HP 4Z6W3UA ABA Maintenance And Service Manual
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HP 4Z6W3UA ABA Maintenance And Service Manual

HP 4Z6W3UA ABA Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP 4Z6W3UA ABA

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

  • Page 2: Legal Information

    Inc. Bluetooth is a trademark owned by bound by the terms of the HP End User License Not all features are available in all editions its proprietor and used by HP Inc. under Agreement (EULA).
  • Page 3 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 4 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 5: Table Of Contents

    Table of contents 1 Product description................................1 2 Components ...................................4 Right....................................4 Left .....................................5 Display....................................6 Keyboard area..................................7 Bottom ....................................7 3 Illustrated parts catalog ................................9 Computer major components............................9 Display assembly subcomponents..........................12 Cable Kit ...................................13 Bracket Kit..................................14 Plastics Kit..................................15 Miscellaneous parts .................................15 4 Removal and replacement procedures preliminary requirements..................20 Tools required ..................................20 Service considerations..............................20 Plastic parts ................................20...
  • Page 6 Remotely deploying the BIOS and drivers......................72 Analyze the issue ..............................72 5. Remove or uninstall recently added hardware, software ................72 6. HP Hardware Diagnostics and Tools......................72 HP PC Hardware Diagnostics (UEFI).........................72 HP BIOS Configuration Utility (BCU) .........................74 HP Image Diagnostic Tool ..........................74 HP Thermal Monitor............................74...
  • Page 7 HP Smart Adapter warning message......................100 Incorrect time and date..........................101 Display..................................101 Display anomalies............................101 Symptom................................102 Quick check ..............................102 HP PC Hardware Diagnostics (UEFI) for video test ..................103 Display assembly diagram..........................103 Dead pixel...............................104 No video (internal) ............................104 No video (external) ............................104 DisplayPort/VGA ............................105 HDMI ................................105...
  • Page 8 Installing a BIOS update..........................138 9 Backing up, restoring, and recovering ..........................140 Backing up information and creating recovery media ....................140 Using Windows tools for backing up ........................140 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ......140 viii...
  • Page 9 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..............146 Downloading the latest HP PC Hardware Diagnostics UEFI version .............146 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..146 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............146 Downloading Remote HP PC Hardware Diagnostics UEFI ..................147...
  • Page 10 Index ......................................162...

  • Page 11: Product Description

    This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP mt46 Mobile Thin Client Processor AMD® “Renoir” Ryzen Pro quad-core R3 15W APUs with optional DASH support Graphics Internal graphics AMD “Vega7” Radeon integrated graphics Supports HD Decode, DX12, and HDMI 1.4b, HDCP 2.3 via DisplayPort up to 4 K @ 60 Hz and via HDMI up to 4 K...
  • Page 12 Product components and their descriptions (continued) Category Description The following support S5 wake on LAN (via out of band) and S5 MPAT (via out of band): HP USB-C/A Universal Dock G2, HP USB-C Dock G5, HP Thunderbolt Dock G2. Wireless Wireless Local Area Network (WLAN) (select products only) Compatible with Miracast®...
  • Page 13 Nano security lock Smart card reader (active) (select products only) Preboot authentication (password, smart card) SecureBIO capable Hardware enforced firmware protection: HP Hardware Root of Trust + Sure Start Gen6 Operating system Win 10 IoT 64 Enterprise LTSC HP ThinPro...

  • Page 14: Components

    USB Type-C ® power connector and SuperSpeed Connect an AC adapter that has a USB Type-C connector, ports (2) with HP Sleep and Charge (select supplying power to the computer and, if needed, charging the products only) computer battery.

  • Page 15: Left

    The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and (select products only) charges small devices, even when the computer is off.

  • Page 16: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The F12 programmable key does not function on keyboards on this product.
  • Page 18 Table 2-4 Bottom component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 19: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Illustrated parts catalog...
  • Page 20 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page 12 Top cover/keyboard NOTE: For a detailed list of country codes, see...
  • Page 21 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number ● Backlit, for use in privacy models M15208-xx1 ● Not backlit M15209-xx1 Touchpad Without NFC antenna M07108-001 Includes NFC antenna M07109-001 Touchpad button board For use in models with UMA graphics memory M07106-001 Fingerprint reader M07206-001...

  • Page 22: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 4 GB L83673-001 (20) Memory cover (included in Bracket Kit; not illustrated) M07145-001 (21) WWAN module Intel XMM 7360 LTE-Advanced (Cat 9) L70670-002 (22) Battery (3 cell, 53 Whr) L78555-002 (23) Bottom cover...

  • Page 23: Cable Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Display panel 1000 nits, ambient light sensor M08711-001 250 nits, models with WWAN M07092-001 250 nits, models without WWAN, IR camera, Touch-on Panel (TOP) M07094-001 400 nits, models without WWAN, IR camera, ambient light sensor M07093-001 Hinge cover (included in Hinge Kit) M07104-001...

