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Related Manuals for Partner Tech International PT-6200
Summary of Contents for Partner Tech International PT-6200
- Page 1 PT-6200 Service Manual...
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Page 3: Declaration Of Conformity
Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice. The manufacturer makes no representa- tions or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. -
Page 4: About This Manual
About this manual The service manual provides service information for the PT-6200. This manual is designed to help train service personnel to locate and fix failing parts on the machine. This manual consists of the following sections: Chapter 1 Getting Started: This section covers unpacking and checking the package contents, and identifying components. -
Page 5: Table Of Contents
TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the machine .................1 Identifying components .................2 CHAPTER 2 BIOS SETUP ............5 About the Setup Utility ...................5 Entering the Setup Utility ................6 BIOS navigation keys ................6 Using BIOS ....................7 Standard CMOS features ................8 Advanced BIOS Features ................10 Advanced Chipset Features .................12 Integrated Peripherals ..................14... - Page 6 Thermal Printer ....................54 Customer Display ..................55 Speaker ......................55 LCD Panel ....................56 Inverter ......................56 Touch Panel ....................57 Memory ......................57 Battery ......................57 APPENDIX PART LIST AND SPECIFICATION ......59 Part list for White PT-6200 ................60 Part list for Charcoal PT-6200 ..............61 Specifications ....................62...
- Page 7 Figure 1.1 Unpacking the machine ............1 Figure 1.2 Front-right view of the machine..........2 Figure 1.3 Rear view ................3 Figure 1.4 PT-6200 I/O connectors ............4 Figure 3.1 Main BIOS menu..............6 Figure 3.2 Standard CMOS Features menu ........... 8 Figure 3.3 IDE Primary Master submenu ..........
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Page 9: Chapter 1 Getting Started
CHAPTER 1 GETTING STARTED This chapter describes how to unpack and identifying components on the device. The following topics are described. • Unpacking the machine on page • Identifying components on page Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service. -
Page 10: Identifying Components
Identifying components This section describes the parts and connectors on the machine. Front-right view Figure 1.2 Front-right view of the machine. Component Description Power Button 10.4-inch TFT LCD; 5-wire Resistive touch IO Panel LED Power Indicator Tripple-track MSR C H A P T E R 1 G E T T I N G S T A R T E D... -
Page 11: Figure 1.3 Rear View
Rear view Figure 1.3 Rear view Component Description 2x20 VFD customer display Printer paper exit 80mm thermal receipt printer Printer button... -
Page 12: Figure 1.4 Pt-6200 I/O Connectors
I/O connectors Figure 1.4 PT-6200 I/O connectors Connector Description COM4 port COM2 port LAN port (RJ-45) 12V power connector PS/2 keyboard port RJ-11 cash drawer port COM3 port COM1 port USB ports C H A P T E R 1 G E T T I N G S T A R T E D... -
Page 13: Chapter 2 Bios Setup
CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •... -
Page 14: Entering The Setup Utility
Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to enter SETUP Press the delete key <Delete>... -
Page 15: Using Bios
Using BIOS When you start the Setup Utility, the main menu appears. The main menu of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options. -
Page 16: Standard Cmos Features
Standard CMOS features Selecting Standard CMOS Features on the main menu displays the following menu: Phoenix - AwardBIOS CMOS Setup Utility Standard CMOS Features Date (mm:dd:yy) Sat, Apr 4 2008 Item Help Time (hh:mm:ss) 8 : 33 : 14 IDE Channel 0 Master [ None] ►... -
Page 17: Figure 3.3 Ide Primary Master Submenu
IDE Channel 0/1/2/3 Master/Slave This field is used to configure the IDE hard drive installed in the system. Move the cursor to highlight the IDE Primary/Secondary Master/Slave fields and press <Enter>. The IDE Primary Master submenu opens: Phoenix - AwardBIOS CMOS Setup Utility IDE Channel 0 Master IDE HDD Auto-Detection [Press Enter]... -
Page 18: Advanced Bios Features
Advanced BIOS Features Selecting Advanced BIOS Features on the main menu opens up this screen: Phoenix - AwardBIOS CMOS Setup Utility Advanced BIOS Features First Boot Device [USB-0] Item Help Second Boot Device [Disabled] Third Boot Device [Disabled] Boot Other Device [Enabled] Security Option [Setup]... - Page 19 MPS Version Control For OS This field allows you to select the MPS (Multi-Processor Specification) version to match the operating sys- tem. To find out which version to use, consult the vendor of your operating system. The default setting is 1.4. OS Select For DRAM >...
