Sunwire SolSwitch SS1000 Manuals

Sunwire SolSwitch SS1000 Manuals

Manuals and User Guides for Sunwire SolSwitch SS1000. We have 1 Sunwire SolSwitch SS1000 manual available for free PDF download: Administrator's Manual

Sunwire SolSwitch SS1000 Administrator's Manual

Sunwire SolSwitch SS1000 Administrator's Manual (108 pages)

IP-based telephony media switch

Brand: Sunwire | Category: Switch | Size: 2 MB

Table of Contents

Table of Contents
3
Introduction
9
System Overview
10
Connecting the Solswitch
10
- Connecting the Power
  10
- Connecting the Network
  11
- Console Access
  11
Solswitch Behind Nat
11
Accessing the Interface for the First Time
11
- Web Interface
  11
- Login
  11
Setting up Solswitch Users and Permissions
12
- Portal User Types
  12
- Portal Permissions
  12
- Portal Users
  12
Configuring the Solswitch
13
- 911 Provider Configuration
  13
- API Permissions
  13
- Backup & Restore
  14
- Customer Management
  15
- DHCP Server Configuration
  15
- Guardian
  15
- Line Card Configuration
  16
- Miscellaneous Settings
  16
- Monitoring and Debugging
  16
- NAT Settings
  20
- Network Interfaces
  21
- Portal Header Image
  21
- Recording Backup
  21
- SIP Packet Post API
  21
- SIP Servers
  22
- SMTP Settings
  22
- SNMP Configuration
  22
- Solswitch System Updates
  22
- Static IP Routes
  22
- Toll Management
  23
- Trunks and Routing
  24
- Voicemail to Email Settings
  26
Voip Provisioning
27
- Feature Profiles
  28
- Directory Profiles
  36
- SIP Accounts
  37
- Device Provisioning
  38
Provisioning an Aastra/Mitel
40
- Configuring the Solswitch
  40
- Configuring the Phone
  40
- Rebooting a Phone
  40
Provisioning a Polycom Ip Phone
40
- Configuring the Phone
  41
- Rebooting a Phone
  41
Provisioning a Cisco Spa-122 Ata
41
- Configuring the Solswitch
  41
- Configuring the ATA
  41
- Rebooting an ATA
  42
PROVISIONING a Grandstream
42
- Configuring the Solswitch
  42
- Configuring the ATA
  42
Provisioning Other Devices
42
Phone System Settings
43
- 911 Information
  43
- Caller ID Routing
  43
- CID Override
  44
- DID Routing
  45
- Extensions
  45
- Extension Speed-Dial Settings
  50
- Fax to Email
  51
- Fax Switch
  51
- Find-Me Follow-Me
  52
- Interactive Voice Response (IVR)
  53
- API Digit Validation
  55
- Meet-Me Conference (Basic)
  56
- Meet-Me Conference (Advanced)
  58
- Meet-Me Conference (Feature Codes)
  59
- Miscellaneous Settings
  59
- Music on Hold
  60
- Paging Groups
  61
- Parking Lot Details
  62
- Queues
  62
- Reason Codes
  67
- Busy Reason Codes
  67
- Call Reason Codes
  67
- Ring Groups
  68
- Scheduled Routing
  69
- System Recordings
  71
- Time Rules
  71
- Virtual Extensions
  76
- Voicemail
  77
Reporting and Monitoring
79
- Agent Stats
  79
- Call Detail Records
  79
- CDR Report Builder
  80
- Current Calls
  81
- Extension Time Report
  82
- Live Agent Stats
  82
- Live Stats Report
  83
- Live Queue Stats
  83
- Queue Agent Busy Report
  84
- Queue Alerts
  84
- Queue Call Breakdown
  85
- Queue Call Reason Report
  86
- Queue Service Level Report
  87
- Scheduled Reporting
  88
- Toll Reports
  89
- Queue Graphs
  89
- SIP Ping Monitor Report
  90
- Voicemail Usage Report
  90
Tools and Add-Ons
90
- Create Queue Callback
  90
- Outbound Faxes
  91
- Solcast
  91
- Queue Assignment
  95
Solswitch Snmp Details
95
- Solswitch Oids
  95
- Other Oids
  95
Call Features
95
- Placing a Call
  95
- Receiving a Call
  96
- Call Forwarding
  96
- Recording a Call
  96
- Parking a Call
  97
- Do Not Disturb (DND)
  97
- Roaming Extensions
  97
- Login/Logout of Queue
  97
- Agent Ready/Not Ready
  98
- Call Monitoring
  98
  - Silent Mode
    98
  - Coaching Mode
    98
  - Barge-In Mode
    98
- Paging Groups
  99
- Anonymous Calling
  99
- Call Transfer
  99
- Telephone Feature Codes
  99
- Speed-Dial Keys
  101
Voicemail
102
- Accessing the Voicemail
  102
- Types of Greetings
  103
  - Busy Greeting
    103
  - Unavailable Greeting
    103
  - Temporary Greeting
    103
- Leaving a Message in a Mailbox
  103
- Logging into Your Mailbox
  104
- The First Time You Log in
  105
- Voicemail Menu Options
  105
  - Main Menu
    105
  - Greetings
    105
  - Mailbox Options
    105
  - During Message Playback
    106
  - After Message Playback
    106
  - Advanced Options
    106
Glossary
107

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