  • Page 24: Bracket Kit

    Table 3-3 Cable Kit content descriptions and part number Component Spare part number Cable Kit, includes: M08526-001 Hub board to system board cable Third microphone board to hub board cable IR camera to hub board cable Ambient light sensor to hub board cable Ambient light sensor to hub board cable (privacy models with WWAN) Ambient light sensor to display panel (privacy models with WWAN) Dual ambient light sensor to hub board cable...

  • Page 25: Plastics Kit

    Table 3-4 Bracket Kit component descriptions and part numbers (continued) Item Component Spare part number Memory cover Solid-state drive cover USB bracket Fingerprint reader bracket SIM tray (not illustrated) Plastics Kit To identify the Plastics Kit components, use this illustration and table. Table 3-5 Plastics Kit component descriptions and part numbers Item...
  • Page 26 45 W, nPFC, USB-C, wall mount, 1.8 m L32390-001 Screw Kit M07205-001 Case Top load case 679921-001 Dock HP Thunderbolt Dock 120 W (with cable) L15809-001 HP USB-C/A Universal Dock (with cable) L64087-001 HP USB-C Mini Dock 935327-001 HDMI to VGA Adapter 701943-001...
  • Page 27 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C7, conventional, 1.0 m) Japan L19375-001 Power cord (C5, conventional, 1.0 m) Argentina L19357-001 Australia L19358-001 Brazil L19359-001 Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 India L19363-001...
  • Page 28 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002 Power cord (C13, premium, 1.0 m) Argentina L30811-001 Australia 100661-021 Brazil L30812-001 Denmark 130627-014 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) 100614-016 India 403440-008...
  • Page 29 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number South Korea L22328-001 Switzerland L22324-001 Taiwan L22329-001 Thailand L22326-001 United Kingdom L22320-001 Power cord (C5, fixed duckhead, premium, 1.0 m) Argentina L36815-001 Australia L36816-001 Brazil L44789-001 Denmark L36817-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L36818-001...

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 31: Workstation Guidelines

    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 32: Generating Static Electricity

    Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. Generating static electricity Follow these static electricity guidelines.

  • Page 33: Personal Grounding Methods And Equipment

    ● foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 34: Packaging And Transporting Guidelines

    Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as xx screws when you service Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.

  • Page 36: Memory Modules

    Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures.
  • Page 37 Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the bottom cover (see Bottom cover on page 25). Disconnect the battery cable from the system board (see Battery on page 35). If you are replacing a memory module, remove the existing memory module: Use the tab (1) to lift the cover off the memory modules (2).
  • Page 38 To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).

  • Page 39: Wlan Module

    Replace the cover by inserting the edges of the cover into the clips on the system board that surround the memory modules (1). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX201 + Bluetooth 5 (802.11ax 2 ×...
  • Page 40 Carefully disconnect the two antenna cables from the module (1). Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal.

  • Page 41: Wwan Module

    WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) L70670-002 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 42: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.
  • Page 43 Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 128 GB, SATA-3, TLC L85346-002 Solid-state drive cover (included in Bracket Kit) M08556-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25).
  • Page 44 Pull the drive away from the socket to remove it (2). Replace the cover by inserting the edges of the cover into the clips on the system board near the sides of the solid-state drive. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 50 screws when you service the parts described in this chapter.
  • Page 46 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 47: Rtc Battery

    Remove the battery from the computer (5). To insert the battery, reverse the removal procedures. RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-2 RTC battery description and part number Description Spare part number RTC battery L13694-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly...

  • Page 48: Speakers

    Use a tool (2) to release the battery from the computer (3). Reverse this procedure to install the RTC battery. Speakers To remove the speakers, use this procedure and illustration. Table 6-3 Speaker description and part number Description Spare part number Speaker Kit M07107-001 Before removing the speakers, follow these steps:...

  • Page 49: Card Reader Board

    Remove the speakers from the computer (3) . Reverse this procedure to install the speakers. Card reader board To remove the card reader board, use this procedure and illustration. Table 6-4 Card reader board description and part number Description Spare part number Card reader board M07105-001 Card reader board cable (included in Cable Kit)

  • Page 50: Usb Board

    Remove the board from the computer (3). Reverse this procedure to install the card reader board. USB board To remove the USB board, use this procedure and illustration. Table 6-5 USB board description and part number Description Spare part number USB board M07207-001 USB board cables (included in Cable Kit)

  • Page 51: Power Connector Cable

    Remove the board from the computer (5). Reverse this procedure to install the USB board. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 6-6 Power connector cable description and part number Description Spare part number Power connector cable M15626-001 Before removing the power connector cable, follow these steps:...

