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Operating Instructions

SIP Phone

KX-HDV230
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future
use.
Note
R In this manual, the suffix of each model number is omitted unless necessary.
R The illustrations such as some keys may differ from the appearance of the actual product.
R Certain products and features described in this document may not be available in your
country or area. Contact your phone system dealer/service provider.
R The contents and design of the software are subject to change without notice.
Document Version: 2015-07

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   Summary of Contents for Panasonic KX-HDV230NE

  • Page 1: Operating Instructions

    Operating Instructions SIP Phone KX-HDV230 Model No. Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use. Note R In this manual, the suffix of each model number is omitted unless necessary.
  • Page 2 R Administrator Guide Describes detailed information about the configuration and management of this unit. Manuals and supporting information are provided on the Panasonic Web site at: http://www.panasonic.net/pcc/support/sipphone/ For Future Reference Record the information in the space below for future reference.
  • Page 3: Table Of Contents

    Table of Contents Important Information Important Information ..........4 For Users in European Countries .......5 For Users in the United Kingdom ......5 For Users in Australia .........5 For Users in Australia and the United Kingdom ..............6 For Users in New Zealand ........6 For Best Performance .........7 Before Operating the Telephones Accessory Information ........8...
  • Page 4: Important Information

    Important Information Important Information Data Security R To avoid unauthorized access to this product: – Keep the password secret. – Change the default password. – Set a password that is random and cannot be easily guessed. – Change the password regularly. R This product can store your private/confidential information.
  • Page 5: For Users In European Countries

    Important Information For Users in European Countries The following declaration is applicable to KX-HDV230NE/KX-HDV230X only For information of Compliance with EU relevant Regulatory Directives, Contact to Authorized Representative: Panasonic Testing Center Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany Ecodesign information Ecodesign information under EU Regulation (EC) No.1275/2008 amended by (EU) Regulation No.
  • Page 6: For Users In Australia And The United Kingdom

    Important Information For Users in Australia and the United Kingdom R This unit is capable of being used in conjunction with hearing aids fitted with inductive coil pick-ups. The handset should be held as for normal conversation. For operation, the hearing aid should be set to its "T" position or as directed in the operating instructions for the hearing aid.
  • Page 7: For Best Performance

    Important Information For Best Performance Environment R Keep the product away from heating appliances and devices that generate electrical noise, such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the product. R Do not place the product in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F).
  • Page 8: Before Operating The Telephones

    *1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wall mounting adaptor to the unit. Optional Accessories Item Model AC Adaptor Model No. KX-HDV230NE/ KX-A422CE (PNLV228) AC Adaptor KX-HDV230RU KX-HDV230X KX-A422AG (PNLV228)/...
  • Page 9 Before Operating the Telephones KX-HDV20 Included Accessories Stand: 1 Connection cable: 1 Wall mount adaptor for KX-HDV20: 1 Screw for attaching the Screws for wall mounting: 3 KX-HDV20 to the unit: 1 *1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wall mounting adaptor to the unit.
  • Page 10: Location Of Controls

    Before Operating the Telephones Location of Controls KX-HDV230NE...
  • Page 11 Before Operating the Telephones KX-HDV230X/KX-HDV230SX...
  • Page 12 Before Operating the Telephones KX-HDV230RU...
  • Page 13 Before Operating the Telephones KX-HDV20NE/KX-HDV20X/KX-HDV20SX/KX-HDV20RU ENTER Used to confirm the selected item. Main LCD (Liquid Crystal Display) For details about the main LCD, see “Main Display”, Page 15. Soft Keys A/B/C (located from left to right) are used to select the item displayed on the bottom line of the display.
  • Page 14 Optional headsets can be used with this unit. (Not all operations with the headsets can be guaranteed.) For up-to-date information about headsets that have been tested with this unit, refer to the following web site: http://www.panasonic.net/pcc/support/sipphone/ /MESSAGE Used to access your voice mailbox.
  • Page 15: The Display And Icons

