23
Troubleshooting
Error
•
Mouse not detected by
system.
•
There is no picture on se-
lected channels / camera
picture is not being displayed.
•
The system beeps at startup.
•
The system beeps during
motion detection.
•
I am not receiving email
notifications.
#LX400060; r.30328/30328; en-US
Possible Causes
•
Mouse cable is not firmly
connected to the system.
Mouse is not connected to
the system.
•
System needs to be reset
•
Camera cables are loose or
have become disconnected.
•
Motion detection is enabled
and the alarm buzzer is
activated.
•
Email notification is disabled.
•
Send Email setting not en-
abled in Event menu.
Solutions
•
Firmly connect the mouse ca-
ble to one of the USB ports.
•
Power off the system (discon-
nect power cable). Firmly
connect a USB mouse to one
of the USB ports. Reconnect
the power cable to the DC
12V port on the rear panel.
•
Check the camera video ca-
ble and connections.
•
Disconnect and reconnect
the cable at the system and
at the camera.
•
Try moving the camera to an-
other channel or use another
cable.
•
The beep at startup is normal.
•
Open the Main Menu and
click
>Event>Mo-
tion>Motion Detect. Uncheck
Buzzer for each channel and
click Apply.
•
Ensure you have configured
email notification. For details,
see 15.3.5 Configuring Email
Alerts, page 58.
•
Make sure that Send Email is
enabled for any events you
want to be notified of.
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