Ford 2016 C-MAX HYBRID Owner's Manual
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Ford 2016 C-MAX HYBRID Owner's Manual

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2016 C-MAX HYBRID | C-MAX ENERGI Owner's Manual
owner.ford.com
ford.ca
August 2015
First Printing
Owner's Manual
C-MAX Hybrid/Energi
Litho in U.S.A.
GM5J 19A321 FA

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Summary of Contents for Ford 2016 C-MAX HYBRID

  • Page 1 2016 C-MAX HYBRID | C-MAX ENERGI Owner’s Manual owner.ford.com ford.ca August 2015 First Printing Owner’s Manual C-MAX Hybrid/Energi Litho in U.S.A. GM5J 19A321 FA...
  • Page 2 No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2015 All rights reserved. Part Number: 20150713164400...

  • Page 4: Table Of Contents

    Symbols Glossary..........7 Driver Knee Airbag.........40 Data Recording..........9 Safety Canopy ..........40 California Proposition 65......11 Crash Sensors and Airbag Indicator..42 Perchlorate............11 Airbag Disposal..........43 Ford Credit............11 Replacement Parts Keys and Remote Controls Recommendation........11 Special Notices..........12 General Information on Radio Frequencies..........44 Mobile Communications Equipment.............12 Remote Control..........44...
  • Page 5 Table of Contents Heated Windows and Mirrors....111 Wipers and Washers Cabin Air Filter..........111 Windshield Wipers.........70 Remote Start............111 Autowipers............70 Windshield Washers........72 Seats Rear Window Wiper and Washers...72 Sitting in the Correct Position....113 Lighting Head Restraints..........113 Manual Seats..........115 General Information........74 Power Seats.............117 Lighting Control..........74 Rear Seats............119 Autolamps............75...
  • Page 6 Table of Contents Fuel and Refueling Cruise Control Safety Precautions........143 Principle of Operation.........179 Fuel Quality............144 Using Cruise Control........179 Fuel Filler Funnel Location......145 Driving Aids Running Out of Fuel........145 Steering.............181 Refueling............146 Fuel Consumption........150 Load Carrying Emission Control System......150 Rear Under Floor Storage......182 High Voltage Battery Luggage Covers..........182 Load Limit............183...
  • Page 7 Table of Contents Ordering Additional Owner's Cleaning the Engine........243 Literature............206 Cleaning the Windows and Wiper Reporting Safety Defects (U.S. Blades............243 Only).............207 Cleaning the Interior........244 Reporting Safety Defects (Canada Cleaning the Instrument Panel and Only).............207 Instrument Cluster Lens.......244 Cleaning Leather Seats......245 Fuses Repairing Minor Paint Damage....245 Fuse Specification Chart......209...
  • Page 8 Table of Contents SYNC General Information........297 Using Voice Recognition......299 Using SYNC With Your Phone....302 SYNC Applications and Services..315 SYNC AppLink ........323 Using SYNC With Your Media Player............325 SYNC Troubleshooting......335 Accessories Accessories............344 Extended Service Plan (ESP) Extended Service Plan (ESP)....346 Scheduled Maintenance General Maintenance Information..348 Normal Scheduled Maintenance...352 Special Operating Conditions Scheduled...
  • Page 9 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 10: Introduction

    Introduction ABOUT THIS MANUAL Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about your vehicle, the greater the safety and pleasure you will get from driving it.
  • Page 11 Introduction Brake system Front airbag Cabin air filter Front fog lamps Check fuel cap Fuel pump reset Child safety door lock or unlock Fuse compartment Hazard warning flashers Child seat lower anchor Heated rear window Child seat tether anchor Heated windshield Cruise control E71340 Interior luggage compartment...

  • Page 12: Data Recording

    Parking brake Additionally, when your vehicle is in for service or repair, Ford Motor Company, Ford of Canada, and service and repair Power steering fluid facilities may access or share among them data for vehicle improvement purposes.
  • Page 13 If you do not want other government authorities or other Ford or its vendors to receive this third parties acting with lawful information, do not activate the authority. Other parties may seek to service.

  • Page 14: California Proposition 65

    Genuine Ford replacement collision parts meet our (U.S. Only) stringent requirements for fit, finish, Ford Credit offers a full range of financing structural integrity, corrosion protection and lease plans to help you acquire your and dent resistance. During vehicle vehicle.

  • Page 15: Special Notices

    We do not recommend or endorse the use covered by the Ford Warranty. For...

  • Page 16: Export Unique Options

    Introduction WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.

  • Page 17: Environment

    Environment PROTECTING THE ENVIRONMENT You must play your part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim. C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 18: Child Safety

    Ford recommends Exposure of people or animals to these checking with a NHTSA Certified Child high temperatures for even a short time...

  • Page 19: Installing Child Restraints

    Child Safety Recommendations for Safety Restraints for Children Child Child size, height, weight, or age Recommended restraint type Infants or Children weighing 40 lb (18 kg) or less Use a child safety seat toddlers (generally age four or younger). (sometimes called an infant carrier, convertible seat, or toddler seat).

  • Page 20: Using Lap And Shoulder Belts

    Child Safety Use a child safety seat (sometimes called • Place the vehicle seat upon which the an infant carrier, convertible seat, or child seat will be installed in the upright toddler seat) for infants, toddlers, or position. children weighing 40 pounds (18 •...
  • Page 21 Child Safety 2. Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together. E142875 5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward E142530 until all of the belt is pulled out.
  • Page 22 1 inch (2.5 centimeters) of movement anchor, if a top tether strap has been for proper installation. provided with your child seat. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician to make certain the child restraint is properly installed. In Canada, check with your local St.
  • Page 23 Child Safety Use of Inboard Lower Anchors from the Outboard Seating Positions (Center Seating Use) WARNING The standardized spacing for LATCH lower anchors is 11 inches (28 centimeters) center to center. Do not use LATCH lower anchors for the center seating position unless the child seat manufacturer's instructions permit and specify using anchors spaced at least as...

  • Page 24: Using Tether Straps

    Child Safety Combining Safety Belt and LATCH Perform the following steps to install a Lower Anchors for Attaching Child child safety seat with tether anchors: Safety Seats Note: If you install a child seat with rigid LATCH attachments, do not tighten the When used in combination, either the tether strap enough to lift the child seat off safety belt or the LATCH lower anchors...

  • Page 25: Booster Seats

    If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, Ford also recommends its use. E142595 • Can the child sit all the way back...

  • Page 26: Types Of Booster Seats

    Child Safety Types of Booster Seats E70710 • High back booster seats E68924 If, with a backless booster seat, you cannot • Backless booster seats find a seating position that adequately If your backless booster seat has a supports your child's head, a high back removable shield, remove the shield.

  • Page 27: Child Restraint Positioning

    Child Safety E142597 WARNINGS If the booster seat slides on the vehicle provided for installation and use in seat upon which it is being used, placing a conjunction with the instructions and rubberized mesh sold as shelf or carpet warnings provided by your vehicle liner under the booster seat may improve manufacturer.

  • Page 28: Child Safety Locks

    Child Safety WARNINGS WARNINGS To avoid risk of injury, do not leave children or pets unattended in your vehicle. Recommendations for attaching child safety restraints for children Use any attachment method as indicated below by X LATCH LATCH Safety belt Safety belt Safety belt Combined...

  • Page 29: Left-Hand Side

    Child Safety E112197 The childproof locks are located on the rear edge of each rear door and must be set separately for each door. Left-Hand Side Turn counterclockwise to lock and clockwise to unlock. Right-Hand Side Turn clockwise to lock and counterclockwise to unlock.

  • Page 30: Seatbelts

    Seatbelts PRINCIPLE OF OPERATION WARNINGS Safety belts and seats can become hot in a vehicle that has been closed WARNINGS up in sunny weather; they could burn Always drive and ride with your a small child. Check seat covers and seatback upright and the lap belt buckles before you place a child anywhere snug and low across the hips.

  • Page 31: Fastening The Seatbelts

    Seatbelts The safety belt pretensioners are designed to activate in frontal, near-frontal and side crashes, and in rollovers. The safety belt pretensioners on the retractor and anchor at the front seating positions are designed to tighten the safety belts firmly against the occupant's body when activated.

  • Page 32: Safety Belt Locking Modes

    Seatbelts All safety restraints in the vehicle are combination lap and shoulder belts. The driver safety belt has the first type of locking mode, and the front outboard passenger and rear seat safety belts have both types of locking modes described as follows: Vehicle Sensitive Mode This is the normal retractor mode, which...

  • Page 33: Seatbelt Height Adjustment

    Seatbelts How to Use the Automatic Locking Use only extensions manufactured by the Mode same supplier as the safety belt. Manufacturer identification is on a label located either at the end of the webbing or on the retractor behind the trim. Also, use the safety belt extension only if the safety belt is too short for you when fully extended.

  • Page 34: Seatbelt Warning Lamp And Indicator Chime

    Seatbelts This lamp illuminates and an SEATBELT WARNING LAMP audible warning will sound if the AND INDICATOR CHIME driver's safety belt has not been fastened when the vehicle's ignition is turned on. Conditions of operation If... Then... The driver's safety belt is not buckled The safety belt warning light illuminates 1- before the ignition switch is turned to the 2 minutes and the warning chime sounds...
  • Page 35 Seatbelts If... Then... You and the front seat passenger buckle The Belt-Minder feature will not activate. your safety belts before you switch the ignition on or less than 1-2 minutes elapse after you switch the ignition on... You or the front seat passenger do not The Belt-Minder feature activates, the buckle your safety belts before your vehicle safety belt warning light illuminates and a...

  • Page 36: Child Restraint And Seatbelt Maintenance

    Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a crash be replaced. However, if the crash was minor and an authorized...

  • Page 37: Personal Safety System

    Personal Safety System How Does the Personal Safety The Personal Safety System provides an System Work? improved overall level of frontal crash protection to front seat occupants and is The Personal Safety System can adapt the designed to help further reduce the risk of deployment strategy of the safety devices airbag-related injuries.

  • Page 38: Supplementary Restraints System

    Supplementary Restraints System The airbags are a supplemental restraint PRINCIPLE OF OPERATION system and are designed to work with the safety belts to help protect the driver and WARNINGS right front passenger from certain upper Airbags do not inflate slowly or body injuries.

  • Page 39: Driver And Passenger Airbags

    Supplementary Restraints System Proper Driver and Front Passenger DRIVER AND PASSENGER Seating Adjustment AIRBAGS WARNING WARNINGS National Highway Traffic Safety Never place your arm or any objects Administration (NHTSA) over an airbag module. Placing your recommends a minimum distance arm over a deploying airbag can of at least 10 inches (25 centimeters) result in serious arm fractures or other between an occupant’s chest and the...

  • Page 40: Front Passenger Sensing System

    Supplementary Restraints System This system works with sensors that are part of the front passenger seat and safety belt to detect the presence of a properly–seated occupant and determine if the front passenger frontal airbag should be enabled (may inflate) or not. E142846 Children must always be properly restrained.
  • Page 41 Supplementary Restraints System • When the front passenger sensing If a person of adult size is sitting in the front system disables (will not inflate) the passenger seat, but the passenger airbag front passenger frontal airbag, the status indicator lamp is lit, it is possible passenger airbag status indicator will that the person is not sitting properly in the illuminate and stay lit to remind you...

  • Page 42: Side Airbags

    Supplementary Restraints System If you think that the status of the passenger • Remove the obstruction(s) (if found). airbag off indicator lamp is incorrect, check • Restart the vehicle. for the following: • Wait at least two minutes and verify •...

  • Page 43: Driver Knee Airbag

    Supplementary Restraints System Note: The passenger sensing system will WARNINGS deactivate the passenger seat-mounted If the side airbag has deployed, the side airbag if it detects an empty passenger airbag will not function again. The seat. side airbag system (including the seat) must be inspected and serviced by The design and development of the side an authorized dealer.
  • Page 44 Supplementary Restraints System WARNINGS Do not lean your head on the door. The curtain airbag could injure you as it deploys from the headliner. Do not attempt to service, repair, or modify the curtain airbags, its fuses, the A, B, or C pillar trim, or the headliner on a vehicle containing curtain airbags as you could be seriously injured or killed.

  • Page 45: Crash Sensors And Airbag Indicator

    Supplementary Restraints System CRASH SENSORS AND AIRBAG INDICATOR • The readiness light will not illuminate WARNING immediately after the ignition is turned Modifying or adding equipment to the front end of your vehicle • The readiness light will either flash or (including frame, bumper, front end stay lit.

  • Page 46: Airbag Disposal

    Supplementary Restraints System • The design of the side airbags is to inflate in certain side crashes. Side airbags may activate in other types of crashes if the vehicle experiences sufficient sideways motion or deformation. • The knee airbag(s) may deploy based on crash severity and occupant conditions.

  • Page 47: Keys And Remote Controls

    Keys and Remote Controls Note: If you are in range, the remote control GENERAL INFORMATION ON will operate if you press any button RADIO FREQUENCIES unintentionally. This device complies with Part 15 of the Intelligent Access (If Equipped) FCC Rules and with Industry Canada license-exempt RSS standard(s).
  • Page 48 Keys and Remote Controls Your intelligent access keys operate the power locks and the remote start system. The key must be in your vehicle to activate the push-button start system. Mechanical Key Blade The intelligent access key also contains a removable mechanical key blade that you can use to unlock the driver door.

  • Page 49: Replacing The Battery

    Keys and Remote Controls Type 2 Integrated Keyhead Transmitter E138619 E142431 Slide the release on the back of the Twist a thin coin in the slot of the transmitter to release the key blade, then transmitter near the key ring to remove pull the blade out.
  • Page 50 Keys and Remote Controls Intelligent Access Key (Type 1) E119190 4. Twist the screwdriver in the position shown to separate the two halves of the remote control. E87964 Press and hold the buttons on the edges to release the cover. Carefully remove the cover.

