Troubleshooting - palmOne Zire 31 Read This First Manual

Troubleshooting

Support information is also available at www.palmOne.com/support/intl
Your handheld does not turn on, or does not respond when you tap it
1. Try turning it on by pressing the Calendar or Contacts application button.
2. Perform a soft reset: Use the tip of an unfolded paper clip (or similar object
without a sharp tip) to gently press the reset button inside the hole on the back
of the handheld.
3. Make sure the power adapter is firmly connected to the handheld and to a working
electric outlet. Charge for another four full hours.
Note: There is no light that indicates charging.
Palm Desktop Installer does not start when you put the CD into the drive
Windows:
1. Click the Start button and select Run.
2. Click Browse to locate the drive with the Palm Desktop software CD.
3. Double-click autorun.exe on the CD.
Mac:
1. Double-click the CD icon on the Mac desktop.
2. Double-click the Palm Desktop Installer icon.