General Troubleshooting - ResMed AirSense 10 User Manual

Travelling
You can take your AirSense 10 device with you wherever you go. Just keep the following in mind:

Use the travel bag provided to prevent damage to the device.

Make sure you have the appropriate power cord for the region you are travelling to. For
information on purchasing, contact your care provider.
Travelling by plane
Your AirSense 10 device may be taken on board as carry-on luggage. Medical devices do not count
toward your carry-on luggage limit.
You can use your AirSense 10 device on a plane as it meets the Federal Aviation Administration
(FAA) requirements. Air travel compliance letters can be downloaded and printed from
www.resmed.com.
When using the device on a plane turn on Airplane Mode.
Troubleshooting
If you have any problems, have a look at the following troubleshooting topics. If you are not able to
fix the problem, contact your care provider or ResMed. Do not try to open the device.

General troubleshooting

Problem/possible cause
Air is leaking from around my mask
Mask may be fitted incorrectly.
Air pressure in my mask seems too high (it feels like I am getting too much air)
Ramp may be turned off.
Air pressure in my mask seems too low (it feels like I am not getting enough air)
Ramp may be in progress.
My screen is black
Backlight on the screen may have turned off. It turns off
automatically after a short period of time.
Power may not be connected.
To turn on Airplane Mode:
1. In My Options, turn the dial to highlight Airplane
Mode and then press the dial.
2. Turn the dial to select On and then press the dial to
save the change.
The Airplane Mode icon
right of the screen.
Solution
Make sure your mask is fitted correctly. See your mask user
guide for fitting instructions or use the Mask Fit function to
check your mask fit and seal.
Use the Ramp Time option.
Wait for air pressure to build up or turn Ramp Time off.
Press Home or the dial to turn it back on.
Connect the power supply and make sure the plug is fully
inserted.
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