  • Page 51: Car Finder

    Keys and Remote Controls Car Finder Intelligent Access Key (Type 2) Remove the backup key from the Press the lock button on the key twice transmitter. within three seconds. The horn sounds and the turn signals flash. We recommend you use this method to locate your vehicle, rather than using the panic alarm.
  • Page 52 Keys and Remote Controls Many states and provinces have The horn sounds if the system fails to start, restrictions for the use of remote start. unless quiet start is on. Quiet start runs the Check your local and state or provincial blower fan at a slower speed to reduce laws for specific requirements regarding noise.

  • Page 53: Replacing A Lost Key Or Remote Control

    Keys and Remote Controls You can disable or enable the remote start system through the information display. See General Information (page 93). REPLACING A LOST KEY OR REMOTE CONTROL Replacement keys or remote controls can be purchased from an authorized dealer. Authorized dealers can program remote controls for your vehicle.

  • Page 54: Mykey

    MyKey • Seat belt reminder or Belt Minder. You PRINCIPLE OF OPERATION cannot disable this feature. The audio system will mute when the front seat MyKey allows you to program keys with passengers' safety belts are not restricted driving modes to promote good fastened.

  • Page 55: Creating A Mykey

    MyKey • Various vehicle speed minders can be MyKey is successfully created. Make sure set. Once you select a speed, it will be you label it so you can distinguish it from shown in the display, followed by an the admin keys. audible tone when the preselected You can also program configurable vehicle speed is exceeded.
  • Page 56 MyKey To clear all MyKeys of all MyKey settings, press the left arrow button to access the main menu and scroll to: Message Action and Description Settings Press the OK button. MyKey Press the OK button. Clear MyKey Press and hold the OK button until the following message displays.

  • Page 57: Checking Mykey System Status

    MyKey is not compatible with non Ford-approved, aftermarket remote start systems. If you choose to install a remote start system, see an authorized dealer for a Ford-approved remote start system. MYKEY TROUBLESHOOTING Condition Potential Causes I cannot create a MyKey.
  • Page 58 MyKey Condition Potential Causes • Vehicles with keyless start: The keyless start transmitter is not placed in the backup position. See Starting a Gasoline Engine (page 130). • SecuriLock passive anti-theft system is disabled or in unlimited mode. I cannot program the configurable •...

  • Page 59: Locks

    Locks Press and hold both the lock and unlock LOCKING AND UNLOCKING buttons on the remote control for four seconds to disable or enable two-stage You can use the power door lock control unlocking. Disabling two-stage unlocking or the remote control to lock and unlock allows all vehicle doors to unlock with one your vehicle.

  • Page 60: Mechanical Key

    Locks WARNINGS Make sure to close and latch the liftgate to prevent drawing exhaust fumes into your vehicle. This will also prevent passengers and cargo from falling out. If you must drive with the liftgate open, keep the vents or windows open so outside air comes into your vehicle.
  • Page 61 Locks Smart Unlocks For Integrated Keyhead Transmitter This feature helps to prevent you from locking yourself out of your vehicle if your key is still in the ignition. When you open one of the front doors and lock your vehicle with the power door lock control, all the doors will lock then unlock if your key is still in the ignition.

  • Page 62: Illuminated Entry

    Locks Autolock 4. Press the power door unlock button (If Equipped) three times. The autolock feature will lock all the doors 5. Switch the ignition on. The horn will when: sound indicating your vehicle is in • all doors are closed programming mode.

  • Page 63: Manual Liftgate

    Locks The lamps will turn off if all the doors Note: Do not hang anything, for example a remain closed and: bike rack, from the glass or liftgate. This could damage the liftgate and its • 25 seconds elapse, or components.

  • Page 64: Power Liftgate

    Locks Closing the Liftgate Note: Make sure that you close the liftgate before operating or moving your vehicle, especially in an enclosure, like a garage or a parking structure. This could damage the liftgate and its components. Note: Do not hang anything, for example a bike rack, from the glass or liftgate.

  • Page 65: Stopping The Liftgate Movement

    Locks Closing the Liftgate From the Instrument Panel Press the button on the WARNING instrument panel. Keep clear of the liftgate when E138633 activating the rear switch. With the Remote Control Press the button twice within three seconds. E138630 With the Outside Control Button Opening the Liftgate Unlock the liftgate with the remote control or power door unlock control.

  • Page 66: Setting The Liftgate Open Height

    Locks Setting the Liftgate Open Height Note: Entering your vehicle while the liftgate is closing can cause your vehicle to Open the liftgate. bounce and activate obstacle detection. To prevent this, let the power liftgate close 2. Stop the liftgate movement by pressing completely before you enter your vehicle.
  • Page 67 Locks Move your foot under and away from the rear bumper detection area in a single-kick motion. Do not move your foot sideways or the sensors may not detect the motion. 2. The liftgate powers open or close. Note: Allow the power system to open the liftgate.

  • Page 68: Security

    SecuriLock coded keys Note: The system is not compatible with (integrated keyhead transmitters only) are non-Ford aftermarket remote start systems. lost or stolen and you do not have an extra Use of these systems may result in vehicle coded key, you will need to have your starting problems and a loss of security vehicle towed to an authorized dealer.

  • Page 69: Anti-Theft Alarm

    Security You must have two previously Programming a Spare Intelligent programmed coded keys and the new Access Key unprogrammed key readily accessible. See See your authorized dealer to have your authorized dealer to have the spare additional keys programmed to your key programmed if two previously vehicle.

  • Page 70: Steering Wheel

    Steering Wheel ADJUSTING THE STEERING WHEEL WARNING Do not adjust the steering wheel when your vehicle is moving. Note: Make sure that you are sitting in the correct position. See Sitting in the Correct Position (page 113). E95179 3. Lock the steering column. AUDIO CONTROL (If Equipped) Select the required source on the audio...

  • Page 71: Voice Control

    Steering Wheel VOICE CONTROL (If Equipped) E129463 Volume up. E129464 Seek up or next. Pull the control to select or deselect voice Volume down. control. Seek down or previous. CRUISE CONTROL Seek, Next or Previous Press the seek button to: •...

  • Page 72: Information Display Control

    Steering Wheel INFORMATION DISPLAY CONTROL E130248 See Information Displays (page 93). Multimedia Controls E145434 Use the arrows on the right side of the steering wheel to navigate through the information display menus. Press OK to make a selection. C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 73: Wipers And Washers

    Wipers and Washers Intermittent Wipe WINDSHIELD WIPERS Note: Fully defrost the windshield before you switch the windshield wipers on. Note: Make sure you switch the windshield wipers and vehicle power off before using an automatic car wash. Note: If streaks or smears appear on the windshield, clean the windshield and the wiper blades.
  • Page 74 Wipers and Washers Use the rotary control to adjust the sensitivity of the rain sensor: • Rotate the control down to low sensitivity, and the wipers turn on when the rain sensor detects a large amount of moisture on the windshield. •...

  • Page 75: Windshield Washers

    Wipers and Washers Note: Check your wiper function in the WINDSHIELD WASHERS information display. See General Information (page 93). The autowipers Note: Do not operate the washers when feature functions only when you select the the washer reservoir is empty. This may menu choice in the information display and cause the washer pump to overheat.

  • Page 76: Rear Window Washer

    Wipers and Washers Press the top of the button to switch intermittent wipe on. Press the top of the button again to switch low speed wipe on. Press the bottom of the button to switch the rear window wiper off. When you switch on the front wipers and move the gearshift lever to reverse (R), rear intermittent wipe automatically turns...

  • Page 77: Lighting

    Lighting GENERAL INFORMATION LIGHTING CONTROL Condensation in Lamp Assemblies Exterior lamps have vents to accommodate normal changes in air pressure. Condensation can be a natural by-product of this design. When moist air enters the lamp assembly through the vents, there is a possibility that condensation can occur when the temperature is cold.

  • Page 78: Autolamps

    Lighting Headlamp Flasher If equipped, the following also activate when the lighting control is in the autolamps position and you switch them on in the information display: • Configurable daytime running lamps. • Automatic high beam control. • Adaptive headlamp control. The headlamps remain on for a period of time after you switch the ignition off.

  • Page 79: Instrument Lighting Dimmer

    Lighting Vehicles Without Front Fog Lamps INSTRUMENT LIGHTING DIMMER Note: If you disconnect the battery or it becomes discharged, the illuminated components will switch to the maximum setting. Vehicles With Front Fog Lamps Press repeatedly or press and hold to dim. Press repeatedly or press and hold to brighten.

  • Page 80: Daytime Running Lamps

    Lighting 4. The lighting control is in the autolamps DAYTIME RUNNING LAMPS position. 5. The headlamps are off. WARNING The other lighting control switch positions The daytime running lamps system do not activate the daytime running lamps, does not activate the rear lamps and and you can use them to temporarily may not provide adequate lighting override autolamp control.

  • Page 81: Direction Indicators

    Lighting (A) Door function switch. Press DIRECTION INDICATORS this switch to disable the interior lamps. The door function E160819 indicator lamp will illuminate yellow with lamps disabled. Press the switch again to turn interior lamps back on. The indicator lamp will illuminate blue. (B) All lamps on and off switch.

  • Page 82: Ambient Lighting

    Lighting Passenger Side Lamp E142456 E142455 Color palette (A) Individual lamp on and off Control knob switch. E160818 Search mode Rear Interior Lamp (If Equipped) Rotate B past the first detent to switch on and adjust to the desired brightness. Press A to cycle through the color choices.

  • Page 83: Windows And Mirrors

    Windows and Mirrors Window Lock POWER WINDOWS WARNINGS Do not leave children unattended in your vehicle and do not let them play with the power windows. They may seriously injure themselves. When closing the power windows, you should verify they are free of obstructions and make sure that children and pets are not in the proximity of the window openings.

  • Page 84: Global Opening

    2. Release the switch. opening function. 3. Lift the switch again for one more Note: Contact an authorized Ford dealer to second. deactivate this feature. 4. Press and hold the switch until the window is fully open.

  • Page 85: Integrated Blind Spot Mirrors

    Windows and Mirrors Heated Exterior Mirrors (If Equipped) See Heated Windows and Mirrors (page 111). Integrated Blind Spot Mirrors WARNING Objects in the blind spot mirror are closer than they appear. Blind spot mirrors have an integrated E70846 convex mirror built into the upper outboard corner of the exterior mirrors.

  • Page 86: Interior Mirror

    Windows and Mirrors Note: Do not clean the housing or glass of any mirror with harsh abrasives, fuel or other petroleum or ammonia-based cleaning products. You can adjust the interior mirror to your preference. Some mirrors also have a second pivot point. This lets you move the mirror head up or down and from side to side.

  • Page 87: Sun Shades

    Windows and Mirrors Sun Shade Relearning SUN SHADES (If Equipped) WARNING WARNINGS The bounce-back function is not Do not let children play with the sun active during this procedure. Make shade or leave them unattended in sure that there are no obstacles in the vehicle.

  • Page 88: Instrument Cluster

    Instrument Cluster GAUGES Left Information Display Speedometer Right Information Display Charge Fill (Hybrid Mode) Left Information Display The fill level, or State of Charge indicates Odometer the amount of energy stored in the high voltage battery as a percent of total energy Located in the bottom of the information capacity.
  • Page 89 Instrument Cluster Charge Assist Switch the ignition on. The fuel gauge will indicate approximately how much fuel is The up and down arrows provide left in the fuel tank. The arrow adjacent to information about the energy going into the fuel pump symbol indicates on which and out of the high voltage battery.

  • Page 90: Right Information Display

    Instrument Cluster Brake Coach Display: Note: Corresponding trip efficiency leaves appear on the right information display upon The Brake Coach appears after the vehicle shutting off your Hybrid vehicle. On Energi has come to a stop. It coaches you to brake vehicles the trip efficiency leaves are shown in a manner which maximizes the amount on the right information display when the...
  • Page 91 Instrument Cluster Miles or kilometers per full charge The amount of energy being used while driving is affected by: This is an estimate of the EV Range you • Mild or aggressive acceleration or would see if you plugged in and fully braking.

  • Page 92: Warning Lamps And Indicators

    Instrument Cluster WARNING LAMPS AND WARNING INDICATORS Driving your vehicle with the warning lamp on is dangerous. A significant The following warning lamps and decrease in braking performance indicators will alert you to a vehicle may occur. It will take you longer to stop condition that may become serious.

  • Page 93: Engine Oil

    Instrument Cluster Engine Oil High Beam If it lights with the engine running Lights when you switch the high or while you are driving, this beam headlamps on. It will flash indicates a malfunction. Stop when you use the headlamp your vehicle as soon as it is safe to do so flasher.

  • Page 94: Parking Lamps

    Instrument Cluster Parking Lamps If the light is blinking, engine misfire is occurring which could damage your Lights when you switch the catalytic converter. Drive in a moderate parking lamps on. fashion (avoid heavy acceleration and deceleration) and have your vehicle serviced immediately.

  • Page 95: Audible Warnings And Indicators

    Instrument Cluster Stability Control Off Headlamps On Warning Chime Lights when you switch the Sounds when you remove the key from the system off. It will go out when ignition and open the driver's door and you you switch the system back on have left the headlamps or parking lamps or when you switch the ignition off.