  • Page 52: Fingerprint Reader Board

    Remove the power connector cable from the computer (3). Reverse this procedure to install the power connector cable. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-7 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board...

  • Page 53: Touchpad

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-8 Touchpad description and part number Description Spare part number Touchpad button board M07106-001 Touchpad M07108-001...
  • Page 54 Lift the metal tape (6), and then remove the touchpad from the computer (7). Disconnect the cable from the reverse ZIF connector on the NFC module (1). Peel the system board cable from the side of the touchpad (2). Remove the five Phillips M1.6 × 1.8 screws (3) that secure the touchpad to the computer. Remove the touchpad from the computer (4).

  • Page 55: Nfc Module

    NFC module To remove the NFC module, use this procedure and illustration. Table 6-9 NFC module description and part number Description Spare part number NFC module M07214-001 NFC module cable (included in Cable Kit) M07101-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25).

  • Page 56: Heat Sink

    Table 6-10 Fan description and part number Description Spare part number Fan assembly M07102-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the bottom cover (see Bottom cover on page 25).
  • Page 57 Remove the bottom cover (see Bottom cover on page 25). Disconnect the battery cable from the system board (see Battery on page 35). Remove the heat sink: In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the computer.

  • Page 58: System Board

    Reverse this procedure to install the heat sink. System board To remove the system board, use these procedures and illustrations. Table 6-12 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-301: Windows 10 operating system System board with R3 Pro mt46...
  • Page 59 Solid-state drive (see Solid-state drive on page 32). ● Heat sink (see Heat sink on page 46). ● Remove the system board: Disconnect the following cables from the system board: Power connector cable (1) ● Camera cable (2) ● Antenna cables from the WWAN module (select products only) (3) ●...
  • Page 60 Remove the four Phillips M2.0 × 4.0 screws (1) that secure the bracket to the system board, and then remove the bracket (2). The plastic bracket is available in the Plastics Kit as spare part number M07215-001. Remove the two Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer.

  • Page 61: Display Assembly

    Lift the side of the system board upward (1), and then pull the system board away from the connectors on the side of the computer to remove it (2). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts.
  • Page 62 Disconnect the antenna cables from the WLAN module (5) and disconnect the left display cable (6), and then remove the cables from the clips along the side of the fan (7). Remove the six Phillips M2.5 × 4.0 screws (1) that secure the display assembly to the computer. Rotate the display to open the hinges (2).
  • Page 63 Remove the bezel from the display (4). Bezels are available as the following spare part numbers: M07163-001: IR camera and ambient light sensor ● M07164-001: IR camera ● M07165-001: RGB camera and ambient light sensor ● M07166-001: RGB camera ● M07100-001: Microphone module only (no camera module) ●...
  • Page 64 If you need to remove the hinges from the display enclosure: Remove the three Phillips M2.0 × 10.0 screws (1) from each hinge. Remove the hinges from the display (2). The hinges are available in the Hinge Kit as spare part number M07104-001. If you need to remove the display panel: Check the fit of the various alignment tools on the display assembly.
  • Page 65 The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out from behind the display panel (3).
  • Page 66 Remove the panel (4). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the panel. Peel the protective layer from the bottom of the adhesive strips (1). Starting near the bottom of the inside of the display back cover (2), install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover (3).
  • Page 67 Insert the top of the panel into the top of the display rear cover (6), and then rotate the panel into place (7). Be sure that the upper corners of the panel are positioned up against the insides of the alignment tools.
  • Page 68 Install temporary rubber spacer strips on the left and right sides of the bezel (1), and then close the display (2). Position the computer upside down on a table. Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table.
  • Page 69 Leave the computer upright on the table for 10 minutes to be sure the panel sits correctly in the display. Open the display and remove rubber spacer strips. Replace the hinge cover by positioning the cover over the bottom of the display, rotating the cover upward, sliding it to the left, and then replacing the screw.
  • Page 70 If you need to remove the second ambient light sensor from the display, disconnect the cables from the ZIF connectors on the board (1), and then remove the sensor from the computer (2). The second ambient light sensor is available as spare part number M07213-001. If you need to remove the microphone board from the display, disconnect the cable from the reverse ZIF connector on the board (1), and then use a tool (2) to release the board from the computer (3).
  • Page 71 If you need to remove the camera module: ▲ Use a tool (1) to lift up evenly across the module and peel the module up from the display back cover (2), and then disconnect the cable from the reverse ZIF connector on the module (3). The camera module is available as spare part number M07216-001 for RGB cameras and M08549-001 for IR cameras.
  • Page 72 If you need to remove the display cable, disconnect the cable from the ZIF connector on the hub board (1), remove the cable from the clips at the bottom of the display back cover (2), and then remove the cable (3). The display panel cable is available as spare part number M07203-001.
  • Page 73 If you need to remove the WLAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the cover (2), (3), and then remove the antennas and cables (4). If you need to remove the WWAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips in the back (2) and near the hinge on the display back cover (3), and then remove the antennas and cables (4).
  • Page 74 If you need to remove the second ambient light sensor cables, disconnect the cable from the ZIF connectors on the second ambient light sensor (1) and hub board (2), and then peel the cables off the inside of the display back cover to remove them (3). The second ambient light sensor cable is available in the Cable Kit as spare part number M07101-001.

