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AS-950C
User Manuals: Neopost AS-950C Color Envelope Printer
Manuals and User Guides for Neopost AS-950C Color Envelope Printer. We have
2
Neopost AS-950C Color Envelope Printer manuals available for free PDF download: Service Manual
Neopost AS-950C Service Manual (204 pages)
DIGITAL COLOR PRINTER
Brand:
Neopost
| Category:
Printer
| Size: 14 MB
Table of Contents
Service Guide
1
Safety Precautions
2
Table of Contents
3
SECTION 1 - before You Begin
7
Recommended Troubleshooting Supplies
7
Common Service Tools Needed
7
Minimum Computer System Requirements
8
Print Engine Reference Note
8
If You Have Setup-Operations Questions
8
SECTION 2 - Troubleshooting
9
Print Quality Issues
9
Examples of Print Quality Issues (Including Possible Causes and Solutions)
10
Scuff Marks and Smudging Issues
13
Fuzzy/Distorted Print
15
The Ink Tank(S)
16
The Printhead Cartridge
17
The Printer
19
Dots or Lines Printed on Media
19
Power (Power-Up) Problems
20
Service Station Problems
21
Interface Communication Problems
23
Feeding Problems
24
Error's and Warnings
26
Alert Window Messages
26
Toolbox System Status Messages
27
Air in Ink Lines
33
Ink Accumulating in the Wrong Areas of the Printer
34
Jams in the Printer
35
Removing Jammed Media
35
How to Zero the Tilt Sensor
36
SECTION 3 - Toolbox Service Features
37
Using / Opening the Printer Toolbox
37
Firmware Download Feature
38
Diagnostics Menu
38
System Settings
40
Service Menus
41
Printer Maintenance Configuration Screen
42
Printer Control Configuration Screen
43
Scan Sensors Screen
44
Commands Help Screen
45
Exit Service Menus
45
SECTION 4 - Measurements and Adjustments
46
Drive Belt Tension Adjustment
46
Power Supply
47
Media Sensors
48
Feed Sensor
48
Print Engine Sensors
50
Feeder Encoder Sensor and Encoder Wheel
51
Dust Exhaust Fans
52
Feeder Motor (Feed Section)
52
Clutch (Feed Roller Drive)
53
Feed Roller Drive Pulley Test
54
Print Engine Clamshell (Door) Switch
54
Dual Pinch Valve Connection
55
Print Engine Drive Belt Tension Adjustment
57
Interface (I/O) Board Test Points
59
Section 5 - Disassembly/Assembly Procedures
60
Preparing the Printer for Service
60
Installation and Service Videos (Where to Find)
61
Basic Disassembly
61
Service Disassembly Procedures
61
Left-Hand (Operator) Side Covers
62
Right-Hand (Non-Operator) Side Cover
63
Replacing Digital Counter
64
Replacing Motor Drive Belt or Motor
67
Replacing the Clutch
67
Replacing the Feeder Encoder And/Or Encoder Sensor
68
Replacing Feed Rollers
69
Replacing Delivery Rollers
72
Replacing Interface (I/O) Board
76
Replacing the Main PC Board (MPCA)
77
MPCA (Main Printed Circuit Assembly) Connections
97
Removing the Print Engine
98
Print Engine Basic Disassembly
103
Removing the Print Engine Base
103
Replacing Peristaltic Pump Assembly
104
Replacing Dual Pinch Valve Assembly
104
Cleaning Dual Pinch Valve Sensors
105
Replacing Dual Pinch Valve Sensor PC Board
106
Replacing DPCA Board
109
Replacing Buffer Boxes (3 Per Machine)
110
Replacing the Ink Tank Interface Boards
110
Removing the Pen Driver Printed Circuit Assembly (PCA)
111
Removing the Starwheel Assemblies
111
Replacing the Ink Tank Latches
112
Replacing the Printhead Lever Latch
112
Replacing the Printhead Lever Latch Solenoid
115
Replacing the Clamshell Latch Pins
117
Upper Clamshell Latch Pin Replacement - Kit
117
Lower Clamshell Latch Pin Replacement Kit
122
Replacing the Ink Revolvers
