Receiving A Call; Call Forwarding; Recording A Call - Sunwire SolSwitch SS1000 Administrator's Manual

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To place a simple call, pick up the handset, dial and press the send soft key.
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Speakerphone is available by pressing the speakerphone key, dialling and pressing send
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Paging is set up on a soft key and activated by pressing the appropriate button
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Speed dial is set up on another soft key. Press the button, choose the number and press dial on
the soft key.
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Soft keys are set up in software by the system administrator.
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Detailed telephone features that can be set up by the agent are explained in the respective SIP
Device's manual.

Receiving a Call

To receive a call you must pick up the handset, press answer on the soft key (will use speaker phone if
handset is hung up), or press the speaker-phone button for speaker phone.

Call Forwarding

This feature can be set up in one of two ways:
1. Dial *72. When asked to enter the number to be forwarded to, do so, then press the # key. The
system will say "Call forwarding enabled" when done correctly.
a. To disable the above call forwarding, simply dial *73.
2. Out-of-office call forwarding can also be setup in the web portal under Main Menu → Phone
System Settings → Extensions → Edit Extension menu. Choose the forwarding method and
internal extension, external extension or virtual extension.

Recording a Call

Call Recording is done in one of two ways, depending on how the feature is enabled. In the portal under
Phone System Settings → Extensions → Edit Extension:
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Calls are recorded automatically or,
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Calls can be recorded on demand with a soft key or by dialling #1. Even in the last 2 seconds of a
call, if the record soft key is pressed, it will record the entire call no matter how many transfers
may have occurred.
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An email will be sent to an email address you entered in the Edit Extension area and will contain
an audio copy of the call.
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You might want to record a call, for example, that could be to protect yourself in the case of
verbal orders. A customer could call in and order something and a recording of that call
prevents them from saying that they did not order a certain quantity or a colour of something.
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