Alcohol Monitoring Systems SCRAM Agent Reference Manual

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SCRAM Agent Reference Guide

v2.0

Presented by Alcohol Monitoring Systems, Inc.

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Do you have a question about the SCRAM Agent and is the answer not in the manual?

Questions and answers

Sherry Eckstein

January 26, 2025

I cannot hook up the Scram monitoring it says scram system check phone line

1 comments:

Mr. Anderson

February 10, 2025

The provided context does not contain specific instructions on resolving the "SCRAM system check phone line" issue. However, you can contact AMS Customer Service for assistance. Before reaching out, check the SCRAMNET Help page for possible solutions. If needed, contact AMS via phone at 303.785.7879 (with an access code) or email support@alcoholmonitoring.com.

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Summary of Contents for Alcohol Monitoring Systems SCRAM Agent

Page 1 SCRAM Agent Reference Guide v2.0 Presented by Alcohol Monitoring Systems, Inc.
Page 2 Such information is subject to change without notice and does not represent any commitment or promise on the part of Alcohol Monitoring Systems, Inc. software described in this document is furnished under a license agreement. part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purposes without the express written permission of Alcohol Monitoring Systems, Inc.
Page 3 The SCRAM CAM Bracelet, Base Station, and Direct Connect are compliant with Australian and New Zealand EMC standards. Alcohol Monitoring Systems, Inc. declares that the above products are in conformity with the essential requirements and provisions of the following Council...
Page 4 Product Specifications CAM Bracelet Specifications  Input Power: 3.0 VDC @ 3 ma DC  Operating Frequency: 916.5 MHz (US and Canada) 868.3 MHz (Europe)  Approved Battery Type: Any 3 VDC CR2 lithium battery (US and Canada) ® Duracell Ultra CR2 (Europe) Base Station Specifications ...
Page 5: Table Of Contents
TABLE OF CONTENTS Introduction and Overview ......................1 ............................1 NTRODUCTION ..........................1 OMPANY VERVIEW The SCRAM System ..........................2 How SCRAM Systems Works ........................3 SCRAM CAM Bracelet ........................... 4 SCRAM Base Station ..........................5 ...
Page 6 Billable Damage Policy ........................58 Lost Bracelets Policy – Impact on Monthly Service Billing ..............61 Personal Court Appearances Policy ....................61 Consumables Allocation Policy ......................62 Health and Safety Policy ........................63 Customer Costs Policy ......................... 64 User Reports ..........................
Page 7 LIST OF FIGURES Figure 1: Bracelet Components ........................5 Figure 2: Daily Action Plan .......................... 11 Figure 3: Alcohol Detected .......................... 13 Figure 4: Alcohol Detected - Interferant ...................... 14 Figure 5: Potential Removal - Overlay graph ....................16 ...
Page 8 Version: 2.0 1/19/2017...
Page 9: Introduction And Overview
William Shakespeare Introduction Alcohol Monitoring Systems, Inc. (AMS) is pleased to provide this Agent Reference Guide, which is designed to be your “go to” manual for any questions that you may have in the areas of SCRAM client and inventory management. The information is written succinctly using the philosophy of “find the information…use the information”...
Page 10: The Scram System
Introduction and Overview THE SCRAM SYSTEM The SCRAM System is comprised of four parts:  SCRAM CAM Bracelet  SCRAM House Arrest Bracelet  SCRAM Base Station  SCRAM Where the bracelet is the heart of the SCRAM System, SCRAM is the brains.
Page 11: How Scram Systems Works
Introduction and Overview HOW SCRAM SYSTEMS WORKS SCRAM CAM Alcohol concentration cannot be accurately determined solely on the basis of the amount of alcohol a person has consumed. The exact quantity consumed, times of ingestion, body weight, rate of absorption and elimination vary from person to person. After consumption, alcohol rapidly becomes associated with all parts of the body where water is retained, such as sweat, mucus, and breath.
Page 12: Scram Cam Bracelet
Introduction and Overview There are several levels of SCRAM House Arrest, varying in severity as to the requirements of the court order. A curfew may restrict an offender to their house at certain times, usually during hours of darkness. Home confinement or detention would require an offender to remain at home for most hours, apart from the above-mentioned exceptions.
