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Problem
Unable to
connect to
the network
Cannot
answer
incoming
calls
You cannot
make
outgoing
calls.
PIN Code
blocked
Support
Possible causes
(U)SIM card invalid.
You are not within the
network's service area.
Poor signal.
You have activated the
Call barring feature.
You have activated the
Call barring feature.
You have entered an
incorrect PIN code
three consecutive
times.
For technical support
Possible solution
Contact your service
provider.
Check the service area
with your service
provider.
Move to an open
space, or if you are
inside a building, move
closer to a window.
Go to Dialler >
Settings > Call
barring settings >
deactivate all
Go to Dialler >
Settings > Call
barring settings >
deactivate all
Contact your service
provider to obtain your
PIN Unlocking Key
(PUK code)
Call 1300 789 475
101
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