  • Page 96: Information Displays

    Information Displays • Press the up and down arrow buttons GENERAL INFORMATION to scroll through and highlight the options within a menu. WARNING • Press the right arrow button to enter a Driving while distracted can result in sub-menu. loss of vehicle control, crash and •...
  • Page 97 Information Displays Display/Trip Menu level 2 Menu level 3 Menu level 4 Menu level 5 Engage Instantaneous Fuel — — (Split Power + Avg Help Fuel Economy + Battery Gauge + Fuel Gauge) Empower Instantaneous Fuel — — (Power (with engine Help on/off threshold) + Avg Fuel Economy +...
  • Page 98 Information Displays Display/Trip (avg miles(or km)/full charge + instant miles(or km)/full charge gauge + battery gauge + fuel gauge) Fuel Economy Help (Energi only) Shown in Hybrid Mode (avg fuel economy + instant fuel economy gauge + battery gauge + fuel gauge) Trip 1: Trip Data + Help —...
  • Page 99 Information Displays MyView • Coolant Temp – Indicates engine coolant temperature. At normal You can choose what to display in this operating temperature, the level view. Selecting Change MyView in the indicator will be white and will be in the options menu allows you to scroll through normal range (between H and C).
  • Page 100 Information Displays Fuel Economy (Energi only) Trip 1 & 2 This display is only available in Hybrid Provides trip odometer, trip average fuel Mode. In Plug-in Power Mode the display economy and trip timer. changes to Miles (or km)/Full Charge. Distance traveled on battery power only An Instant Fuel Economy gauge is provided with the engine off is shown in blue next...
  • Page 101 Information Displays Settings Menu level 2 Menu level 3 Menu level 4 Menu level 5 Menu level 6 Driver Assist Traction Ctrl On or Off — ECO Cruise On or Off — EV+ Mode On or Off — Rear Park Aid On or Off —...
  • Page 102 Information Displays Settings Max Speed Choose — desired speed or off Speed Choose — Warning desired speed or off Volume On or Off — Limiter Clear MyKeys Hold OK to — Clear All MyKeys Display Language Select the — desired language Units Distance...
  • Page 103 Information Displays Entertainment Phone See your SYNC information. See your SYNC information. Navigation or Compass Fuel Economy See your SYNC information. Use the up or down arrow buttons to choose between the following display options. Note: The information display will remember the menu level 2 state when you change the individual key state from the RUN to the OFF position.

  • Page 104: Information Messages

    Information Displays Note: Fuel Economy will be impacted by INFORMATION MESSAGES your use of brakes, accelerator and accessories, as well as environmental Note: Depending on the vehicle options conditions such as hills and weather. equipped with your vehicle, not all of the messages display or are available.
  • Page 105 Information Displays AdvanceTrac® Message Action Service AdvanceTrac Displayed when the system has detected a condition that requires service. Contact your authorized dealer as soon as possible. Alarm Message Action Vehicle Alarm To Stop Displays when the alarm has been triggered due to unauthor- Alarm, Start Vehicle.

  • Page 106: Climate Control

    Information Displays Message Action Engine Enabled Due to Your vehicle enables the engine due to the climate control Defrost Setting defrost setting. This is normal operation. Engine Enabled for Your vehicle enables the engine for system performance. This System Performance is normal operation.

  • Page 107: Keys And Intelligent Access

    Information Displays Keys and Intelligent Access Message Action Starting System Fault This message is displayed when there is a problem with your vehicle’s starting system. See your authorized dealer for service. Key Inside vehicle Displays to remind you that the key is in the luggage compartment.
  • Page 108 Information Displays Maintenance Message Action Low Engine Oil Pressure Stop the vehicle as soon as safely possible, turn off the engine. Check the oil level. If the warning stays on or continues to come on with your engine running, contact your authorized dealer as soon as possible.

  • Page 109: Park Aid

    Information Displays Message Action Vehicle at Top Speed of Displays when a MyKey is in use and the MyKey speed limit is MyKey Setting reached. Check Speed Drive Displays when MyKey is active. Safely Buckle Up to Unmute Displays when a MyKey is in use and Belt-Minder is activated. Audio Traction Control On - Displays when a MyKey is in use and Traction control is...

  • Page 110: Power Steering

    Information Displays Power Steering Message Action Steering Fault Service The power steering system has detected a condition that requires service. See your authorized dealer. Steering Loss Stop The power steering system is not working. Stop the vehicle a Safely safe place. Contact your authorized dealer. Remote Start Message Action...

  • Page 111: Climate Control

    Climate Control AUTOMATIC CLIMATE CONTROL E141422 AUTO: Press to switch on automatic operation. Adjust to select the desired temperature. Fan speed, air distribution, air conditioning operation, and outside or recirculated air are automatically adjusted to heat or cool the vehicle to maintain the desired temperature.

  • Page 112: Hints On Controlling The Interior Climate

    Climate Control Air distribution control: Adjust to turn airflow from the windshield, instrument panel, or footwell vents on or off. You can distribute air through the following combinations: windshield, windshield/floor, panel, panel/floor, and floor. A/C: Press to switch the air conditioning on or off. Air conditioning cools your vehicle using outside air.

  • Page 113: C-Max (Ccg) Canada/United States Of America, Enusa, First Printing

    Climate Control Note: To reduce humidity build-up inside Note: If you select AUTO during hot outside your vehicle, do not drive with the system temperatures, or when the inside of the switched off or with recirculated air always vehicle is hot, the system automatically uses switched on.

  • Page 114: Heated Windows And Mirrors

    Climate Control 5. Direct the outer instrument panel air CABIN AIR FILTER vents toward the side windows. Your vehicle is equipped with a cabin air 6. To increase the airflow to the outer filter, which gives you and your passengers instrument panel vents, close the air the following benefits: vents in the middle of the instrument...

  • Page 115: Seats

    Climate Control • Heated steering wheel. • Heated mirrors. • Heated rear window. You can adjust the default remote start settings using the information display controls. See Information Displays (page 93). Automatic Settings In hot weather, the system is set to 72°F (22°C).

  • Page 116: Seats

    Seats We recommend that you follow these SITTING IN THE CORRECT guidelines: POSITION • Sit in an upright position with the base of your spine as far back as possible. WARNINGS • Do not recline the seatback more than Sitting improperly, out of position or 30 degrees.

  • Page 117: Adjusting The Head Restraint

    Seats The head restraints consist of: WARNINGS Install the head restraint properly to An energy absorbing head help minimize the risk of neck injury restraint. in the event of a crash. Two steel stems. Guide sleeve adjust and unlock Note: Adjust the seatback to an upright button.

  • Page 118: Manual Seats

    Seats Rear Seat Outboard Head Restraints E162605 The head restraints consist of: E144727 Adjust the seatback to an upright An energy absorbing head driving or riding position. restraint. 2. Pivot the head restraint forward toward Two steel stems. your head to the desired position. Guide sleeve unlock and remove After the head restraint reaches the button.

  • Page 119: Recline Adjustment

    Seats Moving the Seat Backward and Adjusting the Height of the Forward Driver's Seat E70730 Recline Adjustment E162375 WARNING Rock the seat backward and forward after releasing the lever to make sure that it is fully engaged. E163872 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 120: Power Seats

    Seats POWER SEATS WARNING (If Equipped) Do not place cargo or any objects WARNINGS behind the seatback before returning it to the original position. Pull on the Do not adjust the driver's seat or seatback to make sure that it has fully seatback when your vehicle is latched after returning the seatback to its moving.
  • Page 121 Seats E138647 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 122: Rear Seats

    Seats Power Lumbar REAR SEATS (If Equipped) E138648 E155554 Folding the Seatback With the seat empty, press the button on the outboard side of each rear outboard headrest to fold them. Make sure the rear center headrest is in the full down position.

  • Page 123: Heated Seats

    Seats HEATED SEATS REAR SEAT ARMREST (If Equipped) (If Equipped) WARNING People who are unable to feel pain to their skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion or other physical conditions, must exercise care when using the heated seat.

  • Page 124: Universal Garage Door Opener

    Universal Garage Door Opener (If Equipped) HomeLink Wireless Control System WARNINGS Make sure that the garage door and security device are free from obstruction when you are programming. Do not program the system with the vehicle in the garage. E142657 Do not use the system with any The universal garage door opener replaces garage door opener that does not...
  • Page 125 Universal Garage Door Opener (If Equipped) To program additional buttons, repeat Steps 1 – 4. For questions or comments, please contact HomeLink at www.homelink.com, www.youtube.com/HomeLinkGentex or 1-800-355-3515. Programming Your Garage Door Opener Motor E142658 With your vehicle parked outside of the Note: You may need a ladder to reach the garage, turn your ignition to the on unit and you may need to remove the cover...
  • Page 126 Universal Garage Door Opener (If Equipped) Gate Operator / Canadian Press and hold the outer two function Programming buttons simultaneously for approximately 20 seconds until the Canadian radio-frequency laws require indicator lights above the buttons flash transmitter signals to “time-out” (or quit) rapidly.
  • Page 127 Universal Garage Door Opener (If Equipped) Press and hold the previously programmed Genie button on the hand-held transmitter for 10 seconds. The indicator light will change from red to red and green. 2. Press the same button twice to confirm the change.
  • Page 128 Universal Garage Door Opener (If Equipped) 5. Press and hold the previously programmed button on the visor for 2 seconds. Repeat this step up to 3 times until the garage door moves. Programming is now complete. Clearing a HomeLink Device To erase programming from the three HomeLink buttons press and hold the two outer HomeLink buttons until the indicator...

  • Page 129: Auxiliary Power Points

    Auxiliary Power Points 12 Volt DC Power Point Locations Power points may be in the following WARNINGS locations: Do not plug optional electrical • On the front of the center console. accessories into the cigar lighter socket. Incorrect use of the cigar •...
  • Page 130 Auxiliary Power Points When the indicator light on the power point • On: The power point is working, the ignition is on and a device is plugged • Off: The power point is off, the ignition is off or no device is plugged in. •...

  • Page 131: Storage Compartments

    Storage Compartments Press near the rear edge of the door to CENTER CONSOLE open it. Stow items in the cup holder carefully as items may become loose during hard braking, acceleration or crashes, including hot drinks which may spill. Available console features include: E142433 Cup holder.

  • Page 132: Starting And Stopping The Engine

    Starting and Stopping the Engine GENERAL INFORMATION IGNITION SWITCH WARNINGS Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk of fire or other damage. Do not park, idle or drive your vehicle on dry grass or other dry ground E72128 cover.

  • Page 133: Starting A Gasoline Engine

    Starting and Stopping the Engine Ignition Modes STARTING A GASOLINE ENGINE When the engine starts for the first time on your drive, the idle speed increases, this helps to warm up the engine. If the engine idle speed does not slow down automatically, have your vehicle checked by an authorized dealer.
  • Page 134 Starting and Stopping the Engine Note: The green ready indicator illuminates 2. With the key in this position, you can letting you know that the vehicle is ready use the start button to switch the for driving. Since your vehicle is equipped ignition on and start your vehicle.

  • Page 135: Engine Block Heater

    Starting and Stopping the Engine Switching Off the Vehicle When It Guarding Against Exhaust Fumes Is Moving WARNING WARNING If you smell exhaust fumes inside Switching off the engine when the your vehicle, have your vehicle vehicle is still moving will result in a checked by your authorized dealer loss of brake and steering assistance.

  • Page 136: Automatic Engine Shutdown

    Starting and Stopping the Engine The heater acts as a starting aid by • Make sure the system is unplugged and warming the engine coolant. This allows properly stowed before starting and the climate control system to respond driving your vehicle. Make sure the quickly.
  • Page 137 Starting and Stopping the Engine You can stop the shutdown, or reset the timer, at any point before the 30-second countdown has expired by doing any of the following: • Interacting with your vehicle, for example pressing the brake or accelerator pedal.

  • Page 138: Unique Driving Characteristics

    Unique Driving Characteristics Conditions that may cause the engine to HYBRID VEHICLE OPERATION start up or remain running include: This hybrid vehicle combines electric and • Considerable vehicle acceleration. gasoline propulsion to provide • Vehicle speed above 85 mph breakthrough performance and improved (137 km/h).

  • Page 139: Driving To Optimize Fuel Economy

    Unique Driving Characteristics Neutral: In prolonged mountainous driving, you may see the engine speed changing without It is not recommended to idle the vehicle your input. This is intentional and maintains in neutral (N) for an extended period of the battery charge level. You may also time because this will discharge your high notice during extended downhill driving voltage battery and decrease fuel...

  • Page 140: Plug-In Hybrid Vehicle Operation

    Unique Driving Characteristics • Keep the tires properly inflated and Note: You can switch the EV+ feature on only use the recommended size. or off through the Driver Assist section of the Settings menu. • Aggressive driving increases the amount of energy required to move your vehicle.
  • Page 141 Unique Driving Characteristics These modes are available when your 3. Press the EV button. This will change vehicle can run under high voltage battery the mode to EV Later and permit power. With your vehicle in driving mode, engine operation. you can change EV modes with each press Your vehicle may automatically enter of the EV button.

  • Page 142: Eco Cruise

    Unique Driving Characteristics ECO Cruise Note: If your vehicle is in low engine use mode when you start your vehicle, a Note: ECO Cruise is available as a separate message will appear in the information feature on Energi vehicles only. On non display.

  • Page 143: Hybrid Vehicle Frequently Asked Questions

    Unique Driving Characteristics HYBRID VEHICLE FREQUENTLY ASKED QUESTIONS Question Answer What are the series of clicks from the cargo The high voltage battery is electrically isol- area when I first turn the key in the ignition? ated from the rest of the vehicle when the key is off.
  • Page 144 Unique Driving Characteristics Question Answer Why does my engine rev up so high some- Your vehicle's engine and transmission are times when I accelerate? designed to deliver the power you need at the most efficient engine speed. This may be higher than expected during heavy accelerations, and may fluctuate when driving at a steady speed.

  • Page 145: Ecoselect

    Unique Driving Characteristics ECOSELECT EcoSelect is a drive mode for non-plugin vehicles designed to offer the best possible fuel economy with only a slight impact to vehicle performance and comfort. To switch EcoSelect on, press the ECO button. E198654 A graphic displays on your information display when EcoSelect is on.

  • Page 146: Fuel And Refueling

    Fuel and Refueling • Automotive fuels can be harmful or SAFETY PRECAUTIONS fatal if swallowed. Fuel such as gasoline is highly toxic and if WARNINGS swallowed can cause death or Do not overfill the fuel tank. The permanent injury. If fuel is swallowed, pressure in an overfilled tank may call a physician immediately, even if no cause leakage and lead to fuel spray...

  • Page 147: Fuel Quality

    Fuel and Refueling The use of fuels with metallic compounds FUEL QUALITY such as methylcyclopentadienyl manganese tricarbonyl (commonly known Choosing the Right Fuel as MMT), which is a manganese-based fuel additive, will impair engine performance and affect the emission control system. Do not be concerned if the engine sometimes knocks lightly.

  • Page 148: Fuel Filler Funnel Location

    Fuel and Refueling Note: When the fuel level is less than • Keep the fuel pump nozzle in contact one-quarter full, refueling your vehicle will with the fuel container when filling it. end fuel freshness mode. • Do not use a device that holds the fuel pump nozzle lever in the fill position.

  • Page 149: Refueling

    Fuel and Refueling WARNINGS Stay outside your vehicle and do not leave the fuel pump unattended when refueling your vehicle. Keep children away from the fuel pump. Never let children pump fuel. Wait at least 10 seconds before removing the fuel pump nozzle to allow any residual fuel to drain into the fuel tank.
  • Page 150 Fuel and Refueling System Warnings If the fuel filler inlet does not close properly or if you do not fully close the fuel filler door, a service engine warning lamp appears in the information display. At the next opportunity, do the following: Safely pull off the road.
  • Page 151 Fuel and Refueling When refueling the vehicle fuel tank, do the following: When your vehicle has stopped, shift into park (P) and switch the ignition off. E156032 4. Slowly insert the fuel filler nozzle fully into the fuel system and leave the nozzle fully inserted until pumping is complete.
  • Page 152 Fuel and Refueling System Warnings If the fuel filler inlet does not close properly or if you do not fully close the fuel filler door, a service engine warning lamp appears in the information display. At the next opportunity, do the following: Safely pull off the road.

  • Page 153: Fuel Consumption

    Fuel and Refueling Calculating Fuel Economy 5. Switch the ignition off and refuel your vehicle within 20 minutes. If more than Do not measure fuel economy during the 20 minutes is required, fully close the first 1000 miles (1600 kilometers) of fuel filler door and repeat the driving (this is your engine’s break-in procedure.
  • Page 154 When the service engine soon If you use anything other than Ford, indicator illuminates, the OBD-II Motorcraft or Ford-authorized parts for system has detected a maintenance replacements or for service malfunction.
  • Page 155 Fuel and Refueling 4. Driving through deep water—the Your vehicle may not pass the I/M test if electrical system may be wet. the service engine soon indicator is on or not working properly (bulb is burned out), You can correct these temporary or if the OBD-II system has determined malfunctions by filling the fuel tank with that some of the emission control systems...

  • Page 156: High Voltage Battery

    High Voltage Battery Your vehicle consists of various GENERAL INFORMATION high-voltage components and wiring. All of the high-voltage power flows through WARNING specific wiring assemblies labeled as such Have the battery pack serviced only or covered with a solid orange convolute, by an authorized electric vehicle orange striped tape or both.
  • Page 157 High Voltage Battery Note: The service disconnect has an outer lever to aid in the proper seating of the service disconnect lever. Remove this to disconnect the high-voltage service disconnect. The high-voltage service disconnect is located behind the rear fold down seats. Service disconnect location for non-Energi vehicles.

  • Page 158: Charging The High Voltage Battery

    High Voltage Battery Charging Equipment 5. Pull the handle toward you and remove the service disconnect from the vehicle to disable the high-voltage battery. Reactivating the High-Voltage Battery Note: If you have manually disconnected your high-voltage shut off circuit, you will need to reconnect the circuit before you can reactivate it.
  • Page 159 High Voltage Battery Note: If you do not have a dedicated circuit, 120 Volt Convenience Cord contact a licensed professional electrician for proper installation. Make sure that the 120 volt convenience cord is completely unwound before charging. Always plug the cord into the AC outlet before connecting the charging coupler into the charge port on your vehicle.
  • Page 160 High Voltage Battery Convenience Cord LED Indicators Status Check Fault Vehicle Outlet The convenience cord is not connected to your vehicle. The convenience cord is connected, but your vehicle is not charging. Blink Your vehicle is charging. Blink Ground Fault Circuit Interrupter (GFCI) Fault Detected.

  • Page 161: Charge Port

    High Voltage Battery Charge Port The cord acknowledgment feature activates when you initiate a charge cycle. The charge port is located between the The four light quadrants each individually front left-hand side door and the front flash in a clockwise motion, starting with left-hand side wheel well.

  • Page 162: Waiting To Charge

    High Voltage Battery Waiting to Charge The light ring located around the charge port indicates the charge status of the high When you select Value Charge, charging voltage battery in your vehicle: may not begin upon plugging in. The • When the top right-hand side quadrant vehicle may delay charging to take is pulsing, the charge is between 0-25...

  • Page 163: High Voltage Battery Cut-Off Switch

    High Voltage Battery Disconnecting the Charging 3. If your vehicle is not powered after this Coupler sequence, repeat steps 1 and 2 up to two more times. Note: Do not pull the wall plug from the For vehicles equipped with a push button wall while the vehicle is charging.

  • Page 164: Transmission

    Transmission Park (P) AUTOMATIC TRANSMISSION This position locks the transmission and WARNINGS prevents the front wheels from turning. Come to a complete stop before putting Always set the parking brake fully your vehicle into and out of park (P). and make sure the gearshift is latched in park (P).

  • Page 165: Brake-Shift Interlock

    Transmission WARNINGS When doing this procedure, you will be taking your vehicle out of park which means your vehicle can roll freely. To avoid unwanted vehicle movement, always fully set the parking brake prior to doing this procedure. Use wheel chocks if appropriate. If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be...
  • Page 166 Transmission Note: Do not rock your vehicle for more than a minute or damage to the transmission and tires may occur, or the engine may overheat. If your vehicle gets stuck in mud or snow, it may be rocked out by shifting between forward and reverse gears, stopping between shifts in a steady pattern.

  • Page 167: Brakes

    Brakes Anti-lock Brake System GENERAL INFORMATION This system helps you maintain steering Note: Occasional brake noise is normal. If control during emergency stops by keeping a metal-to-metal, continuous grinding or the brakes from locking. continuous squeal sound is present, the This lamp momentarily brake linings may be worn-out.

  • Page 168: Hints On Driving With Anti-Lock Brakes

    Brakes standard friction braking. When the battery Press the foot brake pedal firmly. is almost fully charged, the amount of 2. Pull the parking brake lever up to its regenerative braking is limited to avoid fullest extent. overcharging, and the requested Note: If you park your vehicle on a hill and deceleration is produced by standard facing uphill, shift the gearshift lever to park...

  • Page 169: Switching The System On And Off

    Brakes Switching the System On and Off When the system is active, your vehicle will remain stationary on the slope for two to You can switch this feature on or off if your three seconds after you release the brake vehicle is equipped with a manual pedal.

  • Page 170: Traction Control

    Traction Control Using the Information Display PRINCIPLE OF OPERATION Controls The traction control system helps avoid You can switch this feature off or on in the drive wheel spin and loss of traction. information display. See General If your vehicle begins to slide, the system Information (page 93).

  • Page 171: Stability Control

    Stability Control If a driving condition activates either the PRINCIPLE OF OPERATION stability control or the traction control system you may experience the following WARNINGS conditions: Vehicle modifications involving • The stability and traction control light braking system, aftermarket roof flashes.

  • Page 172: Using Stability Control

    Stability Control E72903 Vehicle without stability control skidding off its intended route. Vehicle with stability control maintaining control on a slippery surface. USING STABILITY CONTROL The system automatically turns on each time you switch the ignition on. You cannot switch the stability control system off, but when you shift into reverse (R), the system deactivates.

  • Page 173: Parking Aids

    Parking Aids Note: The sensing system cannot be turned PRINCIPLE OF OPERATION off when a MyKey is present. See Principle of Operation (page 51). WARNINGS Note: If you attach certain add-on devices To help avoid personal injury, please such as a trailer or bike rack, the rear sensing read and understand the limitations system may detect that add-on device and of the system as contained in this...

  • Page 174: Front Parking Aid

    Parking Aids E187330 Coverage area of up to 28 in (70 cm) from the front bumper. There is decreased E130178 coverage area at the outer corners. Coverage area of up to 6 ft (1.8 m) from The system sounds an audible warning the rear bumper.

  • Page 175: Active Park Assist

    Parking Aids The system should not be used if: ACTIVE PARK ASSIST (If Equipped) • a foreign object (i.e. bike rack or trailer) is attached to the front or rear of the WARNING vehicle or at another location close to This system is designed to be a the sensors.
  • Page 176 Parking Aids E130107 Note: If driven above approximately 22 mph When a suitable space is found, the touch (35 km/h), the touch screen shows a screen displays a message and a chime message to alert you to reduce vehicle sounds. Slow down and stop at speed.

  • Page 177: Deactivating The Park Assist Feature

    Parking Aids When you think the vehicle is properly parking aid, bring the vehicle to a complete parked, or you hear a solid tone from the stop. E130109 • driving above 6 mph (10 km/h) during When automatic steering is finished, the automatic steering.
  • Page 178 Parking Aids The system does not offer a particular space The sensors may be covered (for example snow, ice or dirt buildup). Covered sensors can affect the system's functionality. There is not enough space for the parking maneuver on the opposite side of the parking space.

  • Page 179: Rear View Camera

    Parking Aids REAR VIEW CAMERA (If Equipped) WARNINGS The rear view camera system is a reverse aid supplement device that still requires the driver to use it in conjunction with the interior and exterior mirrors for maximum coverage. Objects that are close to either corner of the bumper or under the bumper, might not be seen on the E162528...

  • Page 180: C-Max (Ccg) Canada/United States Of America, Enusa, First Printing

    Parking Aids Note: When towing, the camera only sees what is being towed behind your vehicle. This might not provide adequate coverage as it usually provides in normal operation and some objects might not be seen. In some vehicles, the guidelines may disappear once the trailer tow connector is engaged.

  • Page 181: C-Max (Ccg) Canada/United States Of America, Enusa, First Printing

    Parking Aids The fixed and active guidelines fade in and This allows you to get a closer view of an out depending on the steering wheel object behind your vehicle. The zoomed position. The active guidelines are not image keeps the bumper in the image to shown when the steering wheel position provide a reference.

  • Page 182: Cruise Control

    Cruise Control Switching Cruise Control On PRINCIPLE OF OPERATION Press and release ON. Cruise control lets you maintain a set The indicator appears in the speed without keeping your foot on the instrument cluster. accelerator pedal. You can use cruise control when your vehicle speed is greater E71340 Note: Using cruise control with ECO Cruise...

  • Page 183: Switching Cruise Control Off

    Cruise Control Changing the Set Speed • Press and release SET+ or SET-. When you select km/h as the display measurement in the information display the set speed changes in approximately 2 km/h increments. When you select mph as the display measurement in the information display the set speed changes in approximately 1 mph increments.

  • Page 184: Driving Aids

    Driving Aids Steering Tips STEERING If the steering wanders or pulls, check for: Electric Power Steering • Correct tire pressures. WARNINGS • Uneven tire wear. The electric power steering system • Loose or worn suspension has diagnostic checks that components. continuously monitor the system.

  • Page 185: Load Carrying

    Load Carrying REAR UNDER FLOOR STORAGE E164183 Insert the ends of the cargo shade into the mounting features located behind the rear seat on the rear trim panels to install the E162198 cargo shade. The under floor storage compartments are To operate the cargo shade: located behind the front seats.

  • Page 186: Load Limit

    Load Carrying the following terms for LOAD LIMIT determining your vehicle’s weight Vehicle Loading - with and ratings, with or without a trailer, without a Trailer from the vehicle’s Tire Label or Safety Compliance Certification This section will guide you in the Label: proper loading of your vehicle, Base Curb Weight - is the weight...
  • Page 187 Load Carrying Example only: WARNING The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space E210944...

  • Page 188: Towing

    Load Carrying Cargo Weight - includes all Certification Label. The label shall weight added to the Base Curb be affixed to either the door hinge Weight, including cargo and pillar, door-latch post, or the door optional equipment. When towing, edge that meets the door-latch trailer tongue load or king pin post, next to the driver's seating weight is also part of cargo weight.
  • Page 189 Load Carrying Example only: E198828 WARNING Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury. E143819 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 190: Towing

    Load Carrying GCW (Gross Combined Weight) Tongue Load or Fifth Wheel - is the Gross Vehicle Weight plus King Pin Weight - refers to the the weight of the fully loaded amount of the weight that a trailer trailer. pushes down on a trailer hitch. GCWR (Gross Combined Examples: For a 5000 pound Weight Rating) - is the maximum...

  • Page 191: Towing

    Load Carrying 1. Locate the statement "The *Suppose your vehicle has a combined weight of occupants 1400-pound (635-kilogram) cargo and cargo should never exceed and luggage capacity. You decide XXX kg or XXX lb." on your to go golfing. Is there enough load vehicle’s placard.
  • Page 192 Load Carrying be: 635 kilograms - (2 x 99 kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms. You will need to reduce the load weight by at least 240 pounds (104 kilograms). If you remove three 100-pound (45-kilogram) cement bags, then the load calculation would be: 1400 - (2 x...

  • Page 193: Towing

    Towing We recommend the use of a wheel lift and TOWING A TRAILER dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford WARNING Motor Company has not approved a slingbelt towing procedure. Vehicle Your vehicle is not approved damage may occur if towed incorrectly, or for trailer towing.

