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Alteon Link Optimizer 150
Nortel Alteon Link Optimizer 150 Manuals
Manuals and User Guides for Nortel Alteon Link Optimizer 150. We have
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Nortel Alteon Link Optimizer 150 manuals available for free PDF download: Administration Manual, Installation And Maintenance Manual
Nortel Alteon Link Optimizer 150 Administration Manual (149 pages)
Brand:
Nortel
| Category:
Telephone
| Size: 1.8 MB
Table of Contents
Table of Contents
3
Chapter 1 Getting Started with Callpilot
7
About Callpilot
7
Callpilot Features
7
Voicemail
7
Automated Attendant
7
Custom Call Routing (CCR)
7
Callpilot Options
8
Message Networking
8
Call Center
8
How to Get Help
9
Chapter 2 Using Callpilot
11
Who Can Use Callpilot
11
System Timeout
11
Using Callpilot with a Two Line Display Telephone
11
Using the Dialpad
12
Symbols and Conventions Used in this Guide
13
About Telephone Buttons
13
Chapter 3 Callpilot Mailboxes
15
About Installing Mailboxes
15
System Administrator Mailbox
15
General Delivery Mailbox
16
Subscriber Mailboxes
16
Guest Mailboxes
17
Information Mailboxes
18
Mailbox Class of Service
19
Class of Service Values
20
Mailbox Properties
21
Restricting Outdialing
23
Initializing a Mailbox
24
Chapter 4 Working with Mailboxes
25
Adding a Subscriber Mailbox
25
Adding a Guest Mailbox
27
Adding an Information Mailbox
28
Adding Many Mailboxes
29
About Mailbox Passwords
31
Changing a Mailbox
32
Deleting a Mailbox
35
About Group Lists
36
About Sending Group List Messages
36
About Group List Numbers
36
Adding a Group List
37
Changing a Group List
38
Deleting a Group List
40
Chapter 5 Setting up the Automated Attendant
41
About the Automated Attendant
41
Greeting Tables
42
About Company Greetings
43
Recording a Greeting
44
Setting up a Greeting Table
45
Configuring Line Answering
49
Changing Line Configuration
50
To Change or View How a Line Is Answered
50
Assigning the Number of Rings before Callpilot Answers
51
Setting up Touchtone Gate
52
About the CLID Routing Table
54
Chapter 6 Custom Call Routing
57
About Custom Call Routing
57
Planning and Designing a CCR Tree
58
Components of a CCR Tree
58
The Home Node
58
Information Messages
59
Sub-Menus
59
Mailbox Nodes
60
Transfer Nodes
60
Destination Types
60
Paths
60
An Example of a CCR Tree
61
P0919416
62
Chapter 7 Working with CCR Trees
63
Building a CCR Tree
63
Creating a Home Node
64
Adding Nodes to the Home Node
65
Adding a Menu Node
66
Adding an Information Node
68
Adding a Mailbox Node
70
Adding a Transfer Node
72
About Transfers to External Numbers
73
Adding Special Characters to an External Transfer Number
75
Assigning a CCR Tree to a Greeting Table
76
Testing a CCR Tree
77
Disabling a CCR Tree
77
Deleting a CCR Tree
78
Changing a CCR Tree Message
79
Changing a Mailbox Node
80
Changing a Destination Type
81
Changing a Transfer Node
82
Deleting a Path
83
Chapter 8 Broadcast and Information Messages
85
About Broadcast Messages
85
Information Mailbox Messages
87
About Recording an Information Mailbox Message
87
Recording an Information Mailbox Message
88
Chapter 9 Callpilot Operations
89
About Resetting Callpilot
89
Initializing Callpilot
90
Resetting the System Administrator Password
91
Operator Settings
92
Setting the Operator Status
92
Changing the Operator Password
93
Resetting the Operator Password
93
Changing the Operator Default Extension
94
Setting the Business Status
94
Changing Greetings or the Business Status from a Remote Telephone
95
Setting up Line Answering
95
Setting the Automated Attendant Status
96
Callpilot Default System Options
97
Language Availability
97
Group List Leading Digit
98
Voicemail
99
Company Directory
100
Outdialing
101
General Delivery Mailbox
102
Enabling a Software Authorization Code
103
External Mailbox Initialization
104
Chapter 10 Dialing Translation
105
About Dialing Translation
105
How the Dialing Translation Table Works
105
Examples of Dialing Translation Tables
106
Setting Dialing Translation Properties
108
Building a Dialing Translation Table
109
Reviewing Entries in the Dialing Translation Table
110
Changing a Dialing Translation Table Entry
111
Deleting a Dialing Translation Table Entry
112
Chapter 11 Troubleshooting Callpilot
113
Callpilot Error Messages
117
Chapter 12 Callpilot Configuration Tips
121
Delayed Answering by the Automated Attendant
121
Ringing Lines and Answer Buttons
121
Ringing Answer Button
121
Using Call Forward All Calls (CFAC) and Call Forward no Answer (CFNA)
122
How to Set up Callpilot for Different Businesses
123
Callpilot for a Small Business
123
