Contents DECT information DECT Enhanced security Overview Headset overview Base overview Accessories Hook up system Desk phone setup details Subscribe headset to base Automatic secure subscription Manual over-the-air subscription Ending subscription Fit and charge Wear on the right or left Charge your headset Talk time Battery...
Overview Headset overview NOTE Headset design may vary but function is the same. Volume up Call / Press to interact with Microsoft Teams (Teams model only, app required) Volume down Power Mute/unmute Be safe Please read the safety guide for important safety, charging, battery and regulatory information before using your new device.
Base overview 2 3 4 5 Computer button Handset lifter jack Microsoft Teams button (Teams model Telephone interface cable jack only, app required) Subscribe LED Headset subscription button Desk phone button Desk phone listening volume Charging LED Desk phone speaking volume USB port Desk phone configuration switch Power jack...
Accessories Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call. Enables remote call control with your headset. HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
Hook up system Using the diagram, connect your headset system. HEADSET PORT BACK NO HEADSET PORT NOTE Base configuration settings Desk phone Setting (on bottom of base) Most phones Cisco phones Cisco phones with EHS cable Desk phone setup Choose a desk phone setup A, B, C or D and connect cables. details A Desk phone with dedicated headset port •...
Page 8
• Connect the other end of the telephone interface cable into the dedicated headset port on the desk phone IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A. NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press both the headset button on your desk phone and the call control button on the headset to answer or end calls.
Page 9
D Desk phone + HL10 lifter (sold separately) IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use the default configuration A.
Subscribe headset to base The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset, the units can be subscribed to each other by the following two methods. Automatic secure With your system idle, docking a headset will automatically subscribe it to the base, making it the primary headset.
Fit and charge To position the microphone on the right or left side, rotate the microphone boom up and Wear on the right or left over. Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth.
While updating firmware: • Do not use your Poly device until the update is complete. • Disconnect your Poly device from paired devices such as phones, tablets and computers. • Do not start a second update from a second device.
System basics Headset overview NOTE Headset design may vary but function is the same. Volume up Call / Press to interact with Microsoft Teams (Teams model only, app required) Volume down Power Mute/unmute Power on your headset To turn on the headset, slide the Power button. Adjust volume •...
Page 14
Make a call Tap an Audio button on the display panel. You hear a dial tone. Desk phone only: Press phone's Headset button or manually remove handset if you don't have an HL10 lifter or EHS cable. Dial from your softphone or desk phone. End/take a call To answer or end a call, tap the corresponding Audio button or tap the headset call...
Exit a conference call Guest headsets can remain as guests through multiple calls. To remove a guest headset, press the guest headset's Call button or dock the primary user's headset in the charging cradle. The primary user hears a single tone in their headset as each guest leaves the call. NOTE The primary user may hear additional tones in their headset and see the base subscription LED flash as guest headsets join the call.
Your headset LED flashes green to inform others that you are on a call. Your headset LED Online indicator is solid red when you are muted. Manage settings in Poly Lens Desktop App. If you are on a call and go out of the operating range, you will hear three low tones. You Out of range warning will hear a single mid tone when you are back in range.
Troubleshooting Headset I can’t hear a dial tone in the • Make sure your headset is charged. headset. • Make sure your headset is subscribed to base. See Subscribe headset to base. • Adjust the configuration switch (A--G) on the bottom of the base until a dial tone is heard.
Make sure your headset is subscribed to the USB adapter. Subscribe USB adapter again. Ensure that Poly Lens App software is installed. To download, visit poly.com/software. Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit...
Page 19
Set your target phone by going to Poly Lens Desktop App > Softphones > Software Settings > Target Softphone When you configure another softphone, the Call button: •...
What's in the box Contents may vary by product. Headset Base USB cables (3 included): micro USB to USB-A, micro USB to USB-C, USB-C to Power supply and plug USB-A Telephone interface cable adapters Quick start guide...