Brother MFC8870DW Connection Manual

MFC8870DW Windows 7 Network Connection Repair Instructions
Difficulty printing from your PC can occur for various reasons. The most common reason a networked Brother
machine may stop printing, is because the connection between the computer and the Brother machine is lost.
This can occur as a result of wrong settings or configuration of the printer driver. There are several basic
For troubleshooting purposes, disable any firewall programs that are running. Once you are able to print,
PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS
1. If the LCD screen is blank, then the Brother machine is not powered on or is in sleep mode. Press a
button on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged
into a working outlet and any power switches are turned to the ON position.
2. Check the LCD screen for any error messages. An example would be "Paper Jam" or "Ink/Toner
Empty". If the LCD screen shows an error, troubleshoot to clear the issue indicated.
PART 2: VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT
1. On the Brother machine, press MENU, 5 (Print Reports), 6 (Network Config), START. The report will
print.
2. Ensure that the Wireless Link Status is Link OK and the machine is connected to the proper network
SSID. Continue to PART 3. If the Wireless Link Status indicates an error or that the connection is
unsuccessful, then the Brother machine is not properly joined to a wireless network. Continue to
PART 4 to establish the wireless connection.
PART 3: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER
1. Obtain the machine's IP address using the Network Configuration report you printed earlier. If the IP
address is not valid for your network, then continue to PART 4 to establish a wireless connection.
NOTE: An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an
Infrastructure network, or an address within an incorrect range for your network.
2. Obtain the computer's IP Address:
a. On the computer, click Start and in the Search Programs and Files line.
b. Type: CMD and press ENTER.
c. A command prompt window will open.
d. Type: IPCONFIG and press ENTER.
e. You should receive information about your computer's network connection. Make a note of the IP
or IPv4 Address.
NOTE: If you do not receive an IP address, this indicates that there is a problem with your
computer's network connection. If you are unsure how to reconnect the computer to your
network, contact your router manufacturer or network admin for further assistance.
3. PING the Brother machine:
a. While still in the command prompt window, type: PING xxx.xxx.xxx.xxx (Where
xxx.xxx.xxx.xxx is the Brother machine's IP Address noted earlier.)
b. Press ENTER on your keyboard. The computer will ping, or try to communicate with the Brother
machine. When completed, you will receive the Ping Statistics.
c. If you receive replies, verify that the replies are from the correct IP address. If you receive valid
replies, then there is communication between the computer and the Brother machine. Continue to
PART 5.
troubleshooting steps you can take to resolve this issue.
enable your firewall again.
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