Page 13: Scram Base Station
Introduction and Overview Figure 1: Bracelet Components For SCRAM House Arrest clients, the bracelet:  Constantly pings the base station to confirm that the client is within an acceptable range  Detects via hot strap technology when either strap has been tampered with or completely cut SCRAM BASE STATION ...
Page 14: Scramnet
Introduction and Overview if the base station is unplugged then plugged back in…which may indicate that the client is attempting to leave the home with the equipment without being detected. If you are utilizing the HA Priority Notification feature in SCRAM , you can select the “Power Loss”...
Page 15: Direct Connect
Introduction and Overview Inventory Management You can perform all Inventory Management tasks using SCRAM . From the application, you can:  Locate equipment using a filtered search feature  Receive equipment in a centralized location and, when necessary, ship equipment to your servicing locations ...
Page 16: Customer Services Hours
Introduction and Overview the base station in order to upload data using a cellular network. Once SCRAM receives bracelet data, it is stored in a secure environment and is made available on the SCRAM application. Internet access is required to access SCRAM .
Page 17: Scram Program Guidelines
SCRAM Program Guidelines SCRAM Program Guidelines “Drive thy business or…” “…it will drive thee.” Benjamin Franklin The SCRAM Program provides you with a cost-effective sentencing alternative for the court when dealing with high-risk, alcohol-dependent offenders or individuals that can safely be monitored using SCRAM House Arrest. Throughout the country, SCRAM Programs effectively serve as: ...
Page 18: Caseload Management
SCRAM Program Guidelines Caseload Management At any time, you may have a full caseload of SCRAM clients being monitored for alcohol consumption or for both alcohol consumption and house arrest. SCRAM provides you with a single view to manage that caseload effectively. A caseload page at the agency, agent supervisor, or agent level displays a complete list of SCRAM clients with the following information displayed for each: ...
Page 19: Scram Cam Client Monitoring
SCRAM Program Guidelines SCRAM CAM Client Monitoring AMS delivers the industry’s most effective and complete client-monitoring program designed to detect alcohol consumption. As your primary point of contact, your AMS Data Analyst will help you manage the day-to-day activities and troubleshoot internal issues when they arise.
Page 20: Alert Generation
SCRAM Program Guidelines On the other hand, other alerts reflect that the client has likely violated the Participant Agreement in some way. These alerts include:  A Critical Communication alert indicates that the client has established a trend of not being within the base station during their scheduled communication time for the past 48 hours or that the base station has been unplugged for the past 48 hours.
Page 21: Figure 3: Alcohol Detected
SCRAM Program Guidelines Positives Alcohol Detected An Alcohol Detected alert is generated under the following circumstances:  The bracelet has generated three consecutive readings above the agency-selected threshold.  The bracelet has detected alcohol, but an environmental factor (interferant) caused the readings rather than the ingestion of alcohol. The guidelines used by AMS to confirm an Alcohol Detected alert include: ...
Page 22: Figure 4: Alcohol Detected - Interferant
SCRAM Program Guidelines As stated earlier, an Alcohol Detected alert can also be generated by the introduction of an interferant. The following graph illustrates the alcohol absorption and elimination curve caused by an interferant, and how the difference is detected and confirmed. Interferant is introduced Figure 4: Alcohol Detected - Interferant...
Page 23 SCRAM Program Guidelines the leg, potentially blocking the alcohol sensors of the faceplate. If there is an unacceptable change in the IR reading, a Potential Tamper alert is generated. What is the initial IR reading? The first IR reading that is taken when the bracelet is installed on the client. What is an observed IR reading? If a non-compliant IR pattern is observed, AMS may request that the client come into your office to gather observed IR readings.
Page 24: Figure 5: Potential Removal - Overlay Graph