    Before Operating the Telephones The Display and Icons Main Display [Example] Dec.31 12:45PM Line1 Menu Call Log Pictographs Pictograph Meaning Call Forwarding Do Not Disturb Auto Answer Ringer Off ECO Mode Off-hook Monitor Training Mode Standby display page switcher Date and Time Display Missed Call, New Message, or Name/Number Display Soft Keys For more information, see “Soft Keys”, Page 18.
  • Page 16 Before Operating the Telephones Sub Display (Self-labeling LCD) [Example] KX-HDV230 KX-HDV20 (Optional model) *1 Up to 24 keys (12 keys ´ 2 pages) can be registered. *2 Up to 40 keys (20 keys ´ 2 pages) can be registered. Pictographs Pictograph Meaning Pictograph...
  • Page 17 Before Operating the Telephones Indication Meaning Displaying page 2 Note R Images of the display in this manual are samples only. The actual screen on your phone may vary in color and/or appearance.
  • Page 18: Soft Keys

    Before Operating the Telephones Soft Keys Icons and information shown on the display will vary depending on the context. To select an item shown on the display, press the corresponding soft key. Icons may differ from the appearance of the actual product. Soft Key A (Left key) Icon Meaning...
  • Page 19 Before Operating the Telephones Icon Meaning Used to reject an incoming call. Reject Advances to the next display. Next Clears digits or characters. Clear Searches for an item in the phonebook alphabetically. Search Used to select AM or PM when setting the time. AM/PM Used to cancel the setting.
  • Page 20 Before Operating the Telephones Assigning Function Keys [In standby mode] Menu 2. [D]/[C]: "Basic Settings" a 3. [D]/[C]: "Key Option" a 4. [D]/[C]: "Soft Key Edit" a 5. [D]/[C]: Select a desired soft key. a 6. [D]/[C]: "Standby"/"Talking" a 7. [D]/[C]: "Function Key" a 8.
  • Page 21: Main Menu

    Before Operating the Telephones Main Menu Press to display the following main menu. Menu Call Center Used to access the Call Center feature. Presence Used to access the Presence feature. Fwd/DND Sets the Call Forwarding or Do Not Disturb features. See “Call Forwarding/Do Not Disturb”, Page 34.
  • Page 22: Adjusting The Volume

    Before Operating the Telephones Adjusting the Volume Adjusting the Receiver/Speaker/Headset Volume 1. [k]/[j] volume key: Adjust the volume during a conversation. Note R Both receiver volume and headset volume are adjusted in training mode. See “Training Mode”, Page 30. Adjusting the Ringer Volume or Turning the Ringer Off [In standby mode] 1.
  • Page 23: Setting The Password

    Before Operating the Telephones Making a call using the Incoming/Outgoing Call Log See “Using the Incoming/Outgoing Call Log”, Page 27. Storing an item using the Incoming/Outgoing Call Log See “Storing an Item Using the Incoming or Outgoing Call Log”, Page 37. Deleting Items in the Incoming Call Log [When the Incoming Call Log is displayed] 1.
  • Page 24: Entering Characters

    For available characters, see “Character Mode Table”, Page 59. To change the character mode while editing a name in the Phonebook, press the Right Soft Key. Model No. Character Mode Transition KX-HDV230NE, KX-HDV230X, KX-HDV230SX (Latin) ¯ (Numeric) ¯...
  • Page 25: Basic Operation

    Before Operating the Telephones Basic Operation Going off- and on-hook There are several ways to go off-hook and on-hook: R Using the corded handset R Using the /[SP-PHONE], /[HEADSET], [CANCEL] key R Using the soft key Going off-hook In this manual, when you see the phrase "off-hook", you can do any of the following: R Lift the corded handset off its cradle.
  • Page 26: Making Calls

