Warranty Claims Procedure; Proof Of Purchase - U-Line U-3018RFOL-00 Service Manual

Warranty Claims Procedure

IMPORTANT IMPORTANT
Warranty claims must be filed within 60 days after the
completion of the service call
When submitting claims for warranty payment, please
follow these guidelines.
You can use any form you would normally use to bill your
customer (your own computer generated form, Narda, USA, etc.).
Claims can also be filed on-line at www.u-lineservice.com.
The model and serial number MUST be on the claims. Claims will
not be paid without a model and serial number.
If you used a part in your repair, you MUST put the part number,
the invoice number and where the part was purchased from on
your submittal form. Claims will be rejected without this
information.
If you work on more than one unit per service call please submit a
separate claim for each unit.
We track all defects through warranty claims, so please be specific
on what the repair was. If it is a system leak, please specify where
the leak was.
Please be sure the claim is legible. If the claim form cannot be read,
it will be returned, unpaid.
Remember: Door and water level adjustments are 30 day
warranties only.
If you are replacing a unit please supply the model and serial
number of both units (the unit being replaced and the new unit)
and the R.A. number.
Occasionally the customer does not return their warranty card. In
this case we use the date the unit was shipped to our distributor
for a beginning warranty date. This may cause the claim to be
rejected for a proof of purchase. If you want to check on a
purchase date, you may contact the U-Line Corporation Customer
Assurance Department at 1-800-779-2547. This will allow you to
get a proof of purchase, if needed, before you submit the claim.
At U-Line, parts and labor claims are paid separately. Included in
labor are freon and recovery charges, all other parts are handled
by the parts department. We require that some parts be returned
to us, so we may return them to our vendor. It will be noted on
your packing list if we require you to return the part. If a part is to
be returned please include a copy of the packing list and a copy of
your claim. If the part was purchased at one of our part
distributors, you must handle the part warranty with that company.
For labor payment please send a readable copy of your claim to U-
Line Corporation, P.O. Box 245040, Milwaukee WI, 53224-9540,
or fax it to 414-354-5696. Claims can also be filed on-line at
www.u-lineservice.com.

Proof of Purchase

Proof of Purchase and/or Proof of Install is an important part of
the warranty claim process. Sometimes it is difficult to obtain a
proper Proof of Purchase/Proof of Install for a number of different
reasons:
• The customer does not have a copy (only the original).
• The customer has only their copy of the final Walk Through or
sign-off of new construction.
• Other valid reasons that prevent your technician from leaving
the job site with a suitable Proof of Purchase/ Proof of Install.
We understand the problem and have modified our Proof of
Purchase policy to help you in these situations.
Effective immediately, if a copy of the Proof of Purchase/Proof of
Install is not available at the site, the technician should record the
following information on the Labor Invoice:
• The name of the selling Dealer
• The date of purchase/installation
• The Order or Invoice number (if available)
• The type of document they saw, i.e. Store Receipt, Closing
Papers, Sign-Off of Building Permit, Final Walk Through, etc.
If we have this information on the Labor Invoice, and we have the
other information that is needed (correct Serial Number, type
of repair, time spent on repairs, parts used in the repair,
invoice number for the part, etc.), we will be able to process
the invoice for you in a timely manner.
U-Line Service
General Information
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