufficient content to start TuneScan.
"SCAN CANCEL" TuneScan has been aborted.
Symptom Remedy
• Search from the Bluetooth device again.
No Bluetooth device is
• Reset the unit. ( 3)
detected.
• Make sure you have entered the same PIN code to both
Bluetooth pairing
cannot be made. the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 15)
• Adjust the microphone unit's position. ( 15)
Echo or noise is heard
• Check the [ECHO CANCEL] setting. ( 17)
during a phone
conversation.
• Reduce the distance between the unit and the Bluetooth
Phone sound quality
is poor. device.
• Move the car to a place where you can get a better signal
reception.
• Use voice calling method in a more quiet environment.
Voice calling method is
• Reduce the distance from the microphone when you
not successful.
speak the name.
• Make sure the same voice as the registered voice tag is
used.
• Reduce the distance between the unit and the Bluetooth
Sound is being
interrupted or skipped audio player.
• Turn off, then turn on the unit and try to connect again.
during playback of a
• Other Bluetooth devices might be trying to connect to the
Bluetooth audio player.
unit.
• Check whether the connected Bluetooth audio player
The connected Bluetooth
audio player cannot be supports Audio/Video Remote Control Profile (AVRCP).
controlled. (Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
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