  • Page 75: Keyboard With Top Cover

    M07096-001: Models without WWAN, 250 nits M07097-001: Models without WWAN, 400 nits Use the following illustration to determine proper cable routing. The WWAN antenna cables and display cable route through the right hinge (1). The WLAN antenna cables and display cable route through the left hinge (2).
  • Page 76 Table 6-14 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281...

  • Page 77: Troubleshooting Guide

    Based on some of the most common symptoms, this chapter identifies logical steps and available resources or tools for resolving an issue. HP recommends that you follow the instructions carefully, observe safety precautions, and note any observations or results. Capturing this information can help identify and resolve the problem more quickly.

  • Page 78: General Troubleshooting Steps

    Proceed through the steps in the following table until the issue is resolved, and then move on to the next step that is relevant to the issue. For example, if you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in step 6, you can then move on to step 10 to reseat the memory into its memory slot.

  • Page 79: Boot Up Sequence

    Power-On Self-Test (POST) verifies that hardware components (such as processor, hard drive, memory) are functional. When POST is complete, the HP logo appears briefly and then disappears. If there are errors, the computer may exhibit blinking lights and POST error messages, and so on.
  • Page 80 Battery discharges too fast on page No wake up on page 98 Unresponsive on page 99 Burnt smell on page 90 Slow performance on page 100 HP Smart Adapter warning message on page 100 Incorrect time and date on page 101 a,b,c similar symptoms Failure classification by hardware devices To determine failure by device, use this table.

  • Page 81: Examine The Environment

    Table 7-5 Failure classification by hardware devices (continued) 4. Display 5. I/O devices 6. Storage 7. Mechanical DisplayPort/VGA on page Network connectivity Slow performance on (RJ-45 jack) on page 110 page 118 HDMI on page 105 Network connectivity Blue screen (BSOD) error wireless (WLAN) on page on page 118 No or bad external video...

  • Page 82: Manually Updating Bios And Drivers

    6. HP Hardware Diagnostics and Tools HP offers diagnostics and tools to diagnose hardware failure. This section describes how to use some of these tools. Make sure to check for the latest versions before use. HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly.
  • Page 83 In addition, for HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Hardware Diagnostics Tool (http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html? jumpid=va_r602_us/en/any/pps/pl_ot_ob_ds_pd/HP_PC_Hardware_Diagnostics_cc/dt) supports a wide range of HP computers. The tool runs outside the operating system so that it can isolate hardware failures from software issues, whether caused by the operating system or applications.

  • Page 84: Hp Bios Configuration Utility (Bcu)

    HP BIOS Configuration Utility (BCU) HP BCU is a free utility that captures the BIOS settings and their values. This tool provides a text file of the computer’s BIOS configuration. This file can help identify any settings that may be contributing to an issue.

  • Page 85: Non Hp Diagnostics Tools

    Non HP diagnostics tools Refer to the following diagnostic tools for troubleshooting help. Windows-to-Go USB Windows-To-Go USB is a Microsoft-based tool for Enterprise editions of Windows that can help in troubleshooting. You can find a process online about how to create a live Windows USB drive. For more information, see https://technet.microsoft.com/en-us/library/hh831833.aspx.

  • Page 86: Blinking Light Codes

    POST checks the following items to ensure that the computer system is functioning properly: Memory ● Processors ● BIOS ● Mass storage devices ● Fans ● The following table describes errors encountered during HP PC Hardware Diagnostics (UEFI). Chapter 7 Troubleshooting guide...

  • Page 87: Resolve The Issue

    This message indicates that the primary battery has very low capacity. Search for support documentation at http:// www.hp.com/support for details on using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement. Wireless Modules Not installed or responding Reseat the wireless LAN adapter module and antennas.

  • Page 88: Soft Reset (Default Settings)

    Before performing a hard reset, you must disconnect or remove all peripheral devices. Start and test the computer by itself, and if the problem is not resolved, reconnect one peripheral device at a time. To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP.

  • Page 89: 10. Reseat Cables And Connections

    In addition to removing recently added components, you can narrow the issue down further with a ● minimum configuration. For example, if HP PC Diagnostics reports a memory error, test one memory module at a time to isolate the defective module.

  • Page 90: Essential Hardware Configuration

    NOTE: This step is to be used by authorized service providers only. HP will not honor the warranty for a system tested with the system board removed without the heat sink or fan.

  • Page 91: Test With Verified Working Configuration (Hardware Or Operating System)

    ● Cables or connections are loose. ● Technician is unaware of information available from the HP Support website (CA - Customer Advisory). ● The issue is related to existing or known issues that might be identified in existing support articles.

  • Page 92: Verify Solution

    HP public document, provide the document information to the customer, letting them know they can locate it on http://www.hp.com. Also, tell them that there are other solutions available on the website. Advise the customer to check the website first when they have an issue. It might save them time calling in.

  • Page 93: Consulting With Hp Service

    Press the touchpad On/Off button light. If the light toggles on or off, the touchpad is likely operating correctly. Consulting with HP Service If further HP support is required, this information may be requested when you call. So it may be helpful to take notes. Technical support registration number (if applicable) ●...

  • Page 94: Common Issues And Possible Solutions

    Third-party hardware or software ● Operating system type and revision level ● Description of symptom or failure ● Common issues and possible solutions This section contains common issues, symptoms, and a series of tables that describe possible solutions to issues from Failure Classification tables. The following sections identify the issue with symptoms and solutions to resolve an issue.
  • Page 95 Replace new power connector cable (if the cable exists and is defective) To isolate faulty power connector cable and power button, technicians can short power-on pads or pins to turn on the computer. Contact HP Engineering for this information. Verify blinking lights (7.

  • Page 96: Intermittent Power-On, Shutdown, Reboot

    Table 7-9 Issues, possible causes, and fixes (continued) Items Procedures Tips Computer automatically boots without pressing power button when the RTC 3 V battery is removed. Therefore, after the service door and RTC 3 V battery are removed, you do not have to press power button from top side. In essential hardware configuration, mWS G1 and G2 may require discrete graphics processing unit (GPU) to boot.

  • Page 97: Ac Adapter Issue

    If there is still no rear power light or no boot, replace the AC adapter. Tips The HP Smart AC adapter has a special pin in the middle, called the ID pin, for power rating and throttling. If this pin is broken, the rear power light turns on, but the power button and front power lights blink continuously, and the computer does not turn on.
  • Page 98 Use HP Hardware Diagnostics (UEFI) (6. HP Hardware Diagnostics and Tools on page HP PC Hardware Diagnostics (UEFI) is a good tool to use to isolate and determine faulty battery, especially for quickly discharging (short life) battery. Verify that battery is recognized and charging.

  • Page 99: Battery Discharges Too Fast

    Test and calibrate battery using HP PC Hardware Diagnostics (UEFI). Verify battery life cycle using HP Support Assistant tool. If battery cycle life is past its life expectancy (past the 1000-cycle life and 3-year warranty), the battery might need to be replaced.

  • Page 100: Burnt Smell

    Inspect further sources internally after disassembling chassis, such as burnt or damaged components. If the issue persists, replace boards, AC adapter, and battery for safety concern, and report issues to HP. POST Use the following sections to troubleshoot Power-on Self Test issues.

  • Page 101: Blinking Lights

    Perform hardware reset (8. Hard reset on page 77) and verify that HP Logo is presented correctly on display screen when pressing f10. Test with external monitor via VGA port (or DisplayPort, HDMI, or other). Press power button and close the computer lid to force video output to external video.

  • Page 102: Diagnostic Error Messages

    Restore hardware to its original condition (for example, bootable solid-state drive instead of hard drive). Reseat suspected components and verify connection. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. Note An Error Message means that the system has finished BIOS hardware validation and is ready to launch the Startup Menu.

  • Page 103: Performance (Os)

    Your BIOS settings may be managed by a BIOS administrator password setup. If you lost or forgot the user password, contact your IT personnel. If you lost or forgot the administrator password, contact HP service to reset the password. This process requires a unique UUID.
  • Page 104 Verify functionality of AC adapter alone. If it does not work, test with a verified working adapter. Verify battery alone. Verify that battery is not depleted. Test battery using HP PC Hardware Diagnostics (UEFI) tool. Verify connection of power button and cable.

  • Page 105: Blue Screen

    (6. HP Hardware Diagnostics and Tools on page 72) to isolate major faulty hardware issues. HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory, and system. ● Thermal Monitor (available only to authorized service providers and technicians) tool to monitor ●...

  • Page 106: Freeze At Windows Logo (Hang Or Lockup)

    Conflict of instructions from multiple programs or drivers; installing a new hardware or program that is not compatible (may also cause a blue screen error—see blue ● HP Logo displays briefly screen issue). ● Attempt to boot to operating system and freeze/hang at Windows logo ●...

  • Page 107: Electromagnetic Interference (Emi)

    Roll back to previous version may be necessary. Go to safe mode to install drivers. Run Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page to isolate hardware issue. Undo recent changes in Windows (5. Remove or uninstall recently added hardware, software on page 72).

