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Partner Tech International PT-6910 series Service Manual

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Service Manual
PT-6910 Series

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Summary of Contents for Partner Tech International PT-6910 series

  • Page 1 Service Manual PT-6910 Series...

  • Page 3: Declaration Of Conformity

    Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of Partner Tech Corp. Disclaimer The information in this document is subject to change without notice.

  • Page 4: About This Manual

    About this manual The service manual provides service information for the PT-6910 Series. This manual is designed to help train service personnel to locate and fix failing parts on the machine. This manual consists of the following sections: Chapter 1 Getting Started: This section covers unpacking and checking the package contents, and identifying components.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the Machine .................1 Identifying components .................2 CHAPTER 2 BIOS SETUP ............5 About the Setup Utility ...................5 Standard CMOS Features................8 Advanced BIOS Features ................10 CPU Feature ....................12 Hard Disk Boot Priority .................13 Advanced Chipset Features .................14 Integrated Peripherals ..................16 ►...
  • Page 6 Network symptoms ..................47 USB symptoms ....................48 Peripheral-device symptoms ................48 MSR reader symptoms ................48 Boot symptoms ....................48 Mainboard jumper settings ................49 Setting a jumper ...................49 Mainboard jumpers ..................50 Mainboard connectors..................51 IO board connectors..................52 Inverter connectors ..................52 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs) .....................
  • Page 7 Figure 2.17 Other BIOS Options ..............27 Figure 4.1 Connecting a cash drawer ............46 Figure 4.2 PT-6910 series mainboard jumper ..........50 Figure 4.3 PT-6910 series mainboard connectors and button .....51 Figure 4.4 IO board connectors ..............52 Figure 4.5 Inverter connectors ..............52 Figure 6.1 Exploded diagram of PT-6910 / PT-6915F........71...

  • Page 9: Chapter 1 Getting Started

    CHAPTER 1 GETTING STARTED This chapter describes how to unpack and identifying components on the device. The following topics are described. • Unpacking the Machine on page • Identifying components on page Unpacking the Machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service.

  • Page 10: Identifying Components

    C H A P T E R 1 G E T T I N G S T A R T E D C H A P T E R 1 G E T T I N G S T A R T E D Identifying components This section describes the parts and connectors on the machine.

  • Page 11: Figure 1.3 Rear View

    Rear view PT-6915 PT-6910 / PT-6915F Figure 1.3 Rear view Component Description Heat sink rear cover (PT-6915) Filter cover CompactFlash card cover Rear cover Rear cover latches...

  • Page 12: Figure 1.4 Pt-6910 Series I/O Connectors

    C H A P T E R 1 G E T T I N G S T A R T E D I/O connectors 16 15 Figure 1.4 PT-6910 Series I/O connectors Connector Description Audio Line out Act LED (green) lights when network activity is detected...

  • Page 13: Chapter 2 Bios Setup

    CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •...

  • Page 14: Figure 2.1 Main Bios Menu

    C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS.

  • Page 15: Using Bios

    Using BIOS When you start the Setup Utility, the main menu appears. The main menu of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options.

  • Page 16: Standard Cmos Features

    C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P Standard CMOS Features Selecting Standard CMOS Features on the main menu displays the following menu: Phoenix - AwardBIOS CMOS Setup Utility Standard CMOS Features Date (mm:dd:yy)

  • Page 17: Figure 2.3 Ide Channel 2 Master Menu

    IDE Channel 0/2/3 Master/Slave These fields are used to configure the IDE hard drives. Move the cursor to highlight the fields and press <Enter> to enter the submenus. Phoenix - AwardBIOS CMOS Setup Utility IDE Channel 0 Master IDE HDD Auto-Detection [Press Enter] Item Help IDE Channel 0 Master...

  • Page 18: Advanced Bios Features

    C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P Advanced BIOS Features Selecting Advanced BIOS Features on the main menu opens up this screen: Phoenix - AwardBIOS CMOS Setup Utility Advanced BIOS Features CPU Feature...
  • Page 19 Security Option Select whether the password is required every time the system boots or only when you enter setup. The default setting is Setup. Option Description The system will not boot and access to Setup will be denied if the correct password is not System entered at the prompt.

  • Page 20: Cpu Feature

    C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P CPU Feature Selecting CPU Feature opens up this screen. Phoenix - AwardBIOS CMOS Setup Utility CPU Feature Delay Prior to Thermal...

  • Page 21: Hard Disk Boot Priority

    Hard Disk Boot Priority Selecting Hard Disk Boot Priority opens up this screen. Phoenix - AwardBIOS CMOS Setup Utility Hard Disk Boot Priority Ch2 M. : ST380815AS Item Help 2. Bootable Add-in Cards Figure 2.6 Hard Disk Boot Priority menu ↑↓→←:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help F5:Previous Values F6:Fail-Safe Defaults...

