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Polycom® VVX® 400 Business Media Phones user guide
Phone views
Your phone has three main Views:
Home, Calls, and Lines view (the default).
You can access Home and Lines view at
any time. If your phone has one or more
calls, you can also access Calls view. For
Home view from any menu, press
Press
to alternate between Home
and Lines view.
Home view
Home view displays icons you can select
to access phone functions
You can use the right, left, up , and down
arrow keys to display more icons.
Lines view
Lines view displays phone Lines,
Favorites and soft keys.
If your phone is idle, you can press the
Line key to access the Dialer.
Tip:
Referring to Soft Keys
In this guide, soft keys are referred to
by theirname only. For example, to
end an active call, press End Call.
*VoIP phone emergency 9-1-1 features differ from traditional 9-1-1 services. Visit business.shaw.ca/smartvoice911 for more information.
Calls view
If your phone has one or more calls, you
can access Calls view. Call color indicates
status:
• Dark green—Active call
• Bright blue—Incoming call
• Dark blue—Held call
Use the up and down arrow keys to
select a call (highlight it). The soft keys
control the highlighted call.
Entering data
Use the dialpad keys to enter
information. To backspace, press
Backspace
.
To type with the dialpad keys, press a
key repeatedly to view the character
options and stop to select.
To type other characters, press
Encoding or Mode. When using the
dialpad keys, use the 1, *, 0, and # keys.
About calls
Only one call can be active at one time.
You can use the handset, speakerphone,
or headset for calls. During a call, you
can change modes by picking up
the handset, or by pressing
If you navigate away from your call(s),
press
to see Active Call or Calls view
again.
Switching between Lines
Tip:
and Calls view
When in Calls view, switch to Lines
view by pressing More > Lines.
Switch back to Calls view by pressing
More > Calls.
Placing calls
Pick up the handset, or press
Enter the phone number, and press
Send.
Or enter the phone number first, then
press Dial, pick up the handset, or press
or
.
From Lines view: Press the phone Line
key, enter the phone number, and press
Send. From Home view: Select New Call
using the left and right arrow keys. Enter
the phone number, and press Send.
Tip:
Placing calls quickly
Select a recent call or Favorite, or
select a contact's phone number in the
Contact Directory.
Answering calls
To answer with the speakerphone, press
or tap Answer. To answer with the
handset, pick up the handset. To answer
with a headset, press
new call while on an active call, press
Answer. The current call will be held.
Ending calls
To end an active call, replace the
To end an active call, replace the
handset, press
End Call. To end a held call, navigate to
Calls view and highlight the held call.
Press Resume, and press End Call.
Holding calls
or
.
From Calls view, press Hold or
Remember to highlight the call first.
To resume a held call, press Resume
or
again.
*
or
. To answer a
, or press
. Or, press
.
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