Troubleshooting - Turtle Beach Ear force x12 ARCTIC User Manual

Troubleshooting

My mic doesn't work (other players can't hear me).
- Connect the USB plug from the X12 to a USB port on your console.
- Make sure the X12 amp box LED is lit *green*. If it's lit red, set the Mute switch to "On" to make the LED green.
- Put on the headset and speak into the mic.
- You should hear your own voice in the headset. If not, then please contact tech support.
I don't hear game audio in either/both speakers.
To test the speakers:
- Connect the X12's USB plug to a USB port on your game console or a PC.
- Connect the X12's green plug to a portable music player and play an music track.
- If you cannot hear audio on one side or both sides, then please contact tech support.
- If you can hear audio clearly on both sides during this test, then your headset is functioning properly. The issue would then
be with the RCA Splitter Cable, your Xbox 360 AV cable, or the audio jacks on your TV.
I can't hear other players on Xbox LIVE.
- Check that the Talkback Cable is connected securely to your Xbox 360 controller and to your headset's in-line amplifier.
- Make sure your Xbox 360's Voice settings are configured properly; see page 10.
- Try using a different Xbox 360 controller. (A worn-out controller jack can cause chat connection problems.)
- If the problem persists, then please contact tech support.
For additional troubleshooting and technical support, visit turtlebeach.com/support.
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