HP EliteBook Folio 1040 G2 Maintenance And Service Manual
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HP EliteBook Folio 1040 G2 Maintenance And Service Manual

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HP EliteBook Folio 1040 G2 Notebook PC
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Summary of Contents for HP EliteBook Folio 1040 G2

  • Page 1 HP EliteBook Folio 1040 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 This computer may require upgraded and/ or change without notice. The only warranties for separately purchased hardware and/or a DVD HP products and services are set forth in the drive to install the Windows 7 software and express warranty statements accompanying take full advantage of Windows 7 functionality.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons, speakers, and fingerprint reader ..................8 Keys ..............................9 Left ..................................10 Right ..................................11 Service tag and PCID label ...........................
  • Page 6 Fingerprint reader board ........................66 Speaker assembly ..........................67 SIM slot .............................. 68 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ....... 70 Using Computer Setup ............................70 Starting Computer Setup ........................70 Navigating and selecting in Computer Setup ................... 70 Restoring factory settings in Computer Setup .................
  • Page 7 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 ........77 Using Computer Setup ............................77 Starting Computer Setup ........................77 Navigating and selecting in Computer Setup ................... 77 Restoring factory settings in Computer Setup ................. 78 Updating the BIOS ..........................
  • Page 8 11 Backup and recovery in Windows 7 ......................93 Creating recovery media and backups ........................ 93 Guidelines ............................93 Creating recovery media with HP Recovery Disc Creator ..............93 Creating recovery media ....................94 Backing up your information ......................94 Performing a system recovery ..........................

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook Folio 1040 G2 Notebook PC Processors 5th Generation Intel® Core® processors: ● i7-5650U 2.2-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W ● i7-5600U 2.6-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W ●...
  • Page 10 Secured by subscriber identity module (SIM, user-accessible on the side of the computer) Support for the following WWAN formats: ● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HSPA+ Gobi 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module...
  • Page 11 Taps enabled by default ForcePad supports 2-way scroll Glass with chemical etched surface Power requirements AC adapters: 45-W HP Smart AC adapter 45-W, 2-prong AC adapter 65-W HP Smart AC adapter 65-W Slim AC adapter Power cords: 2-wire plug (4.5 mm) (1.0 m) 3-wire plug with ground pin (4.5 mm) (1.0 m)
  • Page 12 Category Description ● Windows 8.1 China 64 CPPP ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 Multilingual 64 ● Windows 8.1 Professional 64 ● Windows 8.1 Professional 64 MSNA ● Windows 8.1 Professional 64 for Education ● FreeDOS 2.0 ●...

  • Page 13: External Component Identification

    Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam in Windows 8, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 14: Top

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 15: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. Caps lock light On: Caps lock is on. ● TouchPad light Amber: The TouchPad is off. ●...

  • Page 16: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Keys

    Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description Displays system information when pressed in combination with...

  • Page 18: Left

    Component Description Windows applications key Windows 8: Displays options for a selected object. Windows 7: Displays the Windows Start menu. num lk Turns the embedded numeric keypad on and off when pressed in combination with the key. Left Component Description Security cable slot Attaches an optional security cable to the computer.

  • Page 19: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides To access the user guides in Windows 7, select Start > Help and Support >...

  • Page 20: Service Tag And Pcid Label

    Component Description reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. Power connector Connects an AC adapter. Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

  • Page 21: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Service tag and PCID label...

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more non-touch display assembly spare part information, see Display assembly subcomponents on page Full hinge-up display, touch, for models with WWAN 781955-001 Full hinge-up display, touch, for models without WWAN 798684-001 Keyboard (backlit;...
  • Page 24 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for 783721-005 use in Indonesia (16) RTC battery (includes double-sided tape) 739562-001 (17) WWAN modules: HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-005 HP hs3110 HSPA+ Mobile Broadband Module 793516-005 HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-005 (18) Solid-state drives:...

  • Page 25: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use on models with a webcam 739568-001 For use on models without a webcam 748015-001 Display cable 739573-001 Webcam/microphone module 781958-001 Microphone module 739571-001 35.6-cm (14.0-in), LED, AntiGlare display panel: SVA HD+ 784476-001 UWVA...

  • Page 26: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit 739575-001 SIM card slot cover (for WWAN SKU) SIM card insert (for non-WWAN SKU – customer non-removable) Rubber antenna cover (not illustrated) Mass storage devices Item Description Spare part number Solid-State Drive (SATA III) 512-GB 798522-001 256-GB, SED, OPAL2...

  • Page 27: Miscellaneous Parts

    65-W HP Smart AC travel adapter 693716-001 NOTE: Use with cable 736697-001. 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693710-001 65-W HP Smart AC adapter 693711-001 Smart AC adapter dongle, 7.4mm 734734-001 Power cord (3-pin, black, 1.83-m):...
  • Page 28 Docking connector to ethernet (RJ-45)/VGA 797848-001 DisplayPort to HDMI 1.4 749288-001 DisplayPort to DVI 753744-001 DisplayPort to VGA 753745-001 Lock, HP Ultraslim Keyed Cable Lock 703372-001 Mouse: HP USB optical travel mouse 757770-001 HP USB Laser 674318-001 HP Comfort Grip Wireless Mouse...

  • Page 29: Sequential Part Number Listing

    Top load case 691922-001 HP Comfort Grip Wireless Mouse 693710-001 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693711-001 65-W HP Smart AC adapter 693716-001 65-W HP Smart AC travel adapter NOTE: Use with cable 736697-001.
  • Page 30 Spare part Description number flag 714749-001 HP Mobile Connect 718548-001 HP Business Backpack 718549-001 HP Business Slim Top Load Case 721092-001 45-W HP Smart AC adapter (non-PFC) 722297-005 6-cell, 42-Wh, 1.93-Ah 732252-001 Docking station 734734-001 Smart AC adapter dongle, 7.4mm...
  • Page 31 Function board 739575-001 Plastics Kit (includes SIM card insert, SIM card slot cover, rubber antenna cover) 739577-001 Speaker assembly (includes cable) 741727-001 45-W HP Smart AC adapter (non-PFC) – non-slim 742436-001 45-W AC adapter (non-PFC), 2-prong 746909-001 Screw Kit 747221-005...
  • Page 32 Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756749-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 757770-001 HP USB optical travel mouse 757987-001 Display Hinge Kit (includes left and right hinges) 760273-001...
  • Page 33 Spare part Description number flag 790198-005 HP lt4112 LTE/HSPA+ Gobi 4G Module 793516-005 HP hs3110 HSPA+ Mobile Broadband Module 797848-001 Adapter, docking connector to ethernet (RJ-45)/VGA 798518-001 System board with Intel Core i5-5200U processor (2.20 GHz, 3-MB cache) for use in models without Windows 798518-501 System board with Intel Core i5-5200U processor (2.20 GHz, 3-MB cache) for use in models with Windows 8...

  • Page 34: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Torx T8 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 35: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 36: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 37 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts

    PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer Setup.

  • Page 39: Display Assembly Components (Panel, Bezel, Webcam, Microphone)

    Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer.
  • Page 40 From the rear of the computer, press through the slightly open computer to disengage the bottom of the bezel (1). Open the computer. Use a tool to disengage the bottom of the bezel from the display (2), and then remove the bezel from the display.
  • Page 41 Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure. The display bezel is available using spare part number 739568-001 on models with a webcam and 748015-001 on models without a webcam.
  • Page 42 Remove the four Phillips PM2.0×2.0 screws that secure the display panel to the display enclosure. ● 781959-001 — 35.6-cm (14.0-in), LED, AntiGlare display panel, UWVA ● 784476-001 — 35.6-cm (14.0-in), LED, AntiGlare display panel, SVA HD+ Rotate the top of the display panel downward (1) onto the keyboard. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable from the connector (3).

  • Page 43: Bottom Cover

    Bottom cover NOTE: The bottom cover is available in the Plastics kit, spare part number 739575-001. Description Spare part number Plastics kit 739575-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. When reinstalling the bottom cover, install the screws in the sequence as illustrated in the following image. IMPORTANT: To prevent rocking, be sure to use the correct sequence when installing the screws.