Callpilot for a Medium Business
125
Feature Compatibility
128
Chapter 13
133
Default Configuration Values
133
Glossary
137
Index
145
P0919416
146
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Nortel Alteon Link Optimizer 150 Installation And Maintenance Manual (68 pages)
Desktop Messaging
Brand:
Nortel
| Category:
Security System
| Size: 0.86 MB
Table of Contents
Table of Contents
3
Chapter 1 Requirements for Installing Desktop Messaging
7
About Callpilot Desktop Messaging
7
Hardware Requirements
7
Optional Hardware
7
Software Requirements
8
Integrated Clients
8
Internet Mail Clients
8
Operating Systems
8
Related Documents
8
Where to Get Help
9
Chapter 2 Configuring Your System for Desktop Messaging
11
Before You Install Desktop Messaging
11
Desktop Messaging and Data Network Security
11
Configuring IMAP/LDAP/SMTP Servers for Desktop Messaging
12
Imap
12
Ldap
12
Smtp
12
Configuring Environments Without a DNS
13
Configuring Desktop Messaging with IP Address Only
13
Chapter 3 Installing and Configuring Desktop Messaging
15
Installation Information
15
Uninstalling an Earlier Version of Desktop Messaging
16
If You Are Installing Desktop Messaging for Outlook and Groupwise
16
Setting up Microsoft Outlook 2000 in Corporate Mode
16
Installing Desktop Messaging
17
Choosing Which Version of Desktop Messaging to Install
17
Supported Languages
17
Installing Only the Callpilot Player
18
Installing Desktop Messaging Version 2.0 or 2.5
19
Installing Desktop Messaging Version 1.07
25
After You Install Desktop Messaging
30
To Configure Access to Desktop Messaging on Subscribers' Computers
30
Configuring Outlook 2002
31
Using Outlook 2002 as an Internet Mail Client
31
Configuring Novell Groupwise
33
Removing the Callpilot Message Store
33
Configuring Groupwise for Desktop Messaging
33
Configuring Lotus Notes
35
Updating the Mail Database
35
Updating the Database Automatically
35
Updating the Database Manually
35
Configuring Internet Mail Clients
37
Configuring Outlook Express or Outlook in Internet Mail Mode
37
Configuring an IMAP Account on Outlook or Outlook Express
37
Configuring an LDAP Directory Service for Outlook Express or Outlook
39
Configuring Special Settings for Outlook Express or Outlook in Internet Mail Mode
40
Testing the Outlook Express or Outlook in Internet Mail Mode IMAP Account
40
Configuring Netscape Messenger 4.X
41
Configuring an IMAP Account on Netscape Messenger
41
Configuring an LDAP Directory Service for Netscape Messenger
43
Configuring Netscape Messenger 6.2
44
Configuring an IMAP Account on Netscape Messenger
44
Configuring an LDAP Directory Service for Netscape Messenger
45
Testing the Netscape Messenger IMAP Account
45
Configuring Eudora Pro
46
Configuring an IMAP Account on Eudora Pro
46
Configuring an LDAP Directory Service for Eudora Pro
48
Testing the Eudora Pro IMAP Account
48
Chapter 4 Troubleshooting
49
Troubleshooting During Installation
49
Microsoft Outlook Default Mail Client
50
No Authorization to Perform this Operation
50
Troubleshooting Log on Problems
52
Invalid Credentials
52
Callpilot Logon Failure
52
Troubleshooting Outlook 2002 Problems
53
Accessing Callpilot Support Tools in Outlook 2002
53
Troubleshooting Lotus Notes Log on Problems
54
Subscribers Cannot See Callpilot Desktop Messaging
54
Replacing the Mail Database Design
54
No Entries in Callpilot Personal Name and Address Book
55
The Dynamic Link Library Nnotes.dll Could Not be Found in the Specified Path
55
You Download the Callpilot Address Book and 0 Entries Are Found
55
Troubleshooting after Logging on
56
The Callpilot Address Book Is Empty
56
The Subscriber Has Message Access Problems
56
The Subscriber Has Problems Sending Messages
56
Symbols
56
Messages Remain in the Subscriber's Outbox
57
The Subscriber Cannot Send Messages
57
The Subscriber Cannot Send a Callpilot Message
57
Non-Delivery Notification
58
Unknown" Appears in the Sender Field
59
The Subscriber Has Problems with Receiving Replies
59
Deleted Messages Remain in the Subscriber's Mailbox
59
The Subscriber Cannot Delete Messages
59
Messages no Longer on Server
60
Voice Message Does Not Play on Telephone
60
The Message Waiting Indicator Is Active but There Is no New Message
60
A Subscriber Who Forwards or Replies to a Voice Message in Outlook Express Receives Non-Delivery Notification that the Attached Message Cannot be Delivered
61
Accessing Desktop Messaging Online Help
62
To Access Online Help
62
Using Desktop Messaging Support Tools
63
Resetting the Callpilot Message Store for Microsoft Outlook
63
Using Cptrace
64
CP Trace Settings
65
Index
67
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