  • Page 108: No Wake Up

    Table 7-22 Issues, possible causes, and fixes (continued) Items Procedures (2. Examine the environment on page 71). Pay attention to external power source, high-frequency signals such as cell phones, microwave ovens. Move the computer to different locations nearby to determine where it fails and where it does not fail.

  • Page 109: Unresponsive

    Table 7-23 Issues, possible causes, and fixes (continued) Items Procedures Screen saver is set. Press any key or touch touchpad to resume. Verify that Display Choice is set to external video only. Toggle screen control key combination fn + f4 Windows logo Tips If you are using a docking station, set your notebook display as a primary display.

  • Page 110: Slow Performance

    Tips Routine maintenance for performance improvement on page 127). See http://windows.microsoft.com/en-us/windows-8/free-up-disk-space. http://windows.microsoft.com/en-us/windows/optimize-windows-better­ performance#optimize-windows-better-performance=windows-vista. HP Smart Adapter warning message Use this information to troubleshoot power adapter warning messages. Table 7-26 Issues, possible causes, and fixes Items Procedures Symptom...

  • Page 111: Incorrect Time And Date

    Display anomalies The display panel is a field-replaceable unit (FRU) and must be replaced by only authorized technicians. However, HP highly recommends that users and technicians observe symptoms and use the HP PC Hardware Diagnostics (UEFI) tool before any replacement.

  • Page 112: Symptom

    Symptom This section includes common display issues with symptoms: Blank or black video ● Incorrect color, missing color, distorted image ● Flickering image ● Vertical lines (because of LDVS, decreased signal integrity, and data loss) ● Dead pixel (because of display liquid, internal transistor, and others) ●...

  • Page 113: Hp Pc Hardware Diagnostics (Uefi) For Video Test

    ● Palette Check: to test the three video color components (red, green, blue) ● Dead Pixel Check: to check dead pixels in eight different colors (Dead Pixel Check is available with the HP ● PC Diagnostics 3-in-1 USB Key tool) Review the video troubleshooting in the following Display section for specific issues and possible solutions.

  • Page 114: Dead Pixel

    Use an external monitor with higher resolution. Test with external monitor using HDMI or HP port. Press the power button and close the computer lid to force video output to external video. If there is still no video, contact support.

  • Page 115: Displayport/Vga

    (4. Update BIOS and drivers on page 71) when you hear sound but do not see video on HDTV. References http://support.hp.com/us-en/document/c01186408 No or bad external video via docking Use this information to troubleshoot video issues while docking. Table 7-32 Issues, possible causes, and fixes...

  • Page 116: Incorrect Or Missing Color/Distorted Image

    Be sure that external monitor is compatible with the computer. If applicable, plug the dock in different Type-C ports. For more information, see the technical white paper titled ”HP Elite Dock with Thunderbolt 3 & HP ZBook Dock with Thunderbolt 3.” Go to http://www.hp.com/...

  • Page 117: Touch Screen

    Sleep mode. Perform Microsoft System Restore, and restore to a time when the system was working. Perform HP System Recovery if none of the previous actions resolve the issue. References https://support.hp.com/us-en/document/c03488148...

  • Page 118: I/O Devices

    Make sure external devices are supported and compliant (for example, USB Type-C, Thunderbolt 3, PCI ● Express). If you have problems with external devices not provided by HP, contact device manufacturers for ● compatibility and latest drivers before troubleshooting (for example, USB devices, Thunderbolt devices, PCI express card reader, VGA, display, HDMI monitors, speakers).

  • Page 119: Keyboard Pointing Stick (Select Products Only)

    Table 7-35 Issues, possible causes, and fixes (continued) Items Procedures Replace new internal keyboard and retest. Tips If a key works only when pressed with force, inspect and remove debris trapped under keycap. Keyboard pointing stick (select products only) Use this information to troubleshoot pointing stick issues. Table 7-36 Issues, possible causes, and fixes Items...

  • Page 120: Touchpad

    Install the latest touchpad driver. Adjust touchpad settings (Control Panel > Mouse). Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (f2> Component Tests > Mouse Test > Pointer Test & Drag and Drop Test). The following steps are for authorized service providers/technicians.

  • Page 121: Network Connectivity Wireless (Wlan)

    Table 7-39 Issues, possible causes, and fixes (continued) Items Procedures Quick Check: verify the network status lights that supposed to flash when there is network activity. Network connectivity wireless (WLAN) Use this information to troubleshoot wireless connectivity issues. Table 7-40 Issues, possible causes, and fixes Items Procedures...

  • Page 122: Usb

    Table 7-41 Issues, possible causes, and fixes (continued) Items Procedures ● Verify module and antenna cable connections are not loose. ● Verify antenna cables are properly connected to the correct terminals. For example, the antenna cable labeled 1 connects to the Main terminal labeled 1. The antenna cable labeled 2 connects to the Aux terminal labeled 2.