  • Page 22: Advanced Chipset Features

    C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P Advanced Chipset Features This option displays critical timing parameters of the mainboard. Leave the items on this menu at their default settings unless you are very familiar with the technical specifications of the system hardware.
  • Page 23 System Memory Frequency When the DRAM Timing Selectable is set to [Manual], this field is adjustable. This allows the user the set the memory frequency. The default value is according to the PSD. System/Video BIOS Cacheable These items allow the video and/or system to be cached in memory for faster execution. We recommend that you leave these items at the default value.

  • Page 24: Integrated Peripherals

    C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P Integrated Peripherals This option defines the operation of peripheral components on the system’s input/output ports. Phoenix - AwardBIOS CMOS Setup Utility Integrated Peripherals OnChip IDE Device...

  • Page 25: Onchip Ide Device

    ► OnChip IDE Device Use this item to enable or disable the PCI IDE channels that are integrated on the mainboard. Select the item and press <Enter> to open the following menu: Phoenix - AwardBIOS CMOS Setup Utility OnChip IDE Device IDE HDD Block Mode [Enabled] Item Help...
  • Page 26 C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P On-Chip Secondary Use this item to enable or disable the PCI IDE channels that are integrated on the mainboard. The default setting is Enabled.

  • Page 27: Onboard Device

    ► Onboard Device Use this item to enable or disable the PCI devices that are integrated on the mainboard. Select the item and press <Enter> to open the following menu: Phoenix - AwardBIOS CMOS Setup Utility Onboard Device USB Controller [Enabled] Item Help USB 2.0 Controller...

  • Page 28: Superio Device

    C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P ► SuperIO Device Use this item to change settings for I/O devices. Select the item and press <Enter> to open the following menu: Phoenix - AwardBIOS CMOS Setup Utility SuperIO Device...

  • Page 29: Power Management Setup

    Power Management Setup Use these items to control system power management. Modern operating systems take care of much of the power management. This mainboard supports ACPI (Advanced Configuration and Power Interface). Phoenix - AwardBIOS CMOS Setup Utility Power Management Setup ACPI Function [Enabled] Item Help...
  • Page 30 C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P HDD Power Down The IDE hard drive will spin down if it is not accessed within a specified length of time. Options are from 1 Min to 15 Min and Disabled.

  • Page 31: Pnp/Pci Configurations

    PnP/PCI Configurations This option configures how PnP (Plug and Play) and PCI expansion cards operate in the system. Both the ISA and PCI buses on the mainboard use system IRQs (Interrupt ReQuests) and DMAs (Direct Memory Access). You must set up the IRQ and DMA assignments correctly through the PnP/PCI Configurations menu; otherwise, the mainboard will not work properly.

  • Page 32: Irq Resources

    C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P ► IRQ Resources This menu can only be accessed when the Resources Controlled by menu is set to Manual. In the IRQ Resources sub-menu, if you change any of the IRQ assignations to Legacy ISA, then that Interrupt Request Line is reserved for a legacy ISA expansion card.

  • Page 33: Pc Health Status

    PC Health Status On mainboards that support hardware monitoring, this item lets you monitor the parameters for critical voltages, and critical temperatures. Several fields are for information only and are not configurable. Phoenix - AwardBIOS CMOS Setup Utility PC Health Status CPU Warning Temperature [Disabled] Item Help...

  • Page 34: Frequency/Voltage Control

    C H A P T E R 2 B I O S S E T U P C H A P T E R 2 B I O S S E T U P Frequency/Voltage Control Use these items to control system frequency and voltage. Phoenix - AwardBIOS CMOS Setup Utility Frequency/Voltage Control Spread Spectrum...

  • Page 35: Other Bios Options

    Other BIOS Options This section covers the other options that are available from the main menu: Phoenix - AwardBIOS CMOS Setup Utility Standard CMOS Feature Frequency/Voltage Control ► ► Advanced BIOS Features Load Fail-Safe Defaults ► Advanced Chipset features Load Optimized Defaults ►...

  • Page 36: Exit Without Saving

    C H A P T E R 2 B I O S S E T U P Set Supervisor and User Passwords These items can be used to install a password. A Supervisor password takes precedence over a User password, and the Supervisor can limit the activities of a User.

  • Page 37: Chapter 3 Installing Drivers And Software

    Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check PT-6910 series that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

  • Page 38: Intel Chipset Driver

    C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E Intel Chipset Driver The Intel Chipset Software Utility updates the Windows XP/2000 INF files so that the Intel chipset is correctly configured.
  • Page 39 Browse the ReadMe Information, then click Next. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 40: Intel Chipset Graphics Driver

    C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000.
  • Page 41 Read the License Agreement, then click Yes to begin installation. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 42: Via Audio Driver

    C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E VIA Audio Driver Refer to the following to install the VIA Vinyl Audio Driver. Browse to the \DRIVER\SOUND\VIA\A1u680b folder.
  • Page 43 Click Next to continue. Next to continue Click...
  • Page 44 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E Yes, I want to restart my computer now and then click Finish. Select...