  • Page 194: Recreational Towing

    Towing • Maximum speed is 35 mph (56 km/h). Vehicles with Ignition Key • Maximum distance is 50 miles (80 Start the vehicle by pressing the brake kilometers). pedal, and then turning the ignition key until the vehicle starts. Recreational Towing 2.

  • Page 195: Driving Hints

    Driving Hints • Switch off the air conditioning if you do BREAKING-IN not need it. When you have the air conditioning on, keep it at the lowest You need to break in new tires for blower and highest temperature approximately 300 miles (480 setting necessary to be comfortable.

  • Page 196: Driving Through Water

    Driving Hints • Perform all regularly scheduled DRIVING THROUGH WATER maintenance. See Scheduled Maintenance (page 348). WARNING • Use the coach and brake coach display Do not drive through flowing or deep to get feedback on your economical water as you may lose control of your drive style.

  • Page 197: Floor Mats

    Driving Hints FLOOR MATS WARNINGS Always make sure that objects cannot fall into the driver foot well WARNINGS while the vehicle is moving. Objects Always use floor mats that are that are loose can become trapped under designed to fit the foot well of your the pedals causing a loss of vehicle control.

  • Page 198: Roadside Emergencies

    Towing — independent service contractors, if not prohibited by state, To fully assist you should you have a local or municipal law, shall tow Ford vehicle concern, Ford Motor Company of eligible vehicles to an authorized dealer Canada, Limited offers a complimentary within 35 mi (56 km) of the roadside assistance program.

  • Page 199: Hazard Warning Flashers

    Canadian customers who require roadside repair fuel leaks after a collision may assistance, call 1-800-665-2006. increase the risk of fire and serious injury. Ford Motor Company recommends Vehicles Sold in Canada: Using that the fuel system be inspected by an Roadside Assistance authorized dealer after any collision.

  • Page 200: Jump Starting The Vehicle

    Roadside Emergencies Note: When you try to restart your vehicle 3. Turn the heater fan on in both vehicles after a fuel shutoff, the vehicle makes sure to protect from any electrical surges. that the electrical system is safe to restart. Turn all other accessories off.

  • Page 201: Jump Starting

    Roadside Emergencies WARNING Never connect the negative end of the cable to the negative (-) terminal of the discharged battery. A spark may cause an explosion of the gases that surround the battery. Always use the negative prong as a grounding point. Make sure that the cables are clear of fan blades, belts, the moving parts of both engines, or any fuel delivery system parts.

  • Page 202: Collision, Damage Or Fire Event

    Roadside Emergencies COLLISION, DAMAGE OR FIRE EVENT Guidance for Ford Motor Company Electric and Hybrid-Electric Vehicles Equipped With High Voltage Batteries (Vehicle Owner/Operator/General Public) Electric and Hybrid-Electric Vehicle Considerations In the event of damage or fire involving an electric vehicle (EV) or hybrid-electric vehicle (HEV): •...
  • Page 203 • Avoid contact with leaking fluids and • For vehicles in Canada, notify Ford gases, and remain out of the way of Motor Company 1-800-565-3673 oncoming traffic until emergency (then follow the prompts on the voice responders arrive.

  • Page 204: Post-Crash Alert System

    Roadside Emergencies POST-CRASH ALERT SYSTEM The system flashes the direction indicators and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the safety belt pretensioners. The horn and indicators will turn off when: •...

  • Page 205: Customer Assistance

    Mailing address perform a repair after taking your vehicle to the authorized dealer. Repairs will be Customer Relationship Centre made using Ford or Motorcraft® parts, or Ford Motor Company of Canada, Limited remanufactured or other parts that are P.O. Box 2000 authorized by Ford.

  • Page 206: In California (U.s. Only)

    In some states within the United States, conform the vehicle to its applicable you must directly notify Ford in writing express warranties if, within the first 18 before pursuing remedies under your months of ownership of a new vehicle or...

  • Page 207: The Better Business Bureau (Bbb) Auto Line Program (U.s. Only)

    BBB AUTO LINE During mediation, a representative of the 3033 Wilson Boulevard, Suite 600 BBB will contact both you and Ford Motor Arlington, Virginia 22201 Company to explore options for settlement of the claim. If an agreement is not reached...

  • Page 208: Utilizing The Mediation/Arbitration Program (Canada Only)

    Before exporting your vehicle to a foreign Canadian dealers. In those cases where country, contact the appropriate foreign you continue to feel that the efforts by Ford embassy or consulate. These officials can of Canada and the authorized dealer to...

  • Page 209: Ordering Additional Owner's Literature

    U.S. Virgin Islands, please feel free to call identification number (VIN) and new our Toll-Free Number: (800) 841-FORD address with Ford Motor Company Export (3673). Operations & Global Growth Initiatives by emailing expcac@ford.com. If your vehicle must be serviced while you...

  • Page 210: Reporting Safety Defects (U.s. Only)

    However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 211 Customer Assistance Transport Canada Contact Information Website www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations- index-76.htm (English) Website www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes- index-76.htm (French) Phone 1–800–333–0510 Ford of Canada Contact Information Website www.ford.ca Phone 1–800–565-3673 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 212: Fuses

    Fuses FUSE SPECIFICATION CHART WARNINGS To reduce risk of electrical shock, Pre-Fuse Box always replace the cover to the power distribution box before Your vehicle has a pre-fuse box attached reconnecting the battery or refilling fluid to the power distribution box. There is a reservoirs.
  • Page 213 Fuses Fuse or relay number Fuse amp rating Protected components 50A Midi Cooling fan module. 50A Midi Electric water pump. 50A Midi Body control module supply 1. 50A Midi Body control module supply 2. — Not used. — Not used. 40A** Anti-lock brake system pump.
  • Page 214 Fuses Fuse or relay number Fuse amp rating Protected components 10A* Motor electronic cooling pump. Electronic power assist steering module Mass air flow sensor. 15A* Powertrain control module. 10A* Electronic air conditioning compressor. Positive temperature coefficient heater. 10A* Engine control module. Powertrain control module.

  • Page 215: Passenger Compartment Fuse Panel

    Fuses Fuse or relay number Fuse amp rating Protected components Mini relay Heater blower. Mini relay Engine control relay. *Mini fuses **Cartridge fuses Passenger Compartment Fuse Panel The fuse panel is located on the right-hand side below the glove box. You may need to remove a trim panel to access it.
  • Page 216 Fuses Fuse or relay number Fuse amp rating Protected components Fuel pump supply. — Not used. Not used (spare). Passive anti-theft system. Interior light. Driver door switch pack. Glove box illumination. Overhead console switch bank. Cigar lighter. Second row power point. Autowiper module.

  • Page 217: Luggage Compartment Fuse Panel

    Fuses Fuse or relay number Fuse amp rating Protected components Washer pump. Ignition switch, Start button. Radio. Hazard light switch. Not used (spare). Power sun shade. Remote receiver antenna. Washer pump ground. Central locking ground. Drive door unlock ground. 7.5A Electronic 15 feed.
  • Page 218 Fuses E129927 Fuse or relay number Fuse amp rating Protected components Hands-free liftgate entry module. Keyless vehicle module. Keyless vehicle door handles. Door control unit front left. Door control unit front right. Door control unit rear left. Door control unit rear right. —...
  • Page 219 Fuses Fuse or relay number Fuse amp rating Protected components Charger fan (C-MAX Energi). — Not used. Smart datalink connector. Active noise cancellation. — Not used. DC/AC power converter. Power liftgate. AC/DC charger (C-MAX Energi). Luggage compartment outlet. — Not used. —...

  • Page 220: Changing A Fuse

    Fuses Fuse or relay number Fuse amp rating Protected components Fuel system. Power relay Rear 15 relay. Mini relay Heated rear window. Micro relay Fuel door (C-MAX Energi). — Not used. — Not used. Micro relay Rear wiper. CHANGING A FUSE Fuses WARNING You must replace a failed fuse with...

  • Page 221: Maintenance

    Maintenance Working with the Engine On GENERAL INFORMATION WARNING Have your vehicle serviced regularly to help maintain its roadworthiness and resale To reduce the risk of vehicle damage value. There is a large network of and/or personal burn injuries, do not authorized dealers that are there to help start your engine with the air cleaner you with their professional servicing...

  • Page 222: Under Hood Overview - Hybrid Electric Vehicle (Hev)

    Maintenance 2. Lower the hood and allow it to drop under its own weight for the last 8-12 in (20-30 cm). Note: Make sure that the hood is correctly closed. UNDER HOOD OVERVIEW - HYBRID ELECTRIC VEHICLE (HEV) WARNING The inverter system controller contains various high-voltage components that can cause serious E87786...
  • Page 223 Maintenance E162485 Engine coolant reservoir cap. See Engine Coolant Check (page 223). Engine oil filler cap. See Engine Oil Check (page 222). Engine oil dipstick. See Engine Oil Dipstick (page 222). Engine air filter cover. See Changing the Engine Air Filter (page 238). Inverter system controller.

  • Page 224: Under Hood Overview - Plug-In Hybrid Electric Vehicle (Phev)

    Maintenance Note: Do not attempt to service any of the UNDER HOOD OVERVIEW - high-voltage components or wiring. For PLUG-IN HYBRID ELECTRIC easier identification, the high-voltage wiring VEHICLE (PHEV) insulation is color coated orange. WARNING The inverter system controller contains various high-voltage components that can cause serious bodily harm or death.

  • Page 225: Engine Oil Dipstick

    Remove the filler cap. 3. Remove the dipstick and wipe it with 2. Add engine oil that meets the Ford a clean, lint-free cloth. Replace the specifications. See Capacities and dipstick and remove it again to check Specifications (page 276).

  • Page 226: Engine Coolant Check

    Maintenance Low Engine Use Engine Coolant and Inverter (If Equipped) System Controller Coolant The low engine use mode is equipped on Your vehicle has two separate cooling Energi models only. The low engine use systems. One is for cooling the engine and mode keeps the engine oil quality in good one is for cooling the inverter system condition when you drive your vehicle with...

  • Page 227: Adding Coolant

    Maintenance (page 348). Note: It is very important to use coolant Note: Make sure that the level is between meeting the Ford specification in order to the MIN and MAX marks on the inverter avoid plugging the small coolant system controller coolant reservoir.
  • Page 228 These can be harmful Recycled Engine Coolant and compromise the corrosion protection of the engine coolant. Ford Motor Company does not recommend the use of recycled engine coolant since a Adding Engine Coolant Ford-approved recycling process is not yet available.
  • Page 229 Vehicles driven year-round in non-extreme When Fail-Safe Mode Is Activated climates should use coolant meeting the WARNINGS Ford specification for optimum cooling system and engine protection. Fail-safe mode is for use during emergencies only. Operate your What You Should Know About Fail-...

  • Page 230: Automatic Transmission Fluid Check

    Only use a washer fluid that meets • If you notice signs of fluid leakage. Ford specifications. See Capacities and Do not use supplemental transmission Specifications (page 276). fluid additives, treatments or cleaning State or local regulations on volatile agents.

  • Page 231: Changing The 12V Battery

    Maintenance When a low voltage battery replacement CHANGING THE 12V BATTERY is necessary, see an authorized dealer to replace the low voltage battery with a Ford WARNINGS recommended replacement low voltage Batteries normally produce explosive battery that matches the electrical gases which can cause personal requirements of the vehicle.

  • Page 232: Checking The Wiper Blades

    Maintenance presets, are also maintained in memory by CHECKING THE WIPER power from the low voltage battery. When BLADES a technician disconnects and connects the low voltage battery, these settings are erased. Complete the following procedure in order to restore the settings: With the vehicle at a complete stop, set the parking brake.
  • Page 233 Maintenance Note: Make sure the windshield is clean before using new wiper blades. E129986 3. Press and hold the wiper lever in E129990 position A within three seconds. Lift the wiper arm and then press the wiper blade locking buttons together. 2.

  • Page 234: Adjusting The Headlamps

    Maintenance E142592 8 feet (2.4 meters) Center height of lamp to ground E130060 25 feet (7.6 meters) 2. Slightly rotate the wiper blade. Horizontal reference line 3. Disengage the wiper blade from the wiper arm. Park the vehicle directly in front of a wall or screen on a level surface, 4.

  • Page 235: Removing A Headlamp

    Maintenance REMOVING A HEADLAMP E142465 4. On the wall or screen you will observe a flat zone of high intensity light E142468 located at the top of the right hand Switch all of the lamps and the ignition portion of the beam pattern. If the top off.
  • Page 236 Maintenance Locating the headlamp bulbs: E162551 E162549 Remove the headlamp assembly. 2. Remove service cap. Direction indicator lamp. 3. Disconnect the electrical connector. Low beam headlamp. 4. Remove bulb from the headlamp High beam headlamp. assembly by turning it counterclockwise, then pull it straight Replacing the High Beam Headlamp out.
  • Page 237 Maintenance Replacing Fog, Park and Direction Indicator Bulbs E162553 Note: You cannot separate the fog lamp bulb from the bulb holder. Remove the fog lamp cover. 2. Remove the 2 screws. 3. Remove the lamp. E162554 4. Disconnect the electrical connector. 5.
  • Page 238 Maintenance Replacing Reverse Lamp and Tail Make sure the headlamp control is in Lamp Bulbs the off position. 2. Open the liftgate. 3. Remove the trim panel cover. E162558 Make sure the lighting control is in the E162556 off position. 4.

  • Page 239: Replacing License Plate Lamp Bulb

    Maintenance Replacing the Center High Mounted Brake Lamp Bulbs E162560 6. Disconnect the electrical connector. Remove the bulb holder. E162562 8. Gently press the bulb into the bulb Open the liftgate. holder, turn the bulb counterclockwise, 2. Detach the clips above the inboard side and remove the bulb.

