Alcohol Monitoring Systems SCRAM Agent Manuals

Manuals and User Guides for Alcohol Monitoring Systems SCRAM Agent. We have 1 Alcohol Monitoring Systems SCRAM Agent manual available for free PDF download: Reference Manual

Alcohol Monitoring Systems SCRAM Agent Reference Manual

Alcohol Monitoring Systems SCRAM Agent Reference Manual (87 pages)

Brand: Alcohol Monitoring Systems | Category: Measuring Instruments | Size: 1 MB

Table of Contents

Table of Contents
5
Introduction and Overview
9
Introduction
9
Company Overview
9
The SCRAM System
10
How SCRAM Systems Works
11
SCRAM CAM Bracelet
12
SCRAM Base Station
13
Figure 1: Bracelet Components
13
Scramnet
14
Direct Connect
15
SCRAM Performance Parameters
15
Customer Services Hours
16
SCRAM Program Guidelines
17
Caseload Management
18
Scram Cam Client Monitoring
19
Data Interpretation and Analysis
19
Figure 2: Daily Action Plan
19
Alert Generation
20
Figure 3: Alcohol Detected
21
Figure 4: Alcohol Detected - Interferant
22
Figure 5: Potential Removal - Overlay Graph
24
Figure 6: Potential Tamper - Overlay Graph
24
Alert Confirmation Process
27
Figure 7: Alert Confirmation Process
27
Figure 8: Daily Action Plan
28
Figure 9: Non-Compliance Reporting Flow
30
Figure 10: Non-Compliance Report
31
Figure 11: Request for Testimony Process
32
Scram Cam + House Arrest Client Monitoring
33
Event/Alert Generation
33
Event/Alert Notification
35
Scram Cam Client Management
36
Operational Duties
36
Figure 12: Call Verification Check Box
36
Client Tasks
38
Figure 13: Billing Worksheet
39
Figure 14: Access Participant Agreement
43
Scram Cam + House Arrest Client Management
50
Operational Duties
50
Client Tasks
51
Figure 15: Client Leave Schedule
53
Inventory Management
56
Associating Equipment with a New Servicing Location
57
Receiving Equipment from AMS
57
Transferring Equipment to Another Servicing Location
58
Receiving Equipment from Another Servicing Location
58
Returning Equipment to AMS
59
Conducting Physical Inventories
59
Disinfecting and Cleaning
60
Ordering Additional Equipment
60
Ams Policies
61
Customer Services Support Policy
61
Customer Equipment Order Policy
62
Equipment Replacement Policy
63
Equipment with RMA - "In Inventory" Status Policy
63
Equipment with RMA - "In Transit to AMS" Status Policy
63
Damaged Equipment Policy
64
Billable Damage Policy
66
Figure 16: Corrosion Due to Submersion
66
Figure 17: Damage Due to Tampering
67
Figure 18: Damage Due to Crushing
67
Figure 19: Damage Due to Burning
68
Figure 20: Damage Due to Throwing
68
Lost Bracelets Policy - Impact on Monthly Service Billing
69
Personal Court Appearances Policy
69
Figure 21: Damage Due to Dropping
69
Consumables Allocation Policy
70
Health and Safety Policy
71
Customer Costs Policy
72
User Reports
73
Call Center
73
Figure 22: Report Filters
73
Operations Reports
74
Management Reports
74
Inventory Reports
75
Billing Reports
75
Courts
75
Judges
75
Regions
75
Agencies
76
Agents
76
Clients
76
Equipment Damage
76
Appendix A - Glossary of Terms
77
Events/Alerts
78
Movement
78
Equipment
78
Tamper
79
Communication
79
Power
80
Appendix B - Frequently Asked Questions
83
Scram System
83
Rma S (Return Material Authorizations
85
Scram Equipment
86
Checking in Equipment
87

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