  • Page 123: Speaker, Headphone - Audio Issues

    Table 7-43 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes ● Not recognized Physical damage, incorrect insertion, dirt, driver, malfunctioning card reader. ● Unable to write NOTE: Some cards have a read-write security switch on the card. Be sure that switch is set to Write Enabled before attempting to write data to it.

  • Page 124: Thunderbolt (Tb)

    Issues, possible causes, and fixes (continued) Items Procedures Reinstall the latest audio driver. Test audio device using HP PC Hardware Diagnostics (UEFI) tool > Component Tests > Audio). Test with a verified working operating system. If issue is resolved, restore full operating system.

  • Page 125: Storage

    NOTE: Back up all critical data before troubleshooting the drive. ● Before contacting support, HP recommends that you run a drive (HDD, SSD, M.2 drive) test using the HP ● PC Hardware Diagnostics (UEFI) tool on the suspected failed drive.

  • Page 126: Hard Drive Or Solid-State Drive Not Recognized

    If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under ● warranty that does not fail the HP Hard Drive Self-Test. If there is no physical problem with the hard drive (or memory), then try reinstalling the Windows ●...

  • Page 127: No Boot To Operating System (No Read-Write Error)

    (10. Reseat cables and connections on page 79). Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the hard drive replaced. If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the hard drive and its files in Windows (using command “CHKDSK /f /r /x”).

  • Page 128: Slow Performance

    127). Blue screen (BSOD) error A faulty hard drive can cause a blue screen error. Perform the drive tests using the HP Diagnostics Tool to make sure that the drive is functional. If all of the tests are successful, see...

  • Page 129: Mechanical

    Verify original hard drive connection and flex cable. Reseat hard drive and connection. Run HP PC Hardware Diagnostics (UEFI). If failed, record failure code and replace hard drive replace. If you find no error with HP PC Hardware Diagnostics (UEFI), perform disk defragmentation.

  • Page 130: Fan Runs Constantly

    Table 7-51 Issues, possible causes, and fixes (continued) Items Procedures Noisy hard drive Determine whether the noise comes from the hard drive. Noisy hard drive on page 118. Noisy optical drive Determine whether the noise comes from an optical drive. Remove CD/DVD from the optical drive.

  • Page 131: Thermal Shutdown (Hot)

    Fan often is part of thermal solution, including heat sink, heat sink fin/muffler, and thermal grease. Fan replacement requires reboot and fan function verification using HP PC Hardware Diagnostics (UEFI) tool. For more information, see the following links: ●...

  • Page 132: Additional Information

    Be sure that no obstructions or dust are in heat sink fan, fin, or vent. Be sure that the notebook is not sitting on a hot surface that blocks vent intakes. Test fan using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware Diagnostics and Tools on page 72).

  • Page 133: Blinking Lights And Boot Error Codes

    In some cases, when the host processor is not executing code or does not have the necessary code to drive the display, light blink codes inform you of a problem. The following information is from the white paper http://h10032.www1.hp.com/ctg/Manual/c04685655. Table 7-54...

  • Page 134: Memory Module Error

    You can resolve this problem by placing a clean copy of the system BIOS on a USB key or in the appropriate hard drive directory and performing a reboot. If this error reoccurs, see General troubleshooting steps on page NOTE: The computer attempts to notify you of this problem through a series of blinking lights.

  • Page 135: Sure Start Unable To Find Valid Bios Boot Block Image

    Sure Start has identified a problem (Manual Recovery Policy Set) This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure Start normally repairs this type of issue; however, on this computer HP Sure Start has been configured to operate in manual mode key sequence.
  • Page 136 Boot device not found This code indicates a potential problem with the hard drive. Run the hard Manager drive test. https://support.hp.com/emea_africa-en/document/c01443371 more information. Boot Device Hard Disk 1 Error Indicates a potential problem with the hard drive. Run the hard drive test.

  • Page 137: Routine Maintenance For Performance Improvement

    Primary Battery This code indicates that the primary battery has very low capacity. Replace Search http://www.hp.com/support for details about using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement. Battery Check Secondary Battery This indicates that the secondary battery has very low capacity.

  • Page 138: Common Blue Screen Error Messages

    If you recently added hardware to the system, try removing or replacing it. Or check with the ● manufacturer to see if any patches are available. Try running HP PC Hardware Diagnostics (UEFI). ● Check with the manufacturer to see if an updated system BIOS or firmware is available.