  • Page 240: Bulb Specification Chart

    Maintenance 6. Remove the bulb holder. Remove the bulb. BULB SPECIFICATION CHART Replacement bulbs are specified in the chart below. Headlamp bulbs must be marked with an authorized “D.O.T.” for North America to ensure lamp performance, light brightness and pattern and safe visibility.

  • Page 241: Changing The Engine Air Filter

    Therefore we recommend that the air filter be serviced at a Ford dealer. Air Cleaner Assembly Components E162533 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 242 Maintenance Air cleaner assembly. Air cleaner cover. Air cleaner outlet tube. Positive crankcase ventilation (PCV) tube. Air cleaner intake tube. 4. Remove the bolts from each side of the Removing the Engine Air Filter air cleaner assembly (A) as shown with Element arrows.
  • Page 243 Maintenance Installing the Engine Air Filter Element Note: Clean the inside of the air cleaner assembly before installing a new air filter element. E162540 4. Install and tighten the bolts to each side of the air cleaner assembly (A) as shown with arrows.

  • Page 244: Vehicle Care

    Vehicle Care GENERAL INFORMATION CLEANING PRODUCTS Your Ford or Lincoln authorized dealer has For best results, use the following products many quality products available to clean or products of equivalent quality: your vehicle and protect its finishes. Materials Name Specification...

  • Page 245: Waxing

    Vehicle Care • Immediately remove fuel spillages, bird • Do not use water pressure higher than droppings, insect deposits and road tar. 2,000 psi (14,000 kPa). These may cause damage to your • Do not use water hotter than 179°F vehicle’s paintwork or trim over time.

  • Page 246: Cleaning The Engine

    Vehicle Care • Do not allow wax to come in contact • Never wash or rinse any ignition coil, with any non-body (low-gloss black) spark plug wire or spark plug well, or colored trim. The wax will discolor or the area in and around these locations. stain the parts over time.

  • Page 247: Cleaning The Interior

    Vehicle Care CLEANING THE INTERIOR CLEANING THE INSTRUMENT PANEL AND INSTRUMENT WARNINGS CLUSTER LENS Do not use cleaning solvents, bleach or dye on the vehicle’s safety belts, WARNING as these actions may weaken the Do not use chemical solvents or belt webbing.

  • Page 248: Cleaning Leather Seats

    Vehicle Care Wipe up spilled liquid using a clean, You should: soft cloth as quickly as possible. • Remove dust and loose dirt with a vacuum cleaner. 2. Use Motorcraft Premium Leather and Vinyl Cleaner or a commercially • Clean and treat spills and stains as available leather cleaning product for soon as possible.

  • Page 249: Vehicle Storage

    Vehicle Care General Note: Industrial-strength or heavy-duty cleaners in combination with brush agitation • Store all vehicles in a dry, ventilated to remove brake dust and dirt, could wear place. away the clear coat finish over a period time. • Protect from sunlight, if possible.

  • Page 250: Fuel System

    Vehicle Care • With your foot on the brake, shift We recommend the following options for through all the gears while the engine your plug-in vehicle: is running. • Leave your vehicle plugged in. The 12V • We recommend that you change the battery maintains power if left plugged engine oil before you use your vehicle in.
  • Page 251 Vehicle Care • Check under the hood for any foreign material that may have collected during storage such as mice or squirrel nests. • Check the exhaust for any foreign material that may have collected during storage. • Check tire pressures and set tire inflation per the Tire Label.

  • Page 252: Wheels And Tires

    TIRE SEALANT AND INFLATOR Note: The temporary mobility kit contains enough sealant compound in the canister for one tire repair only. See an authorized Ford dealer for replacement sealant canisters. The kit is located under the front-row passenger seat. Loosen the Velcro strap to access the kit.

  • Page 253: Tips For Use Of The Kit

    Note: Do not drive further than 120 mi temperature is between -22°F (-30°C) (200 km). Drive only to the closest and 158°F (70°C). authorized Ford dealer or tire repair shop to • Only use the sealing compound before have your tire inspected.
  • Page 254 Wheels and Tires * When inflation only is required Sealant compound contains latex. Use for a tire or other objects, the appropriate precautions to avoid any selector must be in the Air allergic reactions. E175978 position. Do not remove any foreign object that has pierced the tire.
  • Page 255 Wheels and Tires 5. Remove the warning sticker found on gauge reading will indicate the tire the canister and place it on the top of inflation pressure after about 30 the instrument panel or the center of seconds of operation. You should the dash.
  • Page 256 20 psi (1.4 bar), continue Obtain and replace the sealing compound to the next step. and spare parts at an authorized Ford The power plug may get hot after use Motor Company dealership or tire dealer. and should be handled carefully You can dispose empty sealant bottles at while unplugging.
  • Page 257 Wheels and Tires Removal of the Sealant Canister from the Kit E175987 4. Rotate the sealant canister up 90 degrees and pull away from E175984 casing/housing to remove. Unwrap the dual purpose hose (black tube) from the compressor housing. Installation of the Sealant Canister to the Kit With the canister held perpendicular to the housing, insert the canister...

  • Page 258: Tire Care

    Note: If you experience any difficulties Tire Quality Grades apply to new when you remove or install the sealant pneumatic passenger car tires. canister, contact your authorized Ford dealer They do not apply to deep tread, for assistance. winter-type snow tires,...
  • Page 259 Transportation Tire quality to lowest are AA, A, B, and C. The grades: The U.S. Department of grades represent the tire’s ability Transportation requires Ford to stop on wet pavement as Motor Company to give you the measured under controlled...
  • Page 260 Wheels and Tires Federal Motor Vehicle Safety *kPa: Kilopascal, a metric unit of Standard No. 139. Grades B and A air pressure. represent higher levels of *PSI: Pounds per square inch, a performance on the laboratory standard unit of air pressure. test wheel than the minimum required by law.
  • Page 261 Wheels and Tires Information Contained on the A. P: Indicates a tire, designated Tire Sidewall by the Tire and Rim Association, that may be used for service on Both United States and Canada cars, sport utility vehicles, Federal regulations require tire minivans and light trucks.
  • Page 262 Wheels and Tires G. H: Indicates the tire's speed Letter Speed rating rating. The speed rating denotes rating the speed at which a tire is 168 mph (270 km/h) designed to be driven for extended periods of time under a standard 186 mph (299 km/h) condition of load and inflation Note: For tires with a maximum...
  • Page 263 Wheels and Tires J. Tire Ply Composition and *Traction: The traction grades, Material Used: Indicates the from highest to lowest are AA, A, number of plies or the number of B, and C. The grades represent the layers of rubber-coated fabric in tire's ability to stop on wet the tire tread and sidewall.
  • Page 264 Wheels and Tires The tire suppliers may have C. Maximum Load Dual lb (kg) additional markings, notes or at psi (kPa) cold: Indicates the warnings such as standard load maximum load and tire pressure or radial tubeless. when the tire is used as a dual, defined as four tires on the rear Additional Information axle (a total of six or more tires on...
  • Page 265 (including spare, if from sidewall edge to sidewall equipped). Inflate all tires to the edge. In general, the larger the inflation pressure recommended number, the wider the tire. by Ford Motor Company. C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 266 Ford post, next to the driver's seating recommends the use of a digital position), or Tire Label which is...
  • Page 267 Wheels and Tires When weather temperature 3. Add enough air to reach the changes occur, tire inflation recommended air pressure. pressures also change. A 10°F Note: If you overfill the tire, release (6°C) temperature drop can air by pressing on the metal stem cause a corresponding drop of in the center of the valve.
  • Page 268 Wheels and Tires Inspecting Your Tires and Tire Wear Wheel Valve Stems Periodically inspect the tire treads for uneven or excessive wear and remove objects such as stones, nails or glass that may be wedged in the tread grooves. Check the tire and valve stems for holes, cracks, or cuts that may permit air leakage and repair or replace the...
  • Page 269 LT-metric or all-season versus standardized information on the all-terrain) as those originally sidewall of all tires. This provided by Ford. The information identifies and recommended tire and wheel size C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 270 Use of any tire or wheel 2. Lubricate the tire bead and not recommended by Ford can wheel bead seat area again. affect the safety and performance of your vehicle, which could result 3.
  • Page 271 *Avoid potholes and objects on the road The use of wheels or tires not recommended by Ford Motor *Do not run over curbs or hit the Company may affect the tire against a curb when parking...
  • Page 272 Wheels and Tires Tire and Wheel Alignment Note: Your vehicle may be equipped with a dissimilar spare A bad jolt from hitting a curb or wheel and tire assembly. A pothole can cause the front end dissimilar spare wheel and tire of your vehicle to become assembly is defined as a spare misaligned or cause damage to...

  • Page 273: Using Snow Chains

    (If load index, speed rating as those your vehicle has tires of a different size originally provided by Ford. Use of than the size indicated on the vehicle any tire or wheel not recommended by...
  • Page 274 Wheels and Tires Changing Tires With a Tire Please note that the TPMS is not a Pressure Monitoring System substitute for proper tire maintenance, and it is the driver’s responsibility to maintain correct tire pressure, even if under-inflation has not reached the level to trigger illumination of the TPMS low tire pressure telltale.
  • Page 275 Wheels and Tires When Your Temporary Spare Tire is When You Believe Your System is Not Installed Operating Properly When one of your road tires needs to be The main function of the tire pressure replaced with the temporary spare, the monitoring system is to warn you when system will continue to identify an issue to your tires need air.
  • Page 276 Wheels and Tires Low tire pressure Possible cause Customer action required warning light Solid warning light Tire(s) under-inflated Make sure tires are at the proper pres- sure. See Inflating your tires in this chapter. After inflating your tires to the manufacturer’s recommended pressure as shown on the Tire Label (located on the edge of driver’s door or the B-Pillar),...

  • Page 277: Technical Specifications

    Ib-ft (Nm) M12 x 1.5 100 (135) Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any wheel disturbance (such as tire rotation, changing a flat tire, wheel removal).
  • Page 278 Wheels and Tires E75442 Tighten lug nuts in the order shown. E145950 Wheel pilot bore Inspect the wheel pilot bore and mounting surface prior to installation. Remove any visible corrosion or loose particles. C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 279: Capacities And Specifications

    Capacities and Specifications ENGINE SPECIFICATIONS Engine 2.0L ATK iVCT Engine Cubic inches Required fuel Minimum 87 octane Firing order 1-3-4-2 Ignition system Coil on plug (COP) Compression ratio 12.3:1 Spark plug gap 0.051 in. ± 0.002 in. (1.3 mm ± 0.05 mm) C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 280: Motorcraft Parts

    Rear wiper blade WW-12 We recommend Motorcraft replacement parts available at your Ford dealer or at fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor Company’s specifications and are engineered for your vehicle. Use of other parts may impact vehicle performance, emissions and durability.

  • Page 281: Vehicle Identification Number

    Capacities and Specifications VEHICLE IDENTIFICATION NUMBER The vehicle identification number is located on the left-hand side of the instrument panel. E142477 World manufacturer identifier Brake system, Gross Vehicle Weight Rating, Restraint Devices and their locations Make, vehicle line, series, body type Engine type Check digit...

  • Page 282: Vehicle Certification Label

    Capacities and Specifications VEHICLE CERTIFICATION TRANSMISSION CODE LABEL DESIGNATION E167469 The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be E142806 affixed to a vehicle and prescribe where The transmission code is on the Safety the Safety Compliance Certification Label Compliance Certification Label.

  • Page 283: Capacities And Specifications

    Capacities and Specifications Capacities WARNING The air conditioning refrigerant system contains refrigerant under high pressure. Opening the air conditioning refrigerant system can cause personal injury. Have the air conditioning refrigerant system serviced only by qualified personnel. Item Capacity Engine oil 4.5 qt (4.3 L) Engine coolant 8.2 qt (7.8 L)
  • Page 284 Capacities and Specifications Name Specification CVC-3DIL-B Brake fluid: WSS-M6C65-A2 Motorcraft DOT 4 Low Viscosity (LV) High Performance Motor Vehicle Brake Fluid PM-20 Automatic transmission fluid (U.S.): WSS-M2C938-A Motorcraft MERCON LV Automatic Transmission Fluid MERCON LV XT-10-QLVC Automatic transmission fluid (Canada): WSS-M2C938-A Motorcraft MERCON LV Automatic Transmission Fluid MERCON LV...
  • Page 285 Capacities and Specifications If you use oil and fluids that do not meet Note: Ford recommends using DOT 4 Low the defined specification and viscosity Viscosity (LV) High Performance Brake Fluid grade, this may lead to: or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended •...

  • Page 286: Audio System

    Audio systems capable of recognizing and compact discs may not function correctly playing MP3 and WMA individual tracks when used in Ford CD players. and folder structures work as follows: • There are two different modes for MP3...

  • Page 287: Audio Unit - Vehicles With: Am/Fm/Cd/Sync

    Audio System • MP3 and WMA folder mode represents AUDIO UNIT - VEHICLES WITH: a folder structure consisting of one AM/FM/CD/SYNC level of folders. The CD player numbers all MP3 and WMA tracks on the disc WARNING (noted by the MP3 or WMA file extension) and all folders containing Driving while distracted can result in MP3 and WMA files, from F001 (folder)
  • Page 288 Audio System E162867 Eject: Press to eject a CD. Cursor arrows: Press to scroll through the menu choices. OK: Press to confirm menu selections. INFO: Press to access more information depending upon the source selected. TUNE: In radio mode, press to manually search through the radio frequency band.