SCRAM Program Guidelines  A significant drop in temperature and IR pattern followed by multiple readings of no variance, which is expected under normal conditions. Bracelet Removed Figure 5: Potential Removal - Overlay graph Potential Tamper A Potential Tamper alert is generated under the following circumstances: ...
Page 25 SCRAM Program Guidelines Communications Critical Communications A Critical Communications alert is generated under the following circumstance:  The bracelet does NOT communicate with the base station for 48 hours.  The bracelet does NOT communicate with Direct Connect 48 hours after scheduled download time.
Page 26 SCRAM Program Guidelines Equipment Assignments Equipment Assignment An Equipment Assignment alert is generated under the following circumstances:  The base station was unable to download bracelet setup information from the network.  A problem occurred during the setup.  The bracelet failed to start the setup process or to complete it within the time limit.
Page 27: Alert Confirmation Process
SCRAM Program Guidelines ALERT CONFIRMATION PROCESS Once SCRAM receives all bracelet alcohol and biometric readings, the information is processed using a series of application logic to determine if an alcohol, tamper, and/or removal event has been detected. If an alert is generated, the alert data is analyzed and interpreted by a Data Analyst, with the results transferred to your Daily Action Plan.
Page 28: Figure 8: Daily Action Plan
SCRAM Program Guidelines Daily Action Plan On a daily basis, AMS will supply you with a Daily Action Plan that contains action items. The list will include the following:  Alcohol Detected Alerts – Clients with a suspected or confirmed drinking event ...
Page 29 SCRAM Program Guidelines The following table lists the recommended actions that you should take for each of the types of alerts that may appear on the Daily Action Plan. Alert Type Recommended Actions  Run a Non-Compliance Report for the specific event. Alcohol Detected ...
Page 30: Figure 9: Non-Compliance Reporting Flow
SCRAM Program Guidelines Non-Compliance Report The Non-Compliance Report should be generated every time a non-compliance event has occurred and given to the supervisory authority if action should be taken based on the program requirements. Figure 9: Non-Compliance Reporting Flow The Non-Compliance Report, generated in SCRAM , captures an entire alcohol or tamper event, or up to five days, with all supporting data and information.
Page 31: Figure 10: Non-Compliance Report
SCRAM Program Guidelines  Graph – This graph displays the three readings that are taken each time the bracelet takes a sample; Transdermal Alcohol Concentration (TAC), IR, and Temperature Figure 10: Non-Compliance Report  Messages – Created from a bracelet reading that indicates a possible non- compliance event or by an internal device that is malfunctioning ...
Page 32: Figure 11: Request For Testimony Process
SCRAM Program Guidelines Request for Testimony Support The following process flow illustrates the steps involved if a contested hearing is requested. Figure 11: Request for Testimony Process 1. Once a contested hearing is requested, notify AMS by completing the Court Report Request form on the SCRAM Help page so AMS Customer Services can prepare a formal court report for the non-compliance event.
Page 33: Scram Cam + House Arrest Client Monitoring
SCRAM Program Guidelines Formal Court Report AMS generates a formal court report, titled the SCRAM System Data Interpretation Report, when:  SCRAM data is challenged in an upcoming court case  The Non-Compliance Report does not capture all of the details of multiple events This report is a compilation of several documents that present a complete picture of the alleged non-compliance event.
Page 34 SCRAM Program Guidelines Equipment The following events/alerts comprise the Equipment group:  Base Station Self-Test Failure – Replace  Bracelet Self-Test Failure – Replace  Client Parameters Sent to Bracelet  HA Mode Activated  HA Mode Deactivated  Extended Pending Assignment – Base Station ...
Page 35: Event/Alert Notification
SCRAM Program Guidelines  Missed Check-in Call  No Dial Tone  Phone Test Failed  Phone Test Failed. No Phone Line Found  Phone Test Passed  RF Two-Way Completed  Telephone Loss  Telephone Restore Power The following events/alerts comprise the Power group: ...
Page 36: Scram Cam Client Management
SCRAM Program Guidelines Contact AMS if your site is not enabled for client verification calling. Call Verification Check Box Figure 12: Call Verification Check Box Service Level Agreement If you elect to have AMS Customer Services process your SCRAM House Arrest alerts, AMS will draft an House Arrest Service Level Agreement –...
