Bosch AUTODOME 7100i User Manual page 66

66 en | Troubleshooting
Problem
Loss of Privacy when
using Privacy Mask.
No Network
Connection.
2022-12 | V01 | DOC
Questions to Ask/Actions to Resolve the Problem
– Reset the camera to factory defaults to ensure that the camera settings are
not corrupted (In the camera WebGUI: Configuration, Camera, Installer
menu, Factory Defaults).
If OK, then:
– Contact Bosch Technical Support.
– Web browsers, BVC or BVMS
– Press the FindHome key on the Special Functions menu in order to
align the mask back to the original position.
– Intuikey (when keyboard is connected to BVC or BVMS)
– Issue a SetScene 110 command in order to align the mask back to the
original position.
– Check all network connections.
If OK, then:
– If you are behind a firewall, ensure that the Video Transmission mode is set
to UDP.
– Access the Settings Web page for the IP-enabled device.
– Expand the Service Settings link, and then click Network.
– Select UDP from the Video Transmission drop-down list. Then click Set.
If Ethernet output is used:
– If using an NDA-7100-PENF or NDA-7100-PIPEF mount, check that an SFP
module is not plugged into the mount since that will disable Ethernet even if
a fiber optic cable isn't connected to it.
– Check all network connections including any connections through Ethernet
couplers.
– Ensure that the maximum distance between any two Ethernet connections is
100 m (328 ft) or less.
– Check the LINK and transmission LEDs on any Ethernet switch used.
If OK, then:
– Try to power off then power on the camera.
– Trying pressing the Factory Default button.
If Fiber optic output is used with NDA-7100-PIPEF or NDA-7100-PENF:
– Check that a BOSCH 100Mbps SFP module is not being used since it is not
supported.
– Check that the SFP module supports 1.25Gbps.
– Check compatibility between the SFP modules on both sides of the fiber
optic, to the fiber optic cable type, and to the media converter.
– Check that the fiber optic cable is plugged into the SFP module on both
sides of the network.
– Check that the fiber optic cable is not damaged and is terminated properly.
– Check that there is a fiber link on the media converter.
– Ensure that the fiber optic cable distance specified by the SFP modules used
has not been exceeded.
– Cycle the camera's power off and on.
– Cycle the media converters power off and on.
User Manual
AUTODOME 7100i
Bosch Security Systems B.V.