  • Page 139: Use Windows Debugging Tool

    Disable BIOS memory options such as caching or shadowing. ● Check the System Log and Application Log in Event Viewer to see if any additional error messages have ● been logged recently. These might pinpoint the cause of the error. Use Windows Debugging Tool Debugging Tools for Windows are the primary tools used by Microsoft software developers to analyze and resolve errors that result in memory dumps.
  • Page 140 Select features to install. Run the SDK as an administrator. Set the symbol path. Select File > Symbol File Path. In the Symbol path box, type ● SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbo Chapter 7 Troubleshooting guide...
  • Page 141 Save the workspace. ● Open the crash dump file. Windows Software Development Kit (SDK)

  • Page 142: Display Issue: Pixel Anomalies

    Lookup for Bug Check 0xC2. Display issue: pixel anomalies All HP notebook displays adhere to strict quality and reliability specifications. A small percentage of display panels might have minor cosmetic manufacturing anomalies or irregularities such as bright or dark dots in...
  • Page 143 Combination = in any combination and any color that are always on or off ● Use the HP PC Hardware Diagnostics (UEFI) tool to determine numbers of pixels and their distance. HP uses the following set of criteria when damaged displays are submitted for warranty coverage.

  • Page 144: Cable Management

    Cable management Proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when you have to remove and install components. Handle cables with care to avoid damage. ● Apply only the tension required to seat or unseat cables during insertion or removal from the connector. ●...

  • Page 145: Horizontal Cable Insertion

    Horizontal cable insertion Use flat tool to pull connector evenly. Do not pull on cable to remove. Slide connector into receptacle on same horizontal plane as board and use a flat tool to push evenly into receptacle. Multiple-pin horizontal connector (LVDS cable to display panel) Use these procedures to properly insert and remove a multiple-pin horizontal connector.

  • Page 146: Multiple-Pin Vertical Connector (Lvds Cable To System Board)

    Multiple-pin vertical connector (LVDS cable to system board) Use this procedure to properly insert and remove a multiple-pin vertical connector. Remove the connector gasket before removing the connector. ● If the connector has a plastic pull tab, pull the tab to disconnect. Otherwise, use flat tool under the ●...

  • Page 147: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 148: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 149 Using the hard drive path you recorded earlier, open the folder that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 150: Backing Up, Restoring, And Recovering

    If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...

  • Page 151: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 152: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 153: Using Hp Pc Hardware Diagnostics

    If instructions for calling support are displayed. Follow those instructions. ● Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.

  • Page 154: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    Accessing HP PC Hardware Diagnostics Windows from Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: Type support in the taskbar search box, and then select the HP Support Assistant app.

  • Page 155: Installing Hp Pc Hardware Diagnostics Windows

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 146. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated.

  • Page 156: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 157: Downloading Remote Hp Pc Hardware Diagnostics Uefi

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 158: Computer Specifications

    Computer specifications This section provides specifications for your computer. Computer specifications When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 11-1 Computer specifications Metric U.S. Dimensions Width 385 mm 15.18 in...

  • Page 159: Hard Drive Specifications

    Table 11-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) 3840 × 2160 (UHD) Surface treatment Antiglare (FHD, UHD panels) Brightview (OLED panel) Brightness 250 nits (FHD, 45% NTSC panel) 300 nits (FHD, 72% NTSC/100% sRGB panels) 400 nits (UHD panel) Viewing angle UWVA...

  • Page 160: Solid-State Drive Specifications

    Solid-state drive specifications This section provides specifications for your solid-state drives. Table 11-4 Solid-state drive specifications 256 GB* 512 GB* 1 TB* Dimensions Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight...
  • Page 161 Table 11-5 Solid-state drive specifications (continued) 128 GB* Total logical sectors 234,441,648 Operating temperature 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 162: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 163 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 164: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 165 A utility must be used Computer Setup (BIOS) or for writing data to a custom utility. this memory and is available on the HP website; go to http:// www.hp.com/support. Select Find your product, and then follow the on-screen instructions.

  • Page 166: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any data on your hard drive.
  • Page 167 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 168: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.

  • Page 169: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 170 Table 13-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...

  • Page 171: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 172 6 electrostatic discharge (ESD)... 20, 21 illustrated........12 camera light, identifying....6 preventing damage..... 20-22 spare part number....12 camera privacy cover, identifying..6 HP PC Hardware Diagnostics UEFI card reader board downloading......146 illustrated........11 starting........145 removal........39 using........145 illustrated........
  • Page 173 20, 24 USB flash drive......141 Plastics Kit recovery media......140 spare part number....15 creating using HP Cloud Recovery keyboard pointing device, product description2 Download Tool....140 product description..... 2 ports creating using Windows tools.140 keyboard with top cover HDMI..........
  • Page 174 11 removal........43 spare part number....11, 43 transporting guidelines....20, 24 USB board illustrated........11 removal........40 spare part number....11, 40 USB bracket illustrated........14 USB SuperSpeed port with HP Sleep and Charge, identifying... 4, 5 Index...

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