  • Page 289: Audio Unit - Vehicles With: Premium Am/Fm/Cd

    Audio System Seek, Fast Forward and Reverse: In radio mode, select a frequency band and press this button. The system stops at the first station it finds in that direction. In CD mode, press to select the previous or next track. Press and hold to move quickly forward through the current track.
  • Page 290 Audio System E143843 TUNE: In radio mode, press to manually search through the radio frequency band. In SIRIUS mode, press to find the previous or next available satellite radio station. VOL and Power: Press to switch the system on and off. Turn to adjust the volume.

  • Page 291: Audio Unit - Vehicles With: Sony Am/Fm/Cd

    Audio System Note: The CD slot is directly above the AUDIO UNIT - VEHICLES WITH: touchscreen. SONY AM/FM/CD Note: The touchscreen system controls most of the audio features. See your SYNC WARNING information. Driving while distracted can result in loss of vehicle control, crash and injury.

  • Page 292: Menu Structure

    Audio System Seek, Fast Forward and Reverse: In radio mode, select a frequency band and press this button. The system stops at the first station it finds in that direction. In SIRIUS mode, press to select the next or previous satellite radio station.
  • Page 293 Audio System SIRIUS Scan Select for a brief sampling of all available channels. Show ESN Select to view your satellite radio electronic serial number (ESN). You will need this number when communicating with Sirius to activate, modify or track your account. Channel Guide Select to view available satellite radio channels.

  • Page 294: Digital Radio

    Audio System CD Settings Scan All Select to scan all disc selections. Scan Folder Select to scan all music in the current MP3 folder. CD Compression Select to bring soft and loud passages together for a more consistent listening level. Clock Settings Set Time Select to set the time.
  • Page 295 Audio System The multicast indicator appears in FM When HD Radio broadcasts are active, you mode (only) if the current station is can access the following functions: broadcasting multiple digital broadcasts. • Scan allows you to hear a brief The highlighted numbers signify available sampling of all available stations.
  • Page 296 Audio System In order to provide the best possible technology. Independent entities own and experience, use the contact form to report operate each station. These stations are any station issues found while listening to responsible for ensuring all audio streams a station broadcasting with HD Radio and data fields are accurate.

  • Page 297: Satellite Radio

    SIRIUS® broadcasts a variety of music, HD Radio logos are proprietary trademarks news, sports, weather, traffic and of iBiquity Digital Corp. Ford Motor entertainment satellite radio channels. For Company and iBiquity Digital Corp. are not more information and a complete list of...
  • Page 298 Audio System SIRIUS satellite radio is a For more information on extended subscription-based satellite radio service subscription terms (a service fee is that broadcasts a variety of music, sports, required), the online media player and a news, weather, traffic and entertainment complete list of SIRIUS satellite radio programming.

  • Page 299: Usb Port

    Audio System Message Condition Action Questions? Call Your satellite service is no Contact SIRIUS at 1-888- longer available. 539-7474 to resolve 1-888-539-7474 subscription issues. None found All the channels in the Use the channel guide to selected category are either turn off the Lock or Skip Check Channel Guide skipped or locked.

  • Page 300: Sync

    SYNC GENERAL INFORMATION E198355 • Text message. SYNC is an in-vehicle communications system that works with your • Use the advanced voice recognition Bluetooth-enabled cellular phone and system. portable media player. This allows you to: • Charge your USB device (if your device •...
  • Page 301 SYNC Monday-Saturday, 8:30am-9:00pm EST. When using SYNC: • Do not operate playing devices if the Sunday, 10:30am-7:30pm EST. power cords or cables are broken, split In the United States, call 1-800-392-3673. or damaged. Place cords and cables In Canada, call 1-800-565-3673. out of the way, so they do not interfere with the operation of pedals, seats, Times are subject to change due to...

  • Page 302: Using Voice Recognition

    Make sure the interior of your vehicle is vehicle's SYNC module. Ford Motor as quiet as possible. Wind noise from Company and Ford of Canada will not open windows and road vibrations may access the system data for any purpose...

  • Page 303: System Interaction And Feedback

    SYNC Voice command If you want the system to carry out the following Voice Settings | Voice Adjust the level of voice interaction and feedback. Preferences Help Hear a list of voice commands available in the current mode. You can say any of the voice commands that appear within open and close brackets that are separated by |.
  • Page 304 SYNC Confirmation prompts are short questions correct?". If turned off, the system simply the system asks when it is not sure of your makes a best guess as to what you request or when there are multiple possible requested and may ask you to confirm responses to your request.

  • Page 305: Using Sync With Your Phone

    SYNC Other features, such as text messaging USING SYNC WITH YOUR using Bluetooth and automatic phonebook PHONE download, are cell phone-dependent features. To check your cell phone's Hands-free calling is one of the main compatibility, see your cell phone's manual features of SYNC.

  • Page 306: Pairing Subsequent Cell Phones

    SYNC Pairing Subsequent Cell Phones Depending on your cell phone's capability and your market, the system may prompt Note: To scroll through the menus, press you with questions, such as setting the the up and down arrows on your audio current cell phone as the primary cell system.
  • Page 307 SYNC Voice Command You can also say any of the following: [Phone] Settings [Message] Notification Voice Command Call ___ [Phone] Settings [Message] Notification Call ___ at Home [Phone] Settings [Set] Phone Ringer Call ___ at Work [Phone] Settings [Set] Ringer 1 Call ___ in Office [Phone] Settings [Set] Ringer 2 Call ___ on Mobile...

  • Page 308: Making A Call

    SYNC Making a Call Press the voice button and when prompted say: Voice Command Action and Description Call ___ This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. Dial Use to enter a phone number digit by digit. When the system confirms the number say one of the following commands: Dial To confirm the number and initiate the call.
  • Page 309 SYNC Message Action and Description Press the phone button. 2. Access the desired contact through SYNC or use voice commands to place the second call. Once actively in the second call, press MENU. 3. Scroll to Join Calls, and press the OK button. Wait until the following message appears.
  • Page 310 SYNC Press the phone button to enter the Phone Menu, then scroll to: Message Action and Description PHONE REDIAL Press the OK button to redial the last number called. Press the OK button again to confirm. PHONE REDIAL Access any previously dialed, received or missed calls after you connect your Bluetooth-enabled cell phone to SYNC.
  • Page 311 SYNC Message Action and Description Repeat entering letters to narrow your search. When you are satisfied with your entry press the right arrow key on the bezel. SYNC will jump to the phonebook contact name that matches your entry. Press OK. In addition to the Phonebook entry name, the phone number label (Work, Cell, Home or Other) shows on the...

  • Page 312: Text Messaging

    SYNC Message Action and Description SYS SETTINGS Access Bluetooth Devices menu listings and advanced menu listings. EXIT MENU Press the OK button to exit the phone menu. This is a cell phone-dependent feature. This is a cell phone-dependent and speed-dependent feature. This is an optional feature and available in the United States only.
  • Page 313 6. Press the OK button again when the system asks if you would like to send the message. The system sends each text message with the following signature: This message was sent from my Ford. C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 314: Accessing Your Phone Settings

    SYNC Message Action and Description DOWNLOAD MSG Allows you to download your unread messages to SYNC. To download the messages, press the OK button to select. The display indicates the system is downloading your messages. When downloading is complete, SYNC returns you to the inbox.
  • Page 315 SYNC Message Action and Description Press the OK button then select one of the following and press the OK button again to confirm. MSG NTFY ON MSG NTFY OFF MODIFY Modify the contents of your phone book (such as add, delete, down- PHONEBOOK load).
  • Page 316 SYNC Press the Phone button to enter the Phone Menu, then scroll to: Message Action and Description SYS SETTINGS Press the OK button. BT DEVICES Press the OK button. Select one of the following: ADD DEVICE See Using SYNC With Your Phone (page 302). CONNECT BT Connect a previously paired Bluetooth-enabled phone.
  • Page 317 SYNC Advanced and set prompts, languages, defaults, perform a master reset, install an The Advanced menu allows you to access application and view system information. To access the advanced menu, press the phone button to enter the Phone Menu, the scroll to: Message Action and Description SYS SETTINGS...

  • Page 318: Sync Applications And Services

    SYNC Message Action and Description CONFIRM REBOOT? Press OK to select. You only need to press the OK button once. SYNC will be unre- sponsive for 2-4 minutes while it is rebooting. Wait 2-4 minutes before attempting to execute a SYNC command INSTALL APP Install applications you have downloaded.
  • Page 319 SYNC Note: Before setting this feature on, make If a crash deploys an airbag (excluding sure that you read the 911 Assist Privacy knee airbags and rear inflatable safety Notice later in this section for important belts [if equipped]) or activates the fuel information.
  • Page 320 SYNC • A connected Bluetooth-enabled phone 911 Assist May Not Work If must have adequate network coverage, • Your cellular phone or 911 Assist battery power and signal strength. hardware sustains damage in a crash. • The vehicle must have battery power •...
  • Page 321 Action and Description Vehicle Health (Report) The system will run a vehicle health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls, other field service actions and vehicle inspection items that still need servicing by an authorized dealer.
  • Page 322 Run Report Press the OK button for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls, other field service actions and vehicle inspection items that still need servicing by an authorized dealer.
  • Page 323 Maps www.SYNCMyRide.com. If you do not want used by this system may be inaccurate Ford or its service providers to collect your because of errors, changes in roads, traffic vehicle travel information or other conditions or driving conditions.
  • Page 324 SYNC Voice command Action and Description Services To return to the Services main menu. help Receive system help. You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (options | choices) appears you say either; options or choices.
  • Page 325 SYNC Receiving Turn-by-Turn Directions When connected to SYNC Services, press the voice button and when prompted say: Voice command Action and Description Directions To receive directions to a location. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle.

  • Page 326: Sync Applink

    SYNC Disconnecting from SYNC Services To disconnect from SYNC services, say: Voice command Action and Description Goodbye From the SYNC Services main menu, or press and hold the phone button on the steering wheel. SYNC Services quick tips SYNC Services quick tips Personalizing You can personalize your Services feature to provide quicker access to your most used or favorite information.
  • Page 327 SYNC To Access Using the Phone Menu For more information, please visit: Press the phone button to access the Website SYNC phone menu on-screen. You can then scroll to: www.SYNCMyRide.com Menu item To Access Using the Media Menu Mobile Apps Press OK to access a list Press the AUX button on the center of available applications.

  • Page 328: Using Sync With Your Media Player

    SYNC To Access Using Voice Commands Press the voice button and when prompted say: Voice command Action and description Mobile Apps Say the name of the application after the tone. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example, "Playlist Road Trip".

  • Page 329: What's Playing

    SYNC To Connect Using the System Menu USB Port (page 296). Press the AUX button, then the Menu Plug the device into the USB port. See button to enter the Media Menu. You can then scroll to: Message Action and Description SELECT SRC Press the OK button.

  • Page 330: Media Voice Commands

    SYNC Press the voice button and when prompted say: Voice command Action and Description Whats This? | Whats The system reads the metadata tags of the playing track, Playing? and if the metadata tags are populated, the system will tell you what track is playing.

  • Page 331: Media Menu Features

    SYNC Bluetooth Audio Command Guide Voice command Press the voice button and say: Search The system searches for a Track ___ specific artist/track/album Voice command | Search from the music indexed Song ___ through the USB port. Bluetooth Audio Refine This allows you to make You can then say any of the following: album ___...
  • Page 332 SYNC You can then scroll to: Message Action and Description PLAY MENU Play your music by artist, album, genre, playlists, tracks, similar music or to simply, play all. You can also choose to Explore USB to view the supported digital music files on your playing device.
  • Page 333 SYNC Message Action and Description APPLICATIONS Interact with SYNC-capable mobile applications on your smartphone. SYS SETTINGS Access available Bluetooth Device menu listings as well as Advanced menu listings. EXIT MENU Press OK to exit the media menu. The time required to complete this depends on the size of the media the system needs to index.
  • Page 334 SYNC Message Action and Description ARTISTS Sort all indexed media by artist. Once selected, the system lists and then plays all artists and tracks alphabetically. If there are fewer than 255 indexed artists, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically.

  • Page 335: System Settings

    SYNC Message Action and Description EXPLORE USB Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. Press the OK button. 2.
  • Page 336 SYNC Message Action and Description Press the OK button. When find SYNC appears in the display, press the OK button again. 2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the display.
  • Page 337 SYNC You can then scroll to: Message Action and Description SYS SETTINGS Press the OK button. ADVANCED Press the OK button. You can then select one of the following: PROMPTS Have SYNC guide you by asking questions, helpful hints or ask you for a specific action.

  • Page 338: Sync Troubleshooting

    SYNC Use the website at any time to check your SYNC TROUBLESHOOTING phone's compatibility, register your account and set preferences as well as Your SYNC system is easy to use. However, access a customer representative via an should questions arise, see the tables online chat (during certain hours).
  • Page 339 SYNC Phone issues Issue Possible cause(s) Possible solution(s) Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. I am having trouble This is a phone-dependent Go to the website to review connecting my phone to...
  • Page 340 SYNC USB and media issues Issue Possible cause(s) Possible solution(s) I am having trouble This may be a possible Try turning off the device, connecting my device. device malfunction. resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable.
  • Page 341 SYNC Vehicle Health Report and Services (Traffic, Directions and Information) issues Issue Possible cause(s) Possible solution(s) I received a text that I did You did not activate your This is a free feature, but you not activate Vehicle Health account on the website. must first register online to Report.
  • Page 342 SYNC Voice command issues Issue Possible cause(s) Possible solution(s) SYNC does not understand You may be using the wrong Review the phone voice what I am saying. voice commands. commands and the media You may be speaking too voice commands at the soon or at the wrong time.
  • Page 343 SYNC Voice command issues Issue Possible cause(s) Possible solution(s) The system may not be Make sure you are saying the reading the name the same contacts exactly as they are way you are saying it. listed. For example, if you Contacts in your phonebook save a contact as Joe may be very short and...
  • Page 344 AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. My phone is connected, my Sometime apps do not...
  • Page 345 SYNC AppLink issues Issue Possible cause(s) Possible solution(s) On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it.
  • Page 346 SYNC phone listed in SYNC's bluetooth ports apps can to find. If the app has a "Ford Mobile Apps Menu. use to connect. If you have SYNC" setting, disable that more AppLink apps on your...