    Making Calls Making Calls R You can confirm that the number was dialed correctly before calling (Predialing) by entering the number, then going off-hook. R To clear an entire number while predialing, press for more than 1 second. Clear R If an outside call is received from a phone number stored in the Phonebook, the number and name of the caller will be displayed in the call log.
  • Page 27 Making Calls Hot Key Dialing You can assign a phone number to each number key and then access the desired phone number by simply pressing and holding the assigned number key. 1. Press and hold the dialing key (0–9) assigned as a Hot Key for more than 1 second. 2.
  • Page 28: Making A Multicast Voice Paging Call

    Making Calls 2. [D]/[C]: "Phonebook" a 3. Enter the name or the first character(s) of the desired name. a 4. [D]/[C]: Select the desired item. a [ENTER] 5. [D]/[C]: Select the desired phone number. 6. Go off-hook. *1 If only Local Phonebook is permitted, this step is skipped. *2 If you push and hold [D]/[C], the next/previous items will be displayed automatically.
  • Page 29: Receiving Calls

    Receiving Calls Receiving Calls R You can select the ringer for each type of incoming call. See “Incoming Option”, Page 61. R You can also use Auto Answer to answer a call. See “Answer Option”, Page 61. R The volume of the ringer can be adjusted, or turned off. See “Adjusting the Ringer Volume or Turning the Ringer Off”, Page 22.
  • Page 30: Hands-free Mode

    Receiving Calls Hands-free Mode In hands-free mode, you can talk and hear the other party in a conversation without using the handset. This mode is useful for performing other tasks during a conversation, such as writing. Enabling hands-free mode If you press /[SP-PHONE] in standby mode, you can enable hands-free mode.
  • Page 31: During A Conversation

    During a Conversation During a Conversation Transferring a Call (Call Transfer) You can transfer a call to another destination (extension or outside party). To transfer 1. Press /[TRANSFER] during a conversation. 2. Dial the party you want to transfer to. a Call 3.
  • Page 32: Three-party Conference

    During a Conversation Holding in a System Parking Zone (Call Park) You can use this feature as a transferring feature. When Call Park is permitted, the soft key is displayed. However, the Call Park feature number Park must be set beforehand. Also, depending on your phone system, you may need to enter a parking zone number to retrieve a parked call.
  • Page 33: Call Waiting

    During a Conversation 2. Press /[HOLD] again to show the conference parties on hold. 3. [D]/[C]: Select the party to remove. a 4. Talk to the party and go on-hook to end the call. 5. Go off-hook and talk to the remaining party. Ending a Conference Call To end the conference call, go on-hook.
  • Page 34: Before Leaving Your Desk

    Before Leaving Your Desk Call Forwarding/Do Not Disturb You can have incoming calls automatically forwarded to another destination. You can also have incoming calls rejected (Do Not Disturb). To access the FWD/DND settings Menu 2. [D]/[C]: "Fwd/DND" a 3. If the unit has multiple lines, press [D] or [C] to select the desired line. a 4.
  • Page 35: Using The Phonebook

    Using the Phonebook Using the Phonebook The KX-HDV230 has 2 types of phonebook. 1. Local Phonebook This Phonebook is stored in the telephone. 2. Remote Phonebook If your telephone company provides the remote phonebook service, you can use it. For details, contact your phone system dealer/service provider.
  • Page 36: Using The Local Phonebook

    Using the Phonebook Using the Local Phonebook You can store up to 500 phone numbers in the telephone along with names for easy access. You can also set unique ringer patterns for different categories to identify incoming calls. All Phonebook items are stored in alphabetical order.
  • Page 37 Using the Phonebook R Steps 9 and 10 can be omitted if you do not want to assign a default number. (The first number entered for an entry will automatically be assigned as the default number.) R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the existing item.
  • Page 38 Using the Phonebook 11.[D]/[C]: Select the number to use as the default number. a Save Note R Steps 8 and 9 can be omitted if you do not want to assign a category. R Steps 10 and 11 can be omitted if you do not want to assign a default number. (The first number entered for an entry will automatically be assigned as the default number.) R The valid digits are "0"...
  • Page 39 Using the Phonebook Note For details about entering characters, see “Entering Characters”, Page 24. Deleting a Stored Item in the Local Phonebook Deleting a Stored Item [In standby mode] 2. [D]/[C]: "Phonebook" 3. Enter the name or the first character(s) of the desired name. a 4.
  • Page 40 Using the Phonebook Searching by pressing Dial Keys You can also search for an item in the phonebook by pressing multiple dial keys when the phonebook list is displayed: 1. Press the dial keys to enter the first character(s) of the desired name in accordance with the character tables.
  • Page 41: Using The Remote Phonebook

