TELES VoIPBox DSL Reference Manual page 127

9 Troubleshooting
Symptoms
The call arrives on the gateway.
The gateway refuses to route the call or it routes the call, but not to the right
destination address.
Solution
VoIP / ISDN / analog: If you are using
Restrict
command has a corresponding
Restrict
specific parameters are placed below the more general ones, because they
are searched bottom up. Please refer to
Restrict
explanation of the
When configuring routes, make sure to place the more specific
above the more general ones since mappings are searched from top to bottom and the
first match is taken. Also ensure that no routes are missing. If you encounter problems
routing VoIP calls, ascertain that the VoIP profiles are included in the mappings, since
VoIP calls are distinguished by different profiles, not by different trunk groups. Please
go to Chapter 5.3.1.2 MapAll
command. For information on VoIP profiles, please read
VoIP / ISDN / analog: A license issue can be the reason why a call is rejected by the
gateway. Access your system using GATE Manager and check which licenses are
available under General, and - in the case of trial licenses - what day they expire. If
licenses are missing, they are not listed in the Licenses field. The date in License Term
indicates if trial licenses have already expired. If the Licenses entry is empty, this means
that you are either using the wrong software or the wrong license key. In addition, the
license.key
file tells you about possible LAIN restrictions. Licenses can be restricted
by LAIN, so that gateways can only be used in certain countries and / or with certain
mobile operators. Contact your service partner for help.
VoIPBox DSL / VoIPBox BRI – version:20.0.005
Restricts
in your routes, make sure that every
MapAll
command. Also ensure that the more
Chapter 5.3.1.1 Restrict
command.
to learn about the correct configuration of the
Chapter 5.3.2 VoIP
to look up an
MapAll
commands
MapAll
Profiles.
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