125
Replacing Lifter Motor Assembly or Lifter Gear
127
Replacing Stepper Motor
128
Accessing Items Behind the Main Printed Circuit Assembly (MPCA)
129
Replacing Encoder or Encoder Sensor
130
Replacing Service Station Lifter Arm Sensor
130
Replacing Paper Path Motor or Drive Belt
131
Replacing Belt Drive Gear Pulleys
132
Reinstall the Main Printed Circuit Assembly
133
Accessing Items under the Clamshell Assembly
134
Replacing Paperpath Exit Sensor
134
Replacing Paperpath Entry Sensor
135
Replacing Service Station Sled Printed Circuit Boards
136
Replacing Wiper Motor Flex Cable PCA
136
Replacing Service Station Lifting Arms
137
Section 6 - Service Maintenance
145
Maintenance Schedule
145
Replacing the Ink Tanks
146
Cleaning Ink Tank Contacts
147
Cleaning the Printhead Cartridge
149
Replacing the Printhead Cartridge
150
Printhead Storage & Shelf Life
151
Printhead Service Life
151
Printhead Disposal
151
Cleaning Pen Driver Printed Circuit Board Contacts
152
Inspecting & Cleaning the Lip of the Capping Station
153
Inspecting the Wiper Roller
154
Cleaning/Replacing Service Station Items
155
Removing the Service Station
155
Cleaning the Service Station
158
Wiper Roller Removal and Cleaning or Replacement
158
Wiper Motor Assembly Removal and Cleaning
159
Printing Platen and Capping Station Removal and Cleaning
160
Cleaning the Service Station Tray
160
Suggestion for High Volume Users
160
Installing the Service Station
161
Still Experiencing Print Quality Issues
164
Inspecting/Replacing the Waste Ink Tray
165
Replacing the Sheet Separators
166
Cleaning the Printer Body
167
Cleaning the Feed Rollers and Forwarding Rollers
167
Cleaning the Feed Sensor
168
Cleaning the Ink Revolver Couplings
169
Cleaning the Encoder Wheel - Z2I Engine
169
Cleaning the Lift Arm Sensor
170
Cleaning the Encoder Wheel on the Lift Motor
171
Cleaning Other Items Inside the Print Engine
172
Grit Rollers (Media Transport Rollers)
172
Media (Paperpath) Sensors
172
Paperpath Surfaces
172
Printing Platen Surface
172
Preparing Printer for Transport
174
Local Relocation
174
Remote Relocation or Shipping
174
Lubricating the Service Station Friction Points
176
Lubricating the Grit Roller Ground Clips/Springs
180
Reinstalling or Replacing the Service Station
181
Appendix Section
185
Appendix A -Specifications
185
Appendix B - Supplies and Optional Hardware
186
Appendix C - Service Station Guide Installation Instructions
187
Remove the Service Station
188
Appendix D - Ink Delivery System (IDS)
194
Theory of Operation
194
Appendix E - Z2I Wiring Diagram
196
Appendix F - Z3/Z4/MR Wiring Diagram
197
Appendix G -Interface (I/O) Board (42-500-30) Schematic
198
Appendix H -Interface (I/O) Board (42-500-30 Rev B) Schematic
199
Appendix I -Side Frame Modification
200
Index
201
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Neopost AS-950C Service Manual (106 pages)
DIGITAL COLOR PRINTER
Brand:
Neopost
| Category:
Printer
| Size: 7 MB
Table of Contents
Table of Contents
2
Section 1 - Getting Acquainted
6
Safety Precautions
6
Front View
7
Rear View
8
Print Engine Area
9
Behind the Ink Tank Door
10
Accessory Box Contents
11
Control Panel Functions
12
Printer Status Light Indicators
13
Recommended Troubleshooting Supplies
16
Common Service Tools Needed
16
Minimum Computer System Requirements
16
Tool Needed:
16
Preparing the Printer for Service
17
Installation and Service Videos (Where to Find)
17