    Using the Phonebook *1 The call log is also locked. *2 If you enter an incorrect password 3 times, you cannot enter another password for approximately 30 seconds. Using the Remote Phonebook You can refer to the Remote Phonebook in addition to the Local Phonebook, if the Remote Phonebook is available.
  • Page 42: Checking The Line Status

    Using the Phonebook Checking the Line Status You can check the status of each line (up to 6 lines) on the main LCD. Checking the Line Status [In standby mode] Menu 2. [D]/[C]: "Line Status" a 3. [D]/[C]: Select the line whose status you want to check. a 4.
  • Page 43 Using the Phonebook Icon Meaning Making an anonymous call Block anonymous calls *2 When the line is in this state, call information is also displayed. *3 If the shared line is set, <x> (index number) is also displayed. We recommend setting this with your administrator.
  • Page 44: Customizing The Telephone

    Customizing the Telephone Customizing the Telephone Changing the Telephone’s LCD Display You can change what is displayed on the telephone’s LCD while the telephone is in standby mode. Menu 2. [D]/[C]: "Basic Settings" a 3. [D]/[C]: "Display Option" a 4. [D]/[C]: "Standby Display" a 5.
  • Page 45 Customizing the Telephone *1 While the Hot Key’s information is displayed, you can press [D] or [C] to select another Hot Key number. *2 To delete all items, select "Delete All" instead of "Delete". Selecting the Type of Hot Key Dialing You can select one of 2 types of Hot Key Dialing for each assigned Hot Key.
  • Page 46 Customizing the Telephone Status Meaning Color Light pattern Blue In Use R You are on a call. Slow Flashing "Line On Hold" R A call is on hold. Quick Flashing "Incoming Call" or "Recall" R A call (including Hold Recall) is being received. Name or number of caller R A call to a shared line is being received.
  • Page 47: Block Anonymous Calls

    Customizing the Telephone R Transfer Used to transfer a call to the extension assigned to the key with confirmation during a conversation. R Blind Transfer Used to transfer a call to the extension assigned to the key without confirmation during a conversation. R Conference Used to establish a multiple-party conversation (conference).
  • Page 48 Customizing the Telephone Storing unwanted callers You can store up to 30 phone numbers in the call barred list by using the caller list or by entering the numbers directly. Menu 2. [D]/[C]: "Basic Settings" a 3. [D]/[C]: "Call Settings" a 4.
  • Page 49 Customizing the Telephone 6. [D]/[C]: "On"/"Off" a Changing the Basic Settings To select the main item in standby mode Menu 2. [D]/[C]: "Basic Settings" a 3. [D]/[C]: Select the main item. a Main Item Sub Item Page Incoming Option Ringer Volume Ringer Type Page 61 Talk Option...
  • Page 50: Web User Interface Programming

    Customizing the Telephone Main Item Sub Item Page System Settings Authentication Access Code Page 67 Set Time & Date Restart Xsi Setting UC Setting DSS Restart *1 Availability depends on your phone system. Contact your administrator for further information. *2 This item is displayed only when the feature is enabled. Contact your administrator for further information.
  • Page 51: Installation And Setup

