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1.
Set up
Approximate time: 10 minutes
Please note that your U-verse TV, Internet, and voice services will not operate during this process.
This includes recording TV shows.
B.
A.
· Unplug power cord from existing
· Transfer one connection at a time
Wi-Fi Gateway
from the existing Wi-Fi Gateway to
TO TV
new Wi-Fi Gateway
· Set power cord aside
(VIDEO OUT)
· Stand new Wi-Fi Gateway side-by-
side with existing Wi-Fi Gateway
Below is a completed setup. Your connections may vary.
USB
USB
Reset
Reset
Power
Power
New Wi-Fi Gateway
Existing Wi-Fi Gateway
2.
Power up
Approximate time: 1–5 minutes
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes),
do not unplug the power cord or the green data cable, as this can permanently
damage the Wi-Fi Gateway and significantly delay your service activation.
A.
When complete, the Service light will begin flashing, then turn to solid green.
If the Service light does not turn solid green or continues to blink after 5 minutes,
see
Need More Help?
on the back of this guide.
B.
For U-verse TV, restart your TV receivers after the Service light is solid green.
Go to each TV and hold down the Power button on the U-verse receiver and
DVR for ten seconds.
NOTE: live TV may take a few minutes to display. If TV does not respond refer to
Need More Help?
on the back of this guide.
OK
LINK
HD
RECORD
MENU
USB
C.
· Carefully read and remove yellow
Power sticker covering the Power
port of new Wi-Fi Gateway
Video
Audio
Pb
Y
NETWORK
· Connect new power cord to
Pr
S-Video
Power port of new Wi-Fi Gateway
Optical
HDMI
USB
and into electrical outlet
Wall Jack
B
Green
Data Cable
B
Yellow
Ethernet Cable
(U-verse TV
Customers Only)
B
Yellow
Ethernet Cable
B
Gray
Phone Cable
Wireless
Access Point
(optional)
and/or
DVR
(Not Shown)
C
New Power
Cord
Electrical
Outlet
Broadband 1
Broadband 2
Lights may vary with setup.
3.
Go Wi-Fi
Approximate time: 1–5 minutes
New Wi-Fi setup:
A.
select only one option to begin the Wi-Fi setup.
Option 1: Connect using PC
· Connect laptop or PC with an Ethernet cable
to your Wi-Fi Gateway
B
· Continue to
B.
· Open a browser and go to ufix.att.com/restore
· Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password,
help can be found on the account log-in screen.
· Follow the onscreen instructions to transfer the existing Wi-Fi settings.
· Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
· Place new yellow sticker over your new Wi-Fi Gateway's yellow sticker.
NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,
refer to
Need more help?
NOTE: Any custom settings made for security cameras, game consoles, etc.,
on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
4.
Easy return
Power
Battery
Ethernet
(Refer to return instructions in your kit)
Wi-Fi
HomePNA
A.
Return your equipment at no cost
to you within 21 days to avoid
$150 charge.
service
Phone 1
Phone 2
UsB
Option 2: Connect using smartphone/tablet
· Establish a temporary connection using new Wi-Fi
settings located on yellow sticker on new Wi-Fi Gateway
· Open your device's Wi-Fi connection settings and
select your Wi-Fi Network Name and enter your Wi-Fi
Password to connect to your network
B
· Continue to
section on back page of guide.
B.
C.
Take original gateway and power
UPS will scan your equipment,
cord to nearest The UPS Store.
provide a receipt, pack, and ship
Bring your AT&T Account number
equipment to AT&T at no cost
located on your packing slip.
to you.
Please do not return other devices
(e.g., backup battery, etc.).
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