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Page 20: Advanced Chipset Features
Advanced Chipset Features This option displays critical timing parameters of the mainboard. Leave the items on this menu at their default settings unless you are very familiar with the technical specifications of the system hardware. If you change the values incorrectly, you may introduce fatal errors or recurring instability into the system. Phoenix - AwardBIOS CMOS Setup Utility Advanced Chipset Features DRAM Timing Selectable... - Page 21 System/Video BIOS Cacheable These items allow the video and/or system to be cached in memory for faster execution. We recommend that you leave these items at the default value. The default setting is Enabled/Enabled. Memory Hole At 15M-16M This item can be used to reserve memory space for some ISA expansion cards that require it. The default set- ting is Disabled.
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Page 22: Integrated Peripherals
Integrated Peripherals This option defines the operation of peripheral components on the system’s input/output ports. Phoenix - AwardBIOS CMOS Setup Utility Integrated Peripherals OnChip IDE Device [Press Enter] Item Help ► OnChip PCI Device [Press Enter] ► SuperIO Device [Press Enter] ►... -
Page 23: Onchip Ide Device
► OnChip IDE Device Use this item to enable or disable the PCI IDE channels that are integrated on the mainboard. Select the item and press <Enter> to open the following menu: Phoenix - AwardBIOS CMOS Setup Utility OnChip IDE Device OnChip Primary PCI IDE [Enabled] Item Help... -
Page 24: Onchip Pci Device
► OnChip PCI Device Use this item to enable or disable the PCI devices that are integrated on the mainboard. Select the item and press <Enter> to open the following menu: Phoenix - AwardBIOS CMOS Setup Utility OnChip PCI Device USB Controller [Enabled] Item Help... -
Page 25: Superio Device
► SuperIO Device Use this item to change settings for I/O devices. Select the item and press <Enter> to open the following menu: Phoenix - AwardBIOS CMOS Setup Utility SuperIO Device Onboard Serial Port 1 [3F8] Item Help Serial Port 1 Use IRQ [IRQ4] Onboard Serial Port 2 [2F8]... -
Page 26: Power Management Setup
Power Management Setup Use these items to control system power management. Modern operating systems take care of much of the power management. This mainboard supports ACPI (Advanced Configuration and Power Interface). Phoenix - AwardBIOS CMOS Setup Utility Power Management Setup ACPI Function [Enabled] Item Help... - Page 27 for a specified length of time. Full power function will return when a Power Management event is detected. Options are from 1 Min to 1 Hour and Disabled. The default setting is Disabled. HDD Power Down The IDE hard drive will spin down if it is not accessed within a specified length of time. Options are from 1 Min to 15 Min and Disabled.
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Page 28: Pnp/Pci Configurations
PnP/PCI Configurations This option configures how PnP (Plug and Play) and PCI expansion cards operate in the system. Both the ISA and PCI buses on the mainboard use system IRQs (Interrupt ReQuests) and DMAs (Direct Memory Access). You must set up the IRQ and DMA assignments correctly through the PnP/PCI Configurations menu; other- wise, the mainboard will not work properly. -
Page 29: Irq Resources
► IRQ Resources This menu can only be accessed when the Resources Controlled by menu is set to Manual. In the IRQ Resources sub-menu, if you change any of the IRQ assignations to Legacy ISA, then that Interrupt Request Line is reserved for a legacy ISA expansion card. Press <Esc> to close the IRQ Resources sub-menu. Phoenix - AwardBIOS CMOS Setup Utility IRQ Resources IRQ-3 assigned to... -
Page 30: Pc Health Status
PC Health Status On mainboards that support hardware monitoring, this item lets you monitor the parameters for critical volt- ages, and critical temperatures. Several fields are for information only and are not configurable. Phoenix - AwardBIOS CMOS Setup Utility PC Health Status Current CPU Temperature 21ºC/ 69ºF Item Help... -
Page 31: Frequency/Voltage Control
Frequency/Voltage Control Use these items to control system frequency and voltage. Phoenix - AwardBIOS CMOS Setup Utility Frequency/Voltage Control Auto Detect PCI Clk [Enabled] Item Help Spread Spectrum [Enabled] Figure 3.14 PC Health Status menu ↑↓→←:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help F5:Previous Values F6:Fail-Safe Defaults F7:Optimized Defaults... -
Page 32: Other Bios Options
Other BIOS Options This section covers the other options that are available from the main menu: Phoenix - AwardBIOS CMOS Setup Utility Standard CMOS Feature Frequency/Voltage Control ► ► Advanced BIOS Features Load Fail-Safe Defaults ► Advanced Chipset features Load Optimized Defaults ►... -
Page 33: Exit Without Saving
Set Supervisor and User Passwords These items can be used to install a password. A Supervisor password takes precedence over a User password, and the Supervisor can limit the activities of a User. To install a password, follow these steps: 1. - Page 34 C H A P T E R 2 B I O S S E T U P...