    Installation and Setup Installation and Setup Note R Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation. WARNING R To reduce the risk of fire or electric shock, do not overload AC outlets and extension cords.
  • Page 52 Installation and Setup KX-HDV20 (option) stand Adjusting the Stand Position Push the PUSH marks in the direction indicated, with both hands, and tilt and slide the stand until it becomes fixed in the desired position. R Lowering the stand PUSH PUSH R Raising the stand PUSH...
  • Page 53 Installation and Setup Removing the Stand Tilt the stand in the direction indicated while pushing the PUSH marks with both hands. PUSH PUSH Attaching the Optional KX-HDV20 to the Unit The optional KX-HDV20 has 20 DSS keys, and it adds 40 function keys (20 keys ´ 2 pages) to the unit. These keys can be used to seize a line to make or receive a call or to perform a feature that has been assigned to the key.
  • Page 54 Connect the connection cable as shown in the illustration. *2 PoE HUB *3 Optional AC adaptor *4 Optional EHS headset For up-to-date information about EHS headsets that have been tested with this unit, refer to the following web site: http://www.panasonic.net/pcc/support/sipphone/...
  • Page 55 For up-to-date information about headsets that have been tested with this unit, refer to the following web site: http://www.panasonic.net/pcc/support/sipphone/ R The initial setting for the IP address is "DHCP—Auto". For information about your network environment, contact your administrator. For details, see “Network Settings”, Page 66.
  • Page 56: Wall Mounting

    Installation and Setup Wall Mounting The KX-HDV230 and up to 5 optional KX-HDV20 units can be mounted on a wall. IMPORTANT R Make sure that the wall and the fixing method are strong enough to support the weight of the unit. (See “Specifications”, Page 69.) 1.
  • Page 57 Installation and Setup KX-HDV230 *2 *3 With optional KX-HDV20 If you will mount additional KX-HDV20 units, connect the connection cable for the next unit to the unit you are attaching. For 2nd to 5th KX-HDV20 *1 Ethernet cables...
  • Page 58: Updating The Software

    Installation and Setup *2 EHS headset cable *3 AC adaptor *4 40 mm (1 37/64 in) or less *5 Washer *6 Drive the screw to this point *7 83 mm (3 1/4 in) or 100 mm (3 15/16 in) *8 Connection cable Connect the connection cable as shown in the illustration.
  • Page 59: Appendix

    Appendix Appendix Character Mode Table KX-HDV230 (Suffix: NE/X/SX) 0–9 ΑΒΓ SŚŠ Keys (Latin) (Numeric) (Greek) (Extended 2) (Extended 1) Space B & ’ Space B & ’ ( ) G , – . / 1 ( ) G , – . / 1 A B C 2 Α...
  • Page 60 Appendix R The illustrations of the keys in the table may differ in appearance from the actual keys on the telephone. KX-HDV230 (Suffix: RU) АБВ 0–9 SŚŠ Keys (Cyrillic) (Numeric) (Latin) (Extended 2) (Extended 1) А Б В Space G + - / = < > 1 Space B &...
  • Page 61 Appendix R Press * before or after entering a character to change between uppercase and lowercase. R Pressing a key repeatedly will cycle through the characters associated with that key. For example, to enter the letter "C" in Latin Mode, press 2 3 times. R Pressing a key repeatedly will cycle through the characters associated with that key.
  • Page 62 Appendix Key Option Sub Item Description Setting Default Program Key Assigns a function to each Not stored One Touch Dial R Program Key 1– program key. Line R DSS Key 1–200 Login Wrap Up Line Status Call Forward Phonebook Call History Simultaneous Ring Hospitality Transfer...
  • Page 63 Appendix Display Option Sub Item Description Setting Default Language Selects the display language. Suffix: NE/X/SX Auto Up to 10 languages can be Auto downloaded from the server or English Web as necessary. Contact Deutsch your administrator for further Español information. FRANÇAIS Italiano Svenska...
  • Page 64 Appendix Call Settings Sub Item Description Setting Default Block Anonymous Specifies whether or not to Line 1–6 block incoming anonymous calls. Anonymous Call Specifies whether or not to Line 1–6 make outgoing anonymous calls. Block Caller ID Edits/deletes the phone –Edit Not stored numbers to reject incoming...
  • Page 65 Appendix *3 If a password has not already been set, you can skip the first step. *4 For details about setting the password, see “Setting the Password”, Page 23.
  • Page 66 Appendix System Settings Menu Layout Status Sub Item Description Setting Default Line Status Displays the line status. Registered/Registering/ — (NULL) Firmware Version Displays the firmware version — — of the telephone. IP Mode Displays the IP network mode. IPv4/IPv6/IPv4&IPv6 — IPv4 Settings Displays information about IPv4 —...
  • Page 67 Appendix Sub Item Description Setting Default IPv6 Settings Specifies the IPv6 settings. DHCP–Auto DHCP Auto Manual –DNS 1 –DNS 2 –DNS 1 –DNS 2 Static –IP Address –Prefix –Default Gateway –DNS 1 –DNS 2 LLDP Specifies the LLDP settings. VLAN ID: 0 PC Port Priority: 0 –VLAN ID...
  • Page 68 Appendix Sub Item Description Setting Default Specifies the access code to Max. 16 characters Not stored Access Code access the redirect server. Specifies the ID and password Line 1–6 Not stored Xsi Setting for the Xsi service. –ID –Password Specifies the ID and password Not stored UC Setting –ID...
  • Page 69: Specifications

