Software Update Responsibility; Checking The Software Version; Examples Of Software Correctable Symptoms - Sony KDL-40BX450 Service Manual

SOFTWARE UPDATE RESPONSIBILITY

Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer's responsibility, however, to make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.

CHECKING THE SOFTWARE VERSION

The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Contact Sony
Please contact Sony directly if you have questions on the use of your television
Website Support:
United States Phone Contact:
Canada Phone Contact
Other Countries Contact
Please have the following information available:
Model Name: KDL-40BX450
Serial Number: 5000027
v2.003
Software Version:
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
KDL-40BX450/40BX451/46BX450/46BX451
SECTION 5 - UPDATES AND ADJUSTMENTS
www.sony.com/tvsupport
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card

EXAMPLES OF SOFTWARE CORRECTABLE SYMPTOMS

Always check the Sony Authorized Servicer Portal at
site for any known and/or listed issues that are software related. Most
symptoms that are correctable by software updates involve communications
issues with other devices or minor glitches in the operation of a specific
function. Below is a list of some of the symptoms that may be corrected with
a software update:
● Fluctuations in picture brightness
● Intermittent picture freezing or noise
● Problems with certain inputs (especially HDMI)
● Intermittent or distorted audio
● Erratic remote control operation
● Unit turns on and off by itself
● Loss of color
● Internet connectivity
● Certain features not working correctly
(photo or video file viewing)
con:
www.sony.com/asp
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