Page 37 SCRAM Program Guidelines Referral/Orientation  Schedule appointment/location and ensure orientation packet/equipment is prepared.  Conduct orientation and have participant sign all required paperwork.  Collect fees and issue receipt if offender self-pay model is used.  Install the bracelet and download data. ...
Page 38: Client Tasks
SCRAM Program Guidelines Communication Issue  Contact the client and troubleshoot the possible causes of the missed communication..  Re-enforce the terms of the Participant Agreement with the client, emphasizing the communication requirements.  Enter a note in the client’s notes section in SCRAM ...
Page 39: Figure 13: Billing Worksheet
SCRAM Program Guidelines Initial Client Tasks When a client is assigned to the SCRAM Program, several tasks should be performed. Those tasks include:  Entering client information into SCRAM  Assigning equipment to the client using SCRAM  Attaching a bracelet to one of the client’s ankles ...
Page 40 SCRAM Program Guidelines Reduced Rates (Sliding Scale) If the client is indigent and cannot afford the normal daily rate, a reduced payment plan may be necessary with the agency covering a percentage of the daily cost. To determine if the client qualifies, request that the client bring a statement for all current debts and any other documents required by the agency.
Page 41 SCRAM Program Guidelines 2. Establish a communication schedule. o Daily Scheduled Communication – This schedule option directs you to enter at least one time during a day that the bracelet and base station communicate in order to upload readings taken during the last 24 hours. o Manual Scheduled Communication –...
Page 42 SCRAM Program Guidelines hours during a power outage with a fully charged battery. During a power outage, to conserve battery power, some base-station functionality is disabled. It takes approximately six hours to fully charge a battery. AMS cannot ensure the backup battery is fully charged when you receive a Base Station.
Page 43: Figure 14: Access Participant Agreement
SCRAM Program Guidelines Review SCRAM Program Participant Agreement A client’s Participant Agreement can be accessed in two locations. They are the:  Client General page  Equipment pages o Equipment Setup page o Replace Bracelet page o Replace Base Station page Figure 14: Access Participant Agreement Before having the client sign the Participant Agreement, carefully review the document with the client.
Page 44 SCRAM Program Guidelines Components of Agreement Program Costs – Fees As mentioned previously, initial costs could include a hook-up fee and payment for the first two weeks on the SCRAM Program. Additional costs can be incurred if the equipment is intentionally damaged. Required Communications Do not leave the home while the bracelet and base station are communicating.
Page 45 SCRAM Program Guidelines  Perfumes  Colognes  Other hygiene products that contain alcohol Explain to the client that only soap and water should be used on the skin around the bracelet. Tampering The Participant Agreement clearly states that the use of banned products near the bracelet in an attempt to tamper with or alter its readings will be considered a non-compliance event of the agreement.
Page 46 SCRAM Program Guidelines A quick sheet for each of these tasks can be found on the SCRAM Help page. Refer to the appropriate quick sheet if you are unsure of how to complete the specific task. A physical inspection should be performed on the bracelet each time the client comes into the office for any reason.
Page 47 SCRAM Program Guidelines Replace Straps The straps on the bracelet easily can be replaced without returning the bracelet to AMS. To replace the straps: 1. Click the Maintenance link on the client’s Equipment page. 2. Select the “Straps Replaced” and “Fit Adjusted” check boxes. 3.
Page 48 SCRAM Program Guidelines Assign MultiConnect AW Wireless Device You may choose to assign a MultiConnect AW wireless device to the client if an analog phone line is not available in the client’s home. To assign the wireless device: 1. From the client’s Equipment page, click the Add MultiConnect link. Note: If the button is inactive (greyed out) for an SCRAM House Arrest client, perform the following: a.