  • Page 45: Display Assembly

    Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page NOTE: The display assembly is spared at the subcomponent level only.
  • Page 46 Remove the four broadhead Phillips PM2.5×3.0 screws (1) that secure each display hinge to the display enclosure. Lift the display hinges off the display enclosure (2). Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 47: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes double-sided tape) 739562-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 48: Battery

    Battery Description Spare part number 6-cell, 42-Wh, 1.93-Ah, Li ion battery 722297-005 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 49 Lift the battery out of the computer. NOTE: In the locked position there will be no red color shown in the latch slot. Component replacement procedures...

  • Page 50: Ssd Drive

    SSD drive Description Spare part number Solid-state drive 512-GB 798522-001 256-GB, SED, OPAL2 781964-001 256-GB, TLC 800168-001 256-GB 801976-001 180-GB 781961-001 180-GB, self-encrypting 781962-001 128-GB, TLC 800169-001 128-GB 781960-001 Before removing the hard drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive. Component replacement procedures...

  • Page 52: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 53 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 54: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-005 HP hs3110 HSPA+ Mobile Broadband Module 793516-005 HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-005 Before removing the WWAN module, follow these steps: Turn off the computer.
  • Page 55 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 56: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756748-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in 783721-005 Indonesia CAUTION:...
  • Page 57 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 58: Keyboard

    Keyboard Description Spare part number Keyboard (backlit; includes keyboard cable and backlight cable) 739563-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Position the computer open and on its side. Insert a screw driver or similar thin tool into the keyboard release opening under the memory module, and then press on the back of the keyboard until the keyboard disengages from the computer. Component replacement procedures...
  • Page 60 Lift the rear edge of the keyboard (1), and then remove the keyboard (2). Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Forcepad (Touchpad)

    ForcePad (Touchpad) Description Spare part number ForcePad (Touchpad) (includes cable) 739565-001 Before removing the ForcePad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 62 Remove the four Phillips PM2.0×2.5 screws (1) that secure the ForcePad to the computer, and then lift the ForcePad from the computer (2). Reverse the removal procedures to install the ForcePad. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Nfc Module

    NFC module Description Spare part number NFC (Near Field Communication) module 781956-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 64: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader (includes cable) 739566-001 Before removing the smart card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Rotate the bottom up the reader upward at an angle (1), and then remove it from the computer (2). Reverse the removal procedures to install the smart card board. Component replacement procedures...

  • Page 66: Power Connector

    Power connector Description Spare part number Power connector 749612-001 Before removing the power connector, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 67: Heat Sink/Fan Assembly

    Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module with fans 781954-001 Before removing the heat sink/fan assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Using both hands, lift up both fans at the same time and remove the assembly (3). CAUTION: Take extreme care when removing the heat sink and fan assembly. The heatpipes between the fans are very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 69: System Board

    Reverse this procedure to install the heat sink/fan assembly. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System boards for use in models without Windows 8: Intel Core i7-5650U processor (2.20 GHz, 4-MB cache) 806993-001 Intel Core i7-5600U processor (2.60 GHz, 4-MB cache) 798520-001...
  • Page 70 ● WLAN module (see WLAN module on page ● Heat sink (see Heat sink/fan assembly on page Remove the system board: Disconnect the following cables: ● (1): Power connector ● (2): Speaker ● (3): Display panel ● (4): NFC module cable ●...
  • Page 71 To remove the system board, be sure to lift near the middle of the board near the connectors as shown by callout (1) in the following image. CAUTION: To avoid damaging or breaking the system board, when removing the board, lift up near the middle of the board.

  • Page 72: Multi-Function Board

    Reverse this procedure to install the system board. Multi-function board Description Spare part number Function board 739574-001 Before removing the function board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Lift the board up and off the computer (2). NOTE: The function board cable is available in the Cable Kit, spare part number 781953-001. Reverse the removal procedures to install the function board. Component replacement procedures...

  • Page 74: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 739567-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 739577-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 76: Sim Slot

    SIM slot Description Spare part number Plastics Kit 739575-005 The Plastics Kit includes both the SIM slot insert for use in models with WWAN and the SIM slot cover for use in models without WWAN. Service technicians must remove the system board to remove the SIM slot cover. SIM slot insert (WWAN models) The SIM slot insert, used on WWAN models, matches the size of the SIM card and is customer removable.
  • Page 77 To remove the SIM slot cover, you must first remove the system board, and then pull the cover out of the SIM slot. Component replacement procedures...

  • Page 78: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. Chapter 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 79: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 80: Downloading A Bios Update

    Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. Chapter 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 81: Using Multiboot

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device.

  • Page 82: Dynamically Choosing A Boot Device Using The F9 Prompt

    The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire. Chapter 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 83: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 84: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 85: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 7

    Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 86: Restoring Factory Settings In Computer Setup

    BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc you are already in Windows) or by using Computer Setup. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 87: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 88: Using Multiboot

    – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 89: Dynamically Choosing A Boot Device Using The F9 Prompt

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 90: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 91: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Ubuntu Linux

    Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 92: Displaying System Information

    Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 93: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage—...

  • Page 94: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in Depth 23.4 cm 9.19 in Height (non-touch) 1.59 cm 0.63 in Height (touch) 1.71 cm 0.67 in Weight Non-touch (Equipped with one memory module, WLAN 1.51 kg 3.33 lbs module, and mSATA drive) Touch (Equipped with one memory module, WLAN module, 1.69 kg...

  • Page 95: Cm (14.0-In) Hd+ Display Specifications

    35.6-cm (14.0-in) HD+ display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 96: 35.6-Cm (14.0-In) Fhd Display Specifications

    35.6-cm (14.0-in) FHD display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 300 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 97: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 180-GB* 256-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7 ATA-7...

  • Page 98: 10 Backup And Recovery In Windows 8.1

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 99: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 100: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 101: 11 Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 102: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 103: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 104: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 105 wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.

  • Page 106: 12 Backing Up, Restoring, And Recovering

    DVDs (DVD-R or DVD+R). HP recommends using blank DVD+R discs from a manufacturer you trust, because these recovery DVDs are so important. HP recommends having up to 3 blank DVD+R discs available for the restore image. If you use more than one disc, label each disc with the order in which it was created.

  • Page 107: Restoring The Original Factory State

    For most models, you will need at least 4GB of free space on the USB device. However, depending on the drivers and software installed on your computer, you may need slightly more than 4 GB of space. HP recommends that you use an 8 GB USB device or above for best results.

  • Page 108: Backing Up Your Data Files

    Backing up your data files The Deja Dup Restore Tool allows you to back up your data files. You should back up your data files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Be sure to back up your data at the following times: ●...

  • Page 109: 13 Statement Of Memory Volatility

    AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 110 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 111: Nonvolatile Memory Usage

    HP Sure Start models only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 112 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 104 Chapter 13 Statement of memory volatility...

  • Page 113: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 114: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 115: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 116 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 117: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 118: Index

    Index components spare part number 31 AC adapter, spare part numbers 19, display 5 spare part numbers 17, 24, 34 left side 10 DisplayPort AC adapter/battery light 11 right side 11 identifying 11 audio, product description 2 top 6 docking connector audio-in (microphone) jack, computer major components 14 identifying 11...
  • Page 119 18 downloading 75, 82, 85 spare part numbers 18 spare part numbers 23 using 84 memory pointing device, product HP Recovery Disc Creator, using 93 nonvolatile 101 description 3 HP Recovery partition volatile 101 ports checking for presence 96...
  • Page 120 graphics 1 Setup Utility keyboard 3 changing the language 83 tools required 26 memory module 1 displaying system information top cover microphone 2 spare part number 15, 24 operating system 3 exiting 84 TouchPad pointing device 3 navigating 83 buttons 6 ports 2 restoring default settings 84 Touchpad...
  • Page 121 workstation guidelines 28 WWAN antennas, identifying 5 WWAN module removal 46 spare part numbers 16, 46 Index 113...

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