Software Update Responsibility; Checking The Software Version; Completing Service Requirements; When Replacing The Main Board - Sony KDL-32EX655 Service Training Manual

SOFTWARE UPDATE RESPONSIBILITY

Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer's responsibility, however, to make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.

CHECKING THE SOFTWARE VERSION

The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Póngase en contacto con Sony
Póngase en contacto directament con Sony si tiene algún problems con el TV:
Sitio Web de soporte técnico:
Teléfono de contacto en Brasil
Región capital y metropolitana:
Otras regiones:
Sitio Web de soporte técnico:
Teléfono de contacto en Argentina:
Tengo la siguiente información a mano:
Nombre del modelo:
Número de serie:
Versión del software:
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
KDL-32EX655/40EX655/46EX655
SECTION 5 - UPDATES AND ADJUSTMENTS
www.sony.co,.br/contato
4003 SONY (7669)
0800 880 SONY (7669)
www.sony.AR/CONTACTANOS
011-6770-7669
KDL-32EX655
Please refer to the rear of this TV
SONY_Tarte_SA_1.06

COMPLETING SERVICE REQUIREMENTS

WHEN REPLACING THE MAIN BOARD

The following must be performed after replacing the Main Board to ensure
that all of the features for the TV will be available.
●

Updating the Software

●
Selecting the Segment Code
● Selecting the Destination
●
Selecting the Model Name
● Adding the Serial Number
●
Confirming the Model ID and Product ID
● Clearing the Self Diagnosis Self Check Information
UPDATING THE SOFTWARE
After replacing the Main Board you MUST UPDATE the SOFTWARE to the
latest version.
UPDATING THE SOFTWARE
There are 2 situations that can occur after replacing the Main Board.
1. After replacing the Main Board, turn the TV ON.
Case 1 - If there is no picture displayed and lights flash on the front
panel, insert the USB device. The update will start automatically.
NOTE: This update may take up to 5 minutes to complete. Do not
remove the USB device, turn off the TV, or unplug the power cord
while the update is in progress.
Case 2 - If the picture displays, you will need to reset the LCD
Panel ID to force update the software. Proceed to
LCD Panel to Update the Software".
2. After the update is complete, proceed to
Code".
"Resetting the
"Selecting the Segment
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