Section 2 - Installing the Service Station, Ink Tanks and Printhead
18
Tools Needed for Installation
18
Choosing the Location
18
Work-Table Surface Must be Level
18
Installing the Service Station
19
Install the Ink Tanks
23
Ink Tank Anatomy
23
Procedure (Installing the Ink Tanks)
24
Installing the Printhead Cartridge
26
Printhead Cartridge Protective Packaging
26
Procedure (Installing the Printhead)
27
Section 3 - Troubleshooting
31
Print Quality Issues
31
Examples of Print Quality Issues (Including Possible Causes and Solutions)
32
The Printhead Cartridge
35
The Printer
36
Dots or Lines Printed on Media
36
Power Problems
37
Service Station Problems
37
Interface Communication Problems
38
Feeding Problems
39
Error's and Warnings
41
Alert Window Messages
41
Toolbox System Status Messages
42
Clearing Media Jams
44
Removing Jammed Media
44
How to Clear a Tilt Error
45
Section 4 - Printer Driver and Toolbox Features
46
Printer Driver Properties
46
General Tab
46
Layout Tab
47
Media Tab
48
Services Tab
49
Table of Contents
50
Toolbox Utility (M Series Toolbox)
50
To Open the Toolbox
50
User Interface Screen
51
Ink Usage Screen
52
Diagnostics Screen
52
Service Menus
53
Section 5 - Measurements and Adjustments
57
Drive Belt Tension
57
Power Supply
58
Media Sensors
59
Feed Sensor
59
Print Engine Sensors
60
Feed Encoder Sensor and Encoder Wheel
61
Print Engine Open Switch
62
Dust Exhaust Fans
62
Clutch (Feed Roller Drive)
63
Interface Board Test Points
64
Section 6 - Disassembly/Assembly Procedures
65
Replacing the Sheet Separators (Separation Tips)
65
Removing the Antistatic Brush Assembly
66
Replaced. It Is Held in Place Using Three Screws
66
Removing Covers and Identifying Components Behind Covers
67
Operator Side Covers (Removal)
67
Identifying Components Behind the Operator Side Covers
67
Non-Operator Side Cover (Removal)
68
Identifying Components Behind the Non-Operator Side Cover
68
Ink Tank Door (Removal)
69
Entrance Side Panel (Removal)
69
Identifying Components Behind the Entrance Side Panel
69
Exit Roller Cover (Removal)
70
Top Cover (Removal)
70
Replacing Motor Drive Belt or Motor
71
Replacing the Clutch
71
Replacing Feed Rollers and Forwarding Rollers
73
Replacing Delivery Rollers
76
Replacing the Print Engine
78
Replacing the Interface Board
81
Replacing the Printhead Latch
81
Replacing the Service Station Lifting Arms
82
Section 7 - Maintenance
84
Replacing the Ink Tanks
84
Printhead Cartridge Storage and Handling
86
Cleaning the Printhead Cartridge
86
From the M Series Driver
86
From the Toolbox
86
Using the Clean Printhead Button
87
Manually Cleaning the Printhead (Customer Procedure)
87
Manually Cleaning the Printhead (Technician's Procedure)
88
Printhead Cartridge Conditioning
88
Still Experiencing Print Quality Issues
89
Replacing the Printhead Cartridge
89
Table of Contents
91
Cleaning/Replacing the Service Station
91
Removing the Service Station
91
Cleaning the Service Station
92
Replacing Damaged/Worn Items in the Service Station
93
Reinstalling or Replacing the Service Station
93
Inspecting/Replacing the Ink Waste Tray
94
Cleaning Printer Body
95
Cleaning Feed Rollers and Forwarding Rollers
95
Firmware Download Procedure
96
Appendix A - Specifications
97
Appendix B - Supplies and Optional Hardware
98
Appendix C - Preparing Printer for Transport
99
Local Relocation
99
Remote Relocation or Shipping
99
Appendix D - Wiring Diagram
101
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