    Appendix Specifications KX-HDV230 Item Specifications Power Supply AC adaptor / PoE (IEEE 802.3af) Power Consumption Stand-by: approx. 3.1 W (ECO mode off), approx. 2.9 W (ECO mode on) Talking: approx. 3.2 W (ECO mode off), approx. 3.0 W (ECO mode AC Adaptor Stand-by: approx.
  • Page 70 Appendix Item Specifications Power Consumption Stand-by: approx. 0.5 W Maximum Power Consumption Approx. 1.5 W Operating Environment 0 °C (32 °F) to 40 °C (104 °F) LCD Display Monochrome graphical 160 ´ 384 pixels, 12 lines LCD Size LCD Backlight 6 levels (Always On/Automatic/Always Off) Dimensions "High"...
  • Page 71: Troubleshooting

    Appendix Troubleshooting Common Issues and Solutions General Use Issue Possible Cause Solution The display is blank. The unit is not receiving power. The unit is not designed to function when there is a power failure. Make sure that the device supplying PoE is receiving power and that the Ethernet cable is properly connected.
  • Page 72 Appendix Issue Possible Cause Solution The phonebook list is being R Wait a few minutes for the imported or exported. operation to complete. R Confirm with your administrator or dealer. I cannot make long Your telephone service does not Make sure that you have subscribed distance calls.
  • Page 73 Appendix Issue Possible Cause Solution The other party is using a If the other party is using a half-duplex speakerphone. half-duplex speakerphone, sound may cut out occasionally during calls. For best performance, the other party should use a full-duplex speakerphone. Phonebook List Issue Possible Cause...
  • Page 74: Error Messages

    Appendix Error Messages During operation, error messages might appear on the unit. The following table lists these messages and possible causes and solutions. Error Message Possible Cause Solution Error:001 The LAN cable is not connected. Check all connections. Check LAN cable. Error:002 The unit’s network settings are Consult your system administrator...
  • Page 75 For KX-HDV20 For KX-HDV230 100 mm (3 ⁄ 83 mm (3 ¼ in)
  • Page 76 One screw here One screw here WALL MOUNTING TEMPLATE 2 (For mounting 2 or more KX-HDV20 units) 1. Drive the screws into the wall as indicated. 2. Hook the unit onto the screw heads. Note: Make sure to set the print size to correspond with the size of this page.
  • Page 77 Notes...
  • Page 78 Notes...
  • Page 79 Notes...
  • Page 80 Web Site: http://www.panasonic.net/pcc/support/sipphone/ Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

This manual is also suitable for:

Kx-hdv230xKx-hdv230ruKx-hdv230sx

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