Page 49 SCRAM Program Guidelines Client Compliance Report The Client Compliance Report focuses on how well a client has complied with the terms of the Participant Agreement while on the SCRAM Program. Like all reports, the Client Compliance Report can be exported to an MSWord document so you can add additional comments regarding items such as the clients overall behavior, level of cooperation, or any other observation that reflects positively on the client.
Page 50: Scram Cam + House Arrest Client Management
SCRAM Program Guidelines After you have inactivated the client, that client’s information remains in the system and can be viewed or re-activated if the client is placed back on the program. Participant Exit Survey When a client is being removed from the SCRAM Program, it may be useful to capture that client’s experiences with wearing the bracelet and using the base station.
Page 51: Client Tasks
SCRAM Program Guidelines If AMS has performed client verification calls, you will: 1. Review the Daily Summary Report that you received via e-mail. Included in the report will be the results of all client verification calls that AMS performed for a particular event/alert.
Page 52 SCRAM Program Guidelines o Check-in Call Interval (Default – 6 Hours) - A Check-In Call is a scheduled communication between the base station and SCRAM verifying that the base station is functional and no tampering has occurred. Setting the Check-In Call Interval parameter establishes the amount of time between these communications.
Page 53: Figure 15: Client Leave Schedule
SCRAM Program Guidelines o Early Return – Sets the amount of time, from 0 to 30 minutes that a client can return to the home before the end of a “Must Leave” leave window without creating a priority notification e-mail. Once you have configured the SCRAM House Arrest services, click the Complete Change Monitoring button.
Page 54 SCRAM Program Guidelines  Forward and Back Blue Arrows – Allows you to move the client’s schedule forward or backward in weekly increments.  Allow Must Leave Option Check Box – Gives you the option of creating a Must Leave window, which indicates that the client must leave the residence for the duration of the leave window.
Page 55 SCRAM Program Guidelines 4. Click the Phone Check button on the Direct Connect application. To confirm that the phone check was successful, verify that a “Phone Test passed” event appears in the client’s event log. Perform Range Test A SCRAM equipment range test is performed at the client’s home with the supervising authority present.
Page 56: Inventory Management
SCRAM Program Guidelines Closing Client Tasks Like the tasks that are performed while a client is on the SCRAM Program, the closing client tasks for a client being monitored using SCRAM House Arrest are the same as for a client being monitored for alcohol consumption. Refer to the SCRAM Client Management section for details.
Page 57: Associating Equipment With A New Servicing Location
SCRAM Program Guidelines inventory, setting the status to Lost ensures that your “spare” inventory count is properly maintained and impacts your net commitment.  Permanently Lost – AMS uses the Permanently Lost status for upgraded equipment that has not been returned from the field. ASSOCIATING EQUIPMENT WITH A NEW SERVICING LOCATION Once a new servicing location is created in SCRAM , you can associate your present...
Page 58: Transferring Equipment To Another Servicing Location
SCRAM Program Guidelines If unique servicing locations have NOT been established, ignore the following step and click the Next button. 8. Select a location in the Servicing Location list and click the Next button. TRANSFERRING EQUIPMENT TO ANOTHER SERVICING LOCATION Inventory may need to be shipped from one servicing location to another based on pending client assignments, or inventory that is received and managed from a central call center may then be shipped to the various servicing locations from the central site.
Page 59: Returning Equipment To Ams
SCRAM Program Guidelines RETURNING EQUIPMENT TO AMS Prior to shipping equipment back to AMS, an RMA number must be assigned to each item. Without an RMA number, the equipment cannot be changed to the “In Transit To AMS” status. Note: Equipment marked for return by AMS will already have an RMA number assigned.
Page 60: Disinfecting And Cleaning
SCRAM Program Guidelines 8. Update SCRAM for any discrepancies or differences with your physical inventory count. Note: This may mean that units need to be changed to the “Lost” status in SCRAM if you cannot locate the serial number listed and do not have any idea where it may be.
Page 61: Ams Policies
