Registration Error Messages; Table 5: Reasons For Registration Errors And Corrective Actions - Hughes NH9000 Installation Manual

Chapter 5
Phase (activity)
Configuration and
Operational Software
Configuration
Reconciliation
Normal Mode
Messages in bold text in the second column indicate completion of the activity.

Registration error messages

Error message
Antenna Pointing
Validation Failure
ODU Radio Power
Mismatch
Registration Not
Authorized
Relocation Not
Authorized
SAM ESN Blacklisted
by Operator
HN9000 Satellite Modem Installation Guide
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Progress messages
indicating normal progress
Downloading
Software Download Complete
Downloaded
In Progress
Complete
Installation Complete.
Fields in the Terminal Info part of the Terminal Initialization Sequence screen are explained in
Terminal Info parameters on page 33.
Modem registration refers to registration with the satellite network. Even after registration, the
modem cannot connect to the Internet until the broadband service is activated.
Reasons for possible registration error messages are listed in
errors and corrective actions
error messages; it does not include all possible registration error messages.
Note: If you see Registration Failed... with no additional error information, the modem
will try to register again after a short time.

Table 5: Reasons for registration errors and corrective actions

Reason
Last Fail Reasons (reason for the last registration failure)
Antenna is not properly pointed or the
pointing process has been aborted.
The C code (ODU power) selected on the
Installation Parameters screen does not
match the wattage of the installed radio.
Operator has explicitly disabled
registration capability for this satellite
modem.
Attempting to register previously
registered ST Site Name or ST Site ID
using latitude and longitude values outside
of assigned microcell.
The satellite modem's security access
module is barred for a reason such as
nonpayment for service.
Commissioning the satellite modem
Possible error messages
on page 32. This table includes only the most common registration
Repoint the antenna and ensure that
Azimuth and Elevation validations pass
as indicated in the DAPT during pointing.
(Reboot satellite modem to go to pointing
mode.)
Check the radio and check the Installation
Parameters screen to make sure the
correct C code is specified.
Call Hughes Installer Support with site
name to resolve the issue.
Call Installer Support with site name to
resolve the issue.
Call Installer Support with the satellite
modem's ESN and ST Name to resolve
the issue.
Table 5: Reasons for registration
Corrective action