  • Page 45: Lan Driver

    LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. Browse to the \DRIVER\LAN\RealTek\PCI_InstallShieldS folder. Next to continue. Double-click the executable file. The following screen appears. Click Click Install to begin installation.
  • Page 46 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E Finish. When installation is completed, click...

  • Page 47: Touch Screen Driver

    Touch Screen Driver Refer to the following to install the touch screen driver. Browse to the \DRIVER\Touch\eGalax folder. Next to continue. Double-click setup.exe. The following screen appears. Click Click Next to continue.
  • Page 48 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E Check the box for None and then click Next to continue.
  • Page 49 Click Next to continue. Next to continue. Click...

  • Page 50: Calibrating The Touchscreen

    C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E Click Yes, I want to restart my computer now and then click Finish. Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: Start >...
  • Page 51 Click the 4 Points Calibration button. Use your finger to touch the blinking X Symbol on the screen until stop blinking. OK to complete the 4 points calibration. Click You may also use this application to adjust the touch settings. NOTE...
  • Page 52 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 53: Chapter 4 Locating The Problem

    CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 4 • Cash drawer checkout on the page 4 • LCD symptoms on the page 4 •...

  • Page 54: Lcd Symptoms

    C H A P T E R 4 L O C A T I N G T H E P R O B L E M C H A P T E R 4 L O C A T I N G T H E P R O B L E M Figure 4.1 Connecting a cash drawer...

  • Page 55: Touch Screen Symptoms

    Touch screen symptoms Symptom Corrective Procedure • Touchscreen does not Install and run the touchscreen calibration program from the driver function • No virtual mouse Reseat the panel cable. • Cursor doesn’t follow when Reseat the touchscreen board-to-touch panel cable. touching the screen Replace the touch control board.

  • Page 56: Usb Symptoms

    C H A P T E R 4 L O C A T I N G T H E P R O B L E M C H A P T E R 4 L O C A T I N G T H E P R O B L E M USB symptoms Symptom Corrective Procedure...

  • Page 57: Mainboard Jumper Settings

    Mainboard jumper settings Before replacing the mainboard, ensure that the problem is not due to an incorrect jumper setting or a loose connection. Setting a jumper The mainboard jumpers are to set system configuration options. When setting the jumpers be sure the shunts (jumper caps) are placed on the correct pins.

  • Page 58: Mainboard Jumpers

    C H A P T E R 4 L O C A T I N G T H E P R O B L E M C H A P T E R 4 L O C A T I N G T H E P R O B L E M Mainboard jumpers Figure 4.2 PT-6910 series mainboard jumper Jumper Setting Description...

  • Page 59: Mainboard Connectors

    IO board connector to touch panel battery connector to connector to connector to power button Green Power SATA HDD IO board indicator LED connector to Amber Hard drive activity LED Figure 4.3 PT-6910 series mainboard connectors and button...

  • Page 60: Io Board Connectors

    C H A P T E R 4 L O C A T I N G T H E P R O B L E M IO board connectors connector to connector to connector to connector to front USB mainboard mainboard HDD power connector to...

  • Page 61: Chapter 5 Replacing Field Replaceable Units (Frus)

    CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs) This chapter provides instructions for replacing FRUs. The following topics are described. • Safety and precautions on the page 5 • Before you begin on the page 5 • Replacing parts on the page 5 •...

  • Page 62: Before You Begin

    C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) Under no circumstances touch the inverter while power is connected to the machine.

  • Page 63: Rear Base Cover

    Rear base cover Rotate the display until it’s perpendicular. Open the button locks. Remove the rear base cover.

  • Page 64: Front Base Cover

    C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) Front base cover Before proceeding, remove...

  • Page 65: Front Usb Pcb And Bracket

    Front USB PCB and bracket Before proceeding, remove the following FRUs. • “Rear base cover” on page 55. • “Front base cover” on page 56. Remove the two screws. Remove the USB PCB. Remove the two screws. Disconnect the cable. Remove the bracket.

  • Page 66: Customer Display (For Pt-6910 / Pt-6915F)

    C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) Customer display (for PT-6910 / PT-6915F) Remove the two screws...

  • Page 67: Customer Display (For Pt-6915)

    Customer display (for PT-6915) Remove the two screws (M3 x 8 mm, black). Remove the customer display. Disconnect the cable.

  • Page 68: Back Top Cover And Bottom Cover (For Pt-6910 / Pt-6915F)

    C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) Back top cover and bottom cover (for PT-6910 / PT-6915F) Before proceeding, remove...

  • Page 69: Back Top Cover And Bottom Cover (For Pt-6915)

    Back top cover and bottom cover (for PT-6915) Remove the 4 screