Troubleshooting Overview - Compaq AlphaServer DS20E Reference Manual

9-2 DS20E Reference Guide

Troubleshooting Overview

To run a diagnostic test of the whole system, show its status, or
terminate the testing.
No startup display appears when you turn on the system.
The system cannot boot the operating system.
The system cannot access a mass storage device.
Storage devices are missing from the show device display.
The monitor or the terminal is not working.
The keyboard and mouse are not working.
The system repeatedly shuts down after 10 seconds.
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This section refers you to relevant sections in this chapter for information on
how to perform certain tasks and resolve some problems that you may
encounter.
Before you begin troubleshooting your system, consult your service agreement
to determine how much troubleshooting and repair you should undertake
yourself.
If you plan to maintain the system yourself, use the information in this guide
to help identify and resolve the problem.
If you have a service agreement with a service provider, contact your
representative for assistance.
Table 9-1 lists possible problems and the relevant sections in this chapter.
Determining Where to Look
Task or Problem
Compaq Confidential – Need to Know Required
Writer: Robert Young Project: Compaq AlphaServer DS20E System Comments:
Table 9-1
Relevant Section
System error beep codes.
System error beep codes.
Power problems.
Problems detected by the operating
system.
Boot problems or
system error beep codes.
Storage problems.
Storage problems.
Monitor and terminal problems.
Keyboard and mouse problems.
Overheating problems.