Troubleshooting Overview; Troubleshooting Steps - Compaq AlphaServer GS60E Service Manual

1.8

Troubleshooting Overview

Follow steps to isolate system problems. A possible routine is shown
below.
Figure 1–9 Troubleshooting Steps
You cannot find cause of
user problem by phone. Go
to site and follow these steps.
Control
No
panel LEDs
lit
Yes
Yes
Operating system
running
No
Yes
Console software
running
No
Restart system. Check
system self-test display
(see Section 3.1)
1-16 Service Manual
Check power subsystem
(see Section 2.5)
Customer experiences
intermittent error: Check
error log (see Chapter 4)
Type "init" command.
Check system self-test
display (see Section 3.1)
Identify
No
faulty FRU
Yes
Power down system and
replace FRU. Power up.
If system self-test passes,
boot operating system.
Done
Boot operating system,
check error log (see
Chapter 4)
Yes Identify
faulty FRU
No
Problem is beyond the
scope of this Service
Manual. Call customer
support center for help.
SM19-99