HP 4Z6W2UA ABA Manuals

Manuals and User Guides for HP 4Z6W2UA ABA. We have 1 HP 4Z6W2UA ABA manual available for free PDF download: Maintenance And Service Manual

HP 4Z6W2UA ABA Maintenance And Service Manual (174 pages)

Brand: HP | Category: Laptop | Size: 28 MB

Legal Information
2
Table of Contents
5
Product Description
11
Components
14
Right
14
Left
15
Display
16
Keyboard Area
17
Bottom
17
Illustrated Parts Catalog
19
Computer Major Components
19
Display Assembly Subcomponents
22
Cable Kit
23
Bracket Kit
24
Plastics Kit
25
Miscellaneous Parts
25
Removal and Replacement Procedures Preliminary Requirements
30
Tools Required
30
Service Considerations
30
Plastic Parts
30
Cables and Connectors
30
Drive Handling
30
Workstation Guidelines
31
Electrostatic Discharge Information
31
Generating Static Electricity
32
Preventing Electrostatic Damage to Equipment
32
Personal Grounding Methods and Equipment
33
Grounding the Work Area
33
Recommended Materials and Equipment
33
Packaging and Transporting Guidelines
34
Removal and Replacement Procedures for Customer Self-Repair Parts
35
Component Replacement Procedures
35
Preparation for Disassembly
35
Bottom Cover
35
Memory Modules
36
WLAN Module
39
WWAN Module
41
Solid-State Drive
42
Removal and Replacement Procedures for Authorized Service Provider Parts
45
Component Replacement Procedures
45
Preparation for Disassembly
45
Battery
45
RTC Battery
47
Speakers
48
Card Reader Board
49
USB Board
50
Power Connector Cable
51
Fingerprint Reader Board
52
Touchpad
53
NFC Module
55
Fan
55
Heat Sink
56
System Board
58
Display Assembly
61
Keyboard with Top Cover
75
Troubleshooting Guide
77
Resources
77
General Troubleshooting Steps
78
Identify the Issue
78
Understand the Issue
78
Boot up Sequence
79
Failure Classification
79
Examine the Environment
81
Perform a Visual Inspection of Hardware
81
Update BIOS and Drivers
81
Manually Updating BIOS and Drivers
82
Remotely Deploying the BIOS and Drivers
82
Analyze the Issue
82
Remove or Uninstall Recently Added Hardware, Software
82
HP Hardware Diagnostics and Tools
82
HP PC Hardware Diagnostics (UEFI)
82
HP BIOS Configuration Utility (BCU)
84
HP Image Diagnostic Tool
84
HP Thermal Monitor
84
Non HP Diagnostics Tools
85
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
85
Status Lights
85
Blinking Light Codes
86
POST Error Messages
86
Resolve the Issue
87
Hard Reset
87
Soft Reset (Default Settings)
88
10. Reseat Cables and Connections
89
11. Test with Minimum Configuration
89
Essential Hardware Configuration
90
Safe Mode
90
Test with Verified Working Configuration (Hardware or Operating System)
91
13. Replace the System Board
91
Verify Solution
92
Helpful Hints
92
At Startup
92
During Operation
92
Consulting with HP Service
93
Common Issues and Possible Solutions
94
Power-On Issues
94
No Power
94
Intermittent Power-On, Shutdown, Reboot
96
AC Adapter Issue
97
Battery Not Recognized, Not Charging
97
Battery Discharges too Fast
99
Burnt Smell
100
Post
100
No Video (with Power)
100
Blinking Lights
101
Diagnostic Error Messages
102
BIOS Password
102
Performance (OS)
103
Intermittent Shutdown
103
Blue Screen
105
Freeze at Windows Logo (Hang or Lockup)
106
Electromagnetic Interference (EMI)
107
No Wake up
108
Unresponsive
109
Slow Performance
110
HP Smart Adapter Warning Message
110
Incorrect Time and Date
111
Display
111
Display Anomalies
111
Symptom
112
Quick Check
112
HP PC Hardware Diagnostics (UEFI) for Video Test
113
Display Assembly Diagram
113
Dead Pixel
114
No Video (Internal)
114
No Video (External)
114
Displayport/Vga
115
Hdmi
115
No or Bad External Video Via Docking
115
Incorrect or Missing Color/Distorted Image
116
Touch Screen
117
I/O Devices
118
Keyboard
118
Keyboard Pointing Stick (Select Products Only)
119
Keyboard Backlight
119
Touchpad
120
Network Connectivity (RJ-45 Jack)
120
Network Connectivity Wireless (WLAN)
121
Wwan
121
Usb
122
Smart Card Reader
122
Speaker, Headphone - Audio Issues
123
Thunderbolt (TB)
124
Storage
125
Hard Drive or Solid-State Drive Not Recognized
126
No Boot to Operating System (no Read-Write Error)
127
Read-Write Error
127
Slow Performance
128
Blue Screen (BSOD) Error
128
Noisy Hard Drive
128
Mechanical
129
Noise (Sound)
129
Fan Runs Constantly
130
Thermal Shutdown (Hot)
131
Additional Information
132
Acronyms
132
Blinking Lights and Boot Error Codes
133
Processor Not Executing Code
133
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
133
Memory Module Error
134
Graphics Controller Error (no Controller)
134
Failure System Board Error
134
Intel Trusted Execution Technology (TXT) Error
134
Sure Start Unable to Find Valid BIOS Boot Block Image
135
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
135
POST Error Messages and User Actions
135
Routine Maintenance for Performance Improvement
137
Common Blue Screen Error Messages
138
Error Message List
138
Bug Check Symbolic Names
138
Microsoft General Troubleshooting of Windows Bug Check Codes
138
Use Windows Debugging Tool
139
Windows Software Development Kit (SDK)
139
Display Issue: Pixel Anomalies
142
Cable Management
144
Connector Types
144
Flex Cable
144
Horizontal Cable Insertion
145
Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)
145
Multiple-Pin Vertical Connector (LVDS Cable to System Board)
146
Using Setup Utility (BIOS)
147
Starting Setup Utility (BIOS)
147
Updating Setup Utility (BIOS)
147
Determining the BIOS Version
147
Preparing for a BIOS Update
148
Downloading a BIOS Update
148
Installing a BIOS Update
148
Backing Up, Restoring, and Recovering
150
Backing up Information and Creating Recovery Media
150
Using Windows Tools for Backing up
150
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)
150
Restoring and Recovering Your System
150
Creating a System Restore
151
Restoring and Recovery Methods
151
Recovering Using HP Recovery Media
151
Changing the Computer Boot Order
151
Using HP Sure Recover (Select Products Only)
152
Using HP PC Hardware Diagnostics
153
Using HP PC Hardware Diagnostics Windows (Select Products Only)
153
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code
153
Accessing HP PC Hardware Diagnostics Windows
153
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
153
Accessing HP PC Hardware Diagnostics Windows from Support Assistant
154
Downloading HP PC Hardware Diagnostics Windows
154
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP
154
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
154
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)
154
Installing HP PC Hardware Diagnostics Windows
155
Using HP PC Hardware Diagnostics UEFI
155
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code
155
Starting HP PC Hardware Diagnostics UEFI
155
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
156
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
156
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)
156
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
156
Downloading Remote HP PC Hardware Diagnostics UEFI
157
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
157
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
157
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
157
Computer Specifications
158
XX CM (XX In) Display Specifications
158
Hard Drive Specifications
159
Solid-State Drive Specifications
160
Solid-State Drive Specifications (SATA-3)
160
Statement of Memory Volatility
162
Current BIOS Steps
162
Nonvolatile Memory Usage
164
Questions and Answers
166
Using HP Sure Start (Select Products Only)
168
Power Cord Set Requirements
169
Requirements for All Countries
169
Requirements for Specific Countries and Regions
169
Recycling
171

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HP 4Z6W2UA ABA Maintenance And Service Manual (174 pages)

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