SCRAM Program Guidelines AMS Policies CUSTOMER SERVICES SUPPORT POLICY The following table details the level of support that AMS provides during the week and on weekends. Tasks Weekday Weekend Provide technical support for customers. Manage SCRAMNET environment, including daily data collection, backup, and storage.
Page 62: Customer Equipment Order Policy
SCRAM Program Guidelines Tasks Weekday Weekend Consolidate workload for customer and prepare Daily Action Plan for immediate customer follow up by 10AM. Prepare reporting for confirmed drinking events and tampers by Upon request and as needed generating a Non-Compliance Report. Assist customer in generating reports for client and inventory Upon request and as needed...
Page 63: Equipment Replacement Policy
SCRAM Program Guidelines EQUIPMENT REPLACEMENT POLICY AMS warrants that the bracelet and base station will function with SCRAM accordance with the performance parameters specified in this guide. Upon notification by AMS of equipment failure or the need to replace the equipment, AMS will at its sole option, repair or replace the defective equipment as covered by the contract warranty.
Page 64: Damaged Equipment Policy
DAMAGED EQUIPMENT POLICY Damaged equipment is very costly for Alcohol Monitoring Systems (AMS), especially when the cause is intentional. As AMS completes our failure analysis on returned equipment (RMAs), we will now track equipment that has been damaged by the client.
Page 65 SCRAM Program Guidelines If two bracelets have been damaged by a client within a 60 day time period, AMS will bill the customer for the costs of rebuilding one unit. Also, an evaluation should be conducted to determine if this particular client should remain on the SCRAM Program based on the reoccurring pattern of damage resulting in equipment failure.
Page 66: Billable Damage Policy
SCRAM Program Guidelines BILLABLE DAMAGE POLICY It is AMS policy to bill a customer when a bracelet, base station, or wireless device is returned in a condition that is recognized as billable damage as defined below: Definition of Billable Damage: An Alcohol Monitoring System supported product returned by a customer defective due to improper use or installation, damage, accident, abuse, or alteration.
Page 67: Figure 17: Damage Due To Tampering
SCRAM Program Guidelines 2. Tampered: Any bracelet that has been tampered with by someone that is not an authorized AMS repair worker. a. Tampered abuse would include any entry or attempted entry where there is damage from prying or cutting. This will also include any entry by removal of any of the four security screws on the bottom of the unit.
Page 68: Figure 19: Damage Due To Burning
SCRAM Program Guidelines 4. Fire Damage: Any bracelet that has been damaged in a fire or chemical reaction where the bracelet has come in contact with intense heat noticeable from melted plastics. Figure 19: Damage Due to Burning Damaged SCRAM Base Station: Physical Damage: Any base station that has been damaged by dropping, throwing, burning, or any other activity intended to damage the device.
Page 69: Lost Bracelets Policy - Impact On Monthly Service Billing
SCRAM Program Guidelines Figure 21: Damage Due to Dropping Damaged MultiConnect AW Wireless Device Physical Damage: Any wireless device that has been damaged by dropping, throwing, burning, or any other activity intended to stop the device from uploading data to SCRAM .
Page 70: Consumables Allocation Policy
SCRAM Program Guidelines To request testimony from an AMS expert, complete the Court Testimony Request form that is located on the Help page in SCRAM . Upon receipt of the completed form, AMS will determine if expert witness testimony is required. If so, AMS will determine which AMS representative will testify.
Page 71: Health And Safety Policy
SCRAM Program Guidelines HEALTH AND SAFETY POLICY MEDICAL WARNINGS GENERAL SAFETY INSTRUCTIONS  Certain medical conditions may prevent wearing of a SCRAM bracelet. If you have experienced  Do not use SCRAM products in or been diagnosed with any of the following environments where explosive vapors may conditions, you should consult a doctor before exist.
Page 72: Customer Costs Policy
SCRAM Program Guidelines   MRI machines and other medical machines Replace CAM and HA batteries as produce magnetic fields that may not be recommended by SCRAM or SCRAM compatible with SCRAM products. SCRAM data Systems customer service. Always use 3V may become corrupted or lost.
Page 73: User Reports
