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A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the audio
system mutes and the message
– Roadside Assistance call active
pears in the multifunction display.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance man-
ual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
Tele Aid
the replacement of a flat tire with the
ap-
vehicle spare tire are obtainable.
Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
i
The indicator lamp on the Roadside As-
sistance button • remains illumi-
nated in red for approximately ten
seconds during the system self-check
after turning the ignition (position 2) on
(together with the SOS button and the
Information button ¡).
See system self-check ( page 252)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
Controls in detail
Useful features
If the indicator lamp on the Roadside
Assistance button • is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Roadside Assistance –
appears in the multifunc-
Call failed
tion display.
Roadside Assistance calls can be ter-
minated using the ì button on the
multifunction steering wheel.
255
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