  • Page 347: Accessories

    Web Address (Canada) system* . www.Accessories.Ford.ca • Car covers. • Charge cord storage bag* . Ford Motor Company will repair or replace • Keyless entry keypad. any properly authorized dealer-installed • Rear bumper protector. Ford Original Accessory found to be defective in factory-supplied materials or •...
  • Page 348 Ford Licensed • If you or an authorized Ford dealer add Accessories, and does not design or test any non-Ford electrical or electronic these accessories to Ford Motor accessories or components to your Company engineering requirements.

  • Page 349: Extended Service Plan (Esp)

    2. ExtraCARE - Covers 113 components, and includes many high-tech items. Transferable Coverage 3. BaseCARE - Covers 84 components. If you sell your vehicle before your Ford 4. PowertrainCARE - Covers 29 critical Extended Service Plan coverage expires, components. you can transfer any remaining coverage Ford Extended Service Plan is honored by to the new owner.

  • Page 350: Scheduled Maintenance

    Service Plan. Ford Extended Service Plan wear items. The coverage is prepaid, so is the only service contract backed by Ford you never have to worry about affording Motor Company of Canada, Limited. your vehicle’s maintenance. It covers...

  • Page 351: Scheduled Maintenance

    If you do not use Ford authorized parts they you sell or trade it. Keep all receipts for may not meet our specifications and completed maintenance with your vehicle.
  • Page 352 This interval may be up to two years or Additives and Chemicals 20000 miles (32000 kilometers). This owner's manual and the Ford When ENGINE OIL CHANGE DUE or OIL Workshop Manual list the recommended CHANGE REQUIRED appears in the additives and chemicals for your vehicle.
  • Page 353 Ford-approved flushing that also show signs of overheating or chemical. foreign material contamination immediately.
  • Page 354 Scheduled Maintenance Multi-point Inspection Check Every 12 Months (C-MAX Energi Plug-in Hybrid Only) In order to keep your vehicle running right, Inspect the engine oil filter for signs of it is important to have the systems on your damage such as rust, paint blistering, vehicle checked regularly.

  • Page 355: Normal Scheduled Maintenance

    Scheduled Maintenance waste at the same time. NORMAL SCHEDULED MAINTENANCE This means you do not have to remember to change the oil on a mileage-based schedule. Your vehicle lets you know when Intelligent Oil-Life Monitor an oil change is due by displaying a Equipped) message in the information display.
  • Page 356 Scheduled Maintenance 1, 2 At every oil change interval as indicated by the information display. Inspect engine cooling system and motor/electronics cooling system strength and hoses. Inspect exhaust system and heat shields. Inspect half-shaft boots. Inspect steering linkage, ball joints, suspension and tie-rod ends. Inspect wheels and related components for abnormal noise, wear, looseness or drag.

  • Page 357: Special Operating Conditions Scheduled Maintenance

    Scheduled Maintenance Perform the services shown in the SPECIAL OPERATING following tables when specified or within CONDITIONS SCHEDULED 3000 miles (4800 kilometers) of the MAINTENANCE message appearing in the information display prompting you to change your oil. If you operate your vehicle primarily in any •...
  • Page 358 1800 miles (3000 kilometers). useful life. Ford Motor Company, however, urges you to have all recommended Engine Air Filter and Cabin Air Filter maintenance services performed at the...

  • Page 359: Scheduled Maintenance Record

    Scheduled Maintenance SCHEDULED MAINTENANCE RECORD Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 360 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 361 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 362 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 363 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 364 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 365 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 366 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 367 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 368 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...

  • Page 369: Appendices

    COMPANY nor its suppliers shall be include software licensed or owned by liable for any damages arising out of Ford Motor Company and its affiliates errors in the speech recognition ("FORD MOTOR COMPANY"). Those process. It is your responsibility to...
  • Page 370 • Single EULA: The end user • Additional Software/Services: The documentation for the DEVICES and SOFTWARE may permit FORD MOTOR related systems and services may COMPANY, third party software and contain multiple EULAs, such as service suppliers, its affiliates and/or...
  • Page 371 DEVICES. electronic form, you may print one copy of UPGRADES AND RECOVERY MEDIA: such electronic documentation. If the SOFTWARE is provided by FORD EXPORT RESTRICTIONS: You MOTOR COMPANY separate from the acknowledge that the SOFTWARE is DEVICES on media such as a ROM chip, subject to U.S.
  • Page 372 Should you have any questions concerning are driving. Pull over in a safe and legal this EULA, or if you desire to contact FORD manner before attempting to access a MOTOR COMPANY for any other reason,...
  • Page 373 Appendices substitute for your personal judgment. Your Responsibilities and Assumptions of Any route suggestions made by this Risk system should never replace any local • You agree to each of the following:(a) traffic regulations or your personal Any use of the SOFTWARE while judgment or knowledge of safe driving driving an automobile or other vehicle practices.
  • Page 374 "AS IS" AND “AS AVAILABLE”, WITH ALL COMPANY SHALL BE FOUND IN THE FAULTS AND WITHOUT WARRANTY OF WARRANTY INFORMATION INCLUDING ANY KIND, AND FORD MOTOR COMPANY WITH YOUR OWNER GUIDE. TO THE HEREBY DISCLAIMS ALL WARRANTIES EXTENT THAT THERE IS ANY CONFLICT...
  • Page 375 Consumer-Related Disputes will also litigate any dispute in small claims court apply. To commence arbitration, submit a in your county of residence or FORD Commercial Arbitration Rules Demand for MOTOR COMPANY’S principal place of Arbitration form to the AAA. You may...
  • Page 376 AAA’s and arbitrator’s fees and expenses. If you reject FORD MOTOR (i) Severability. If the class action waiver COMPANY’S last written settlement (Section e) is found to be illegal or...
  • Page 377 Appendices 3. Software License (a) observe all traffic laws and otherwise drive safely; • Subject to your compliance with the (b) use your own personal judgment while terms of this Agreement, TeleNav driving. If you feel that a route suggested hereby grants to you a personal, by the TeleNav Software instructs you to non-exclusive, non-transferable license...
  • Page 378 Appendices ii. violates any law, statute, ordinance or is dependent on the accuracy of regulation, including but not limited to laws navigation, as the maps or functionality and regulations related to spamming, of the TeleNav Software are not privacy, consumer and child protection, intended to support such high risk obscenity or defamation, or applications, especially in more remote...
  • Page 379 Appendices REASON WHATSOEVER (INCLUDING, to the exclusive jurisdiction of the WITHOUT LIMITATION, ALL DAMAGES courts of the County of Santa Clara, REFERENCED HEREIN AND ALL California. The United Nations DIRECT OR GENERAL DAMAGES IN Convention on Contracts for the CONTRACT, TORT (INCLUDING International Sale of Goods shall not NEGLIGENCE) OR OTHERWISE), THE apply.
  • Page 380 Appendices conferred by implication, statute, inducement, estoppel or otherwise, and The headings in this Agreement are for TeleNav and its suppliers and licensors convenience of reference only, will not be hereby reserve all of their respective rights deemed to be a part of this Agreement, other than the licenses explicitly granted and will not be referred to in connection in this Agreement.
  • Page 381 Appendices HERE holds a non-exclusive license from positioning devices or any mobile or the United States Postal Service® to wireless-connected electronic or computer publish and sell ZIP+4® information. devices, including without limitation cellular phones, palmtop and handheld ©United States Postal Service® 2014. computers, pagers, and personal digital Prices are not established, controlled or assistants or PDAs.
  • Page 382 Appendices DAMAGES, DIRECT OR INDIRECT, WHICH Governing Law. The above terms and MAY RESULT FROM THE USE OR conditions shall be governed by the laws POSSESSION OF THE INFORMATION; OR of the State of Illinois [insert “Netherlands” FOR ANY LOSS OF PROFIT, REVENUE, where European HERE Data is used], CONTRACTS OR SAVINGS, OR ANY without giving effect to (i) its conflict of...
  • Page 383 Appendices If the Contracting Officer, federal Gracenote Data shall also apply to such government agency, or any federal official content and such content providers shall refuses to use the legend provided herein, be entitled to all of the benefits and the Contracting Officer, federal protections set forth herein that are government agency, or any federal official...
  • Page 384 Appendices Gracenote uses a unique identifier to track OF THE GRACENOTE SOFTWARE OR ANY queries for statistical purposes. The GRACENOTE SERVER. IN NO CASE WILL purpose of a randomly assigned numeric GRACENOTE BE LIABLE FOR ANY identifier is to allow Gracenote to count CONSEQUENTIAL OR INCIDENTAL queries without knowing anything about DAMAGES OR FOR ANY LOST PROFITS...
  • Page 385 C-MAX (CCG) Canada/United States of America, enUSA, First Printing...
  • Page 386 Index Audio Control...........67 Seek, Next or Previous........68 Audio System..........283 General Information.........283 See: Climate Control.........108 Audio Unit - Vehicles With: AM/FM/CD/ About This Manual...........7 SYNC.............284 Audio Unit - Vehicles With: Premium See: Brakes............164 AM/FM/CD..........286 ABS driving hints Audio Unit - Vehicles With: Sony AM/ See: Hints on Driving With Anti-Lock FM/CD............288 Brakes..............165...
  • Page 387 Changing the 12V Battery......228 Climate Control..........108 Changing the Engine Air Filter....238 Collision, Damage or Fire Event....199 Air Cleaner Assembly Components...238 Guidance for Ford Motor Company Electric Installing the Engine Air Filter and Hybrid-Electric Vehicles Equipped Element............240 With High Voltage Batteries......199...
  • Page 388 AGREEMENT (EULA) ........366 Engine Block Heater........132 Fog Lamps - Front Using the Engine Block Heater......133 See: Front Fog Lamps.........77 Engine Coolant Check........223 Ford Credit............11 Adding Coolant...........224 (U.S. Only)..............11 Front Fog Lamps..........77 Adding Engine Coolant........225 Front Parking Aid..........171 Adding Inverter System Controller Front Passenger Sensing System.....37...
  • Page 389 Index Hill Start Assist..........165 Switching the System On and Off....166 Using Hill Start Assist........166 Garage Door Opener Hints on Controlling the Interior See: Universal Garage Door Opener.....121 Climate............109 Gauges...............85 Cooling the Interior Quickly......110 Left Information Display........85 General Hints............109 Right Information Display.........87 Heating the Interior Quickly......110 General Information on Radio Recommended Settings for Cooling ..110...
  • Page 390 Index Information Messages.........101 Keys and Remote Controls......44 AdvanceTrac®.............102 Alarm...............102 Battery and Charging System (High Lighting Control..........74 Voltage)............102 Doors...............103 Headlamp Flasher..........75 Fuel................103 High Beams.............74 Lighting...............74 Hill Start Assist............103 Keys and Intelligent Access......104 General Information..........74 Load Carrying..........182 Maintenance............105 Load Limit............183 MyKey..............105 Park Aid..............106 Vehicle Loading - with and without a Park Brake.............106 Trailer..............183...
  • Page 391 Index Mirrors Power Door Locks See: Heated Windows and Mirrors....111 See: Locking and Unlocking......56 Power Liftgate..........61 See: Windows and Mirrors.......80 Mobile Communications Equipment..12 Hands-Free Feature..........63 Motorcraft Parts..........277 Obstacle Detection..........63 MyKey Troubleshooting.......54 Opening and Closing the Liftgate....61 MyKey ..............51 Setting the Liftgate Open Height....63 Principle of Operation..........51 Stopping the Liftgate Movement....62 Power Seats.............117...
  • Page 392 Index Repairing Minor Paint Damage....245 Seatbelts............27 Replacement Parts Principle of Operation.........27 Recommendation.........11 Seatbelt Warning Lamp and Indicator Chime..............31 Collision Repairs.............11 Scheduled Maintenance and Mechanical Conditions of operation........31 Seats..............113 Repairs..............11 Security..............65 Warranty on Replacement Parts.....12 Replacing a Lost Key or Remote Side Airbags.............39 Control............50 Sitting in the Correct Position....113...
  • Page 393 Index SYNC Applications and Services..315 Tire Sealant and Inflator Kit....249 911 Assist..............315 First Stage: Inflating the Tire with Sealing SYNC Services: Traffic, Directions & Compound and Air........251 Information (TDI) (If Equipped, United General Information.........250 States Only).............319 Second Stage: Checking Tire Vehicle Health Report (If Equipped, United Pressure............253 States Only).............317...

  • Page 394: Using Sync With Your Phone

    Index Using SYNC With Your Media Vehicle Storage..........246 Player.............325 12V Battery............247 Accessing Your Play Menu......330 Body................246 Connecting Your Digital Media Player to the Brakes..............247 USB Port............325 Cooling System...........247 Media Menu Features........328 Engine..............246 Media Voice Commands.........327 Fuel System............247 System Settings..........332 General..............246 What's Playing?..........326 Miscellaneous............247 Using SYNC...
  • Page 395 Index Wrecker Towing See: Transporting the Vehicle.......190 Warning Lamps and Indicators....89 Anti-Lock Braking System........89 Battery..............89 Brake System............89 Cruise Control............89 Direction Indicator..........89 Door Ajar..............89 EcoSelect..............89 Engine and Motor Coolant Temperature.............89 Engine Oil..............90 EV Later..............90 EV Now..............90 Fasten Safety Belt..........90 Front Airbag............90 Front Fog Lamps..........90 High Beam..............90 Liftgate Ajar............90...

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