User Reports User Reports "A page of history…” “… is worth a volume of logic.” Oliver Wendell Holmes SCRAM site provides easily assessable user reports. These reports give you, the user, a mechanism to measure the success of your business, monitor clients’ compliance, and manage inventory.
Page 74: Operations Reports
User Reports OPERATIONS REPORTS Operations reports that are available at the Call Center level include:  Active Clients Without Equipment Report – Lists all active clients who have not had equipment assigned to them.  Activity by Agency Report – Supplies different alert summary numbers for positive, tamper, and equipment alerts for a client during a specified date range.
Page 75: Inventory Reports
User Reports INVENTORY REPORTS Inventory reports that are available at the Call Center level include:  Current Inventory Report – Sorts your entire inventory by servicing location and status at the time the report is run.  Equipment by Region Report – Shows you the location of your bracelets and base stations if you have implemented a regional program management structure.
Page 76: Agencies
User Reports Agencies At the Agency level, six reports are available to facilitate your day-to-day activities. They are:  Client Summary for Agency Report – Lists all clients in the agency, and the court and judge in which each is associated for a selected time period or date range. ...
Page 77: Appendix A - Glossary Of Terms
Appendix A – Glossary of Terms Appendix A – Glossary of Terms Included in the following table are some of the terms, including a definition for each, that you will become acquainted with as you start your SCRAM Program. Term Definition Agency An agency is typically a government organization that partners...
Page 78: Events/Alerts
Appendix A – Glossary of Terms Scheduled Maintenance The SCRAM CAM and House Arrest Bracelets require scheduled maintenance. An alert is generated, informing you that scheduled maintenance is required. Servicing Location A Servicing Location is a facility, such as an office, that is used to manage clients and SCRAM equipment.
Page 79: Tamper
Appendix A – Glossary of Terms  Client Parameters Sent to Bracelet – Generated when the base station sends client parameters to the bracelet.  HA Mode Activated – SCRAM House Arrest is activated on the bracelet.  HA Mode Deactivated – SCRAM House Arrest is deactivated on the bracelet. ...
Page 80: Power
Appendix A – Glossary of Terms  Base Station Called From Wrong Number – Generated if the phone number that the base station calls in from does not match the number that was entered in SCRAM  Check In Call – Generated when the base station check-in call is successful. ...
Page 81 Appendix A – Glossary of Terms  Base Station Battery Disconnect – Generated then next phone call after the battery power is reported as depleted.  Base Station Battery Installed – Generated when the base station battery is installed.  Base Station Battery Missing –...
Page 82 Appendix A – Glossary of Terms Version: 2.0 1/19/2017...
Page 83: Appendix B - Frequently Asked Questions
Appendix B – Frequently Asked Questions Appendix B – Frequently Asked Questions SCRAM System 1. What is the advantage of transdermal analysis versus breath, blood, or urine testing? Breath, blood, and urine testing are accurate and reliable for on-the-spot testing, such as a roadside sobriety test.
Page 84 Appendix B – Frequently Asked Questions 5. What happens to offenders who are caught drinking or tampering with the equipment? That is up to the supervising agency. Generally, progressive sanctions are implemented, ultimately resulting in revocation of bond or probation and re- incarceration.
Page 85: Rma S (Return Material Authorizations
Appendix B – Frequently Asked Questions while under the influence of alcohol but not operating a motor vehicle. In 2000, the U.S. broke the $100 million-dollar-a-day barrier in spending to incarcerate individuals with serious drug and alcohol problems. 11. How do agencies manage the data and test results? They do not have to.
Page 86: Scram Equipment
Appendix B – Frequently Asked Questions 3. Why don’t I have the owed equipment? AMS reviews your net commitment number on a daily basis to ensure that you are provided with replacement units in a timely fashion. AMS is committed to keeping you at your net commitment level, minus lost units.
Page 87: Checking In Equipment
Appendix B – Frequently Asked Questions 10. How close to the base station does the client have to be at the scheduled communication time? The client should be within 150 feet (unobstructed) of the base station at or before the scheduled communication time.