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Page 35: Chapter 3 Installing Drivers And Software
Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check PT-6200 that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus. -
Page 36: Intel Chipset Driver
Intel Chipset Driver The Intel Chipset Software Utility updates the Windows XP/2000 INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : Browse to the \DRIVER\chipset\Intel\Inf folder. Next to continue. Double-click setup.exe. The following screen appears. Click Yes. - Page 37 Browse the ReadMe Information, then click Next. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.
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Page 38: Intel Chipset Graphics Driver
Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers. Browse to the \DRIVER\VGA\intel\Win2K_XP folder. Double-click the executable file. The following screen appears. Read the release version, and then click Next. Next to continue. - Page 39 Yes to begin installation. Read the License Agreement, then click When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.
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Page 40: Audio Driver
Audio driver The Realtek Audio Driver Setup Program supports Windows XP/2000. Refer to the following to install the drivers. Browse to the \DRIVER\SOUND\RealTek folder. Next to continue. Double-click the executable file. The following screen appears. Click Continue Anyway to continue. Click C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E... - Page 41 Yes, I want to restart my computer now and then click Finish. Click...
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Page 42: Lan Driver
LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. Browse to the \DRIVER\LAN\RealTek folder. Double-click the executable file. The following screen appears. Click Next to continue. Click Install to begin installation. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E... - Page 43 When installation is completed, click Finish.
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Page 44: Touch Screen Driver
Touch Screen Driver Refer to the following to install the touch screen driver. Browse to the \DRIVER\Touch\eGalax folder. Double-click setup.exe. The following screen appears. Click Next to continue. Install PS/2 interface drive and then click Next to continue. Check the box for C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E... - Page 45 Ok to continue. System will give you a warning, click None and then click Next to continue. Check the box for Uncheck the box for Support Mulit-Monitor System and then click Next to continue.
- Page 46 Next to continue. Click Click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
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Page 47: Calibrating The Touchscreen
Yes, I want to restart my computer now and then click Finish. Click Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: Start > Programs > TouchKit Launch the TouchKit application from the Windows desktop by clicking on >... - Page 48 4 Points Calibrattion button. Click the Use your finger to touch the blinking X Symbol on the screen until stop blinking. Click OK to complate the 4 points calibration. You may also use this application to adjust the touch settings. NOTE C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
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Page 49: Chapter 4 Locating The Problem
CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 4 • Cash drawer checkout on the page 4 • LCD symptoms on the page 4 •... -
Page 50: Lcd Symptoms
Figure 4.1 Connecting a cash drawer Cashdrawer Turn on the machine . Refer to the following to prevent incorrect cash drawer status detection by the system: Port I/O Port Address Condition Note Control port 40B9 High(1) → Close If bit7 is set to Low to open the cash drawer, after it must be set back to Low(0) →... -
Page 51: Touch Screen Symptoms
Touch screen symptoms Symptom Corrective Procedure • Touchscreen does not Install and run the touchscreen calibration program from the driver function • No virtual mouse Reseat the panel cable. • Cursor doesn’t follow when Reseat the touchscreen board-to-touch panel cable. touching the screen Replace the touch control board. -
Page 52: Usb Symptoms
USB symptoms Symptom Corrective Procedure • USB device does not function Check that the USB device is detected in Windows Device Manager. Reinstall the USB device driver. Replace the mainboard. Peripheral-device symptoms Symptom Corrective Procedure • USB ports do not work Reseat the I/O cable. -
Page 53: Mainboard Jumper Settings
Mainboard jumper settings Before replacing the mainboard, ensure that the problem is not due to an incorrect jumper setting or a loose connection. Setting a jumper The mainboard jumpers are to set system configuration options. When setting the jumpers be sure the shunts (jumper caps) are placed on the correct pins. -
Page 54: Mainboard Jumpers
Mainboard jumpers Figure 4.2 PT-6200 mainboard jumpers Jumper Setting Description 1-2 closed (default) BANIAS J3 (CPU Voltage Select) 2-3 closed DOTHAN 1-2 closed 5Vcc J8 (Keyboard Voltage Select) 2-3 closed (default) Standby 5V 1-2 closed (default) Normal J14 (COM4 Voltage Select) -
Page 55: Mainboard Connectors
LED display battery connector to thermal printer connect to connector to HDD power speaker connector connect to to power touch panel button connector to connector to connector to connector to LCD panel COM4 inverter Figure 4.3 PT-6200 mainboard connectors... -
Page 56: Inverter Connectors
Inverter connectors connector to mainboard connector to Figure 4.4 Inverter connectors C H A P T E R 4 L O C A T I N G T H E P R O B L E M... -
Page 57: Chapter 5 Replacing Field Replaceable Units (Frus)
After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the PT-6200. Damage due to unauthorized servicing is not covered by the warranty. -
Page 58: Before You Begin
CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the PT-6200 components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. Most of the electrical and mechanical connections can be disconnected by using your fingers. -
Page 59: Front Panel
Front Panel Remove the three screws. Open the front panel. Before proceeding, remove the following FRUs. • “Front Panel” on page 55. Disconnect the cables. Remove the screw. Slide up and remove the MSR. -
Page 60: Mainboard
Mainboard Before proceeding, remove the following FRUs. • “Front Panel” on page 55. Disconnect the cables on the mainboard. Remove the three screws from the mainboard tray. Remove the mainboard tray. Remove the 5 screws from the mainboard. Remove the screws from the mainboard I/O panel. -
Page 61: Hard Drive
Hard drive Remove the screw. Pull out the hard drive tray. Disconnect the power cable and data cable from the hard drive. Remove the four screws, then remove the hard drive out from the tray. -
Page 62: Thermal Printer
Thermal Printer Press the release and open the printer cover. Find the screw in the center of the printer. Remove the screw. Disconnect the cables. Remove the printer. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) -
Page 63: Customer Display
Customer Display Remove the screw. Disconnect the cables from the mainboard. Slide out the customer display. Speaker Before proceeding, remove the following FRUs. • “Front Panel” on page 55. • “Mainboard” on page 56. Disconnect the cables on the mainboard. Remove the three screws from the speaker bracket. -
Page 64: Lcd Panel
LCD Panel Before proceeding, remove the following FRUs. • “Front Panel” on page 55. Disconnect the cable on the mainboard. Remove the seven screws from the LCD panel tray. Remove the tray. Disconnect the cable from the inverter. Remove the four screws. Remove the LCD panel. -
Page 65: Touch Panel
Touch Panel Before proceeding, remove the following FRUs. • “Front Panel” on page 55. • “LCD Panel” on page 60. Remove the touch panel. Remove the 4 waterproof sticks. Memory Before proceeding, remove the following FRUs. • “Front Panel” on page 55. Open the clips. - Page 66 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )
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Page 67: Appendix Part List And Specification
APPENDIX PART LIST AND SPECIFICATION Figure 6.1 Exploded diagram main parts Figure 6.2 Exploded dia- gram MSR parts... -
Page 68: Part List For White Pt-6200
Part list for White PT-6200 DESCRIPTION ITEM NO DESCRIPTION ITEM NO Memo Plate 21004500H6009 Logo(VFD) 21004500H6000 Logo 21004500H6000 Display windowVFD 25073500H6000 Front bezel 25000500H6400 MSR bracket 21004500H6004 LCD bracket (1) 21004500H6002 Main Body plastic 25000500H6402 25003500H6001 Print 770500H640000 Touch Panel... -
Page 69: Part List For Charcoal Pt-6200
Part list for Charcoal PT-6200 DESCRIPTION ITEM NO DESCRIPTION ITEM NO Memo Plate 21004500H6009 Logo(VFD) 21004500H6100 Logo 21004500H6000 Display windowVFD 25073500H6000 Front bezel 25000500H6306 MSR bracket 21004500H6004 LCD bracket (1) 21004500H6002 Main Body plastic 25000500H6307 25003500H6001 Print 770500H640000 Touch Panel... -
Page 70: Specifications
Specifications 10.4” TFT-LCD, resolution is 800 x 600 Touch 5-wire Resistive touch (PS/2 interface) Intel Celeron-M Processor @ 600MHz, L2 Cache 512KB, FSB 400MHz, fanless design Chipset NB - Intel 82852GM SB - Intel 82801DB Memory 184-pin DDR DIMM x 1 , System ships with 512MB as the standard BIOS Award System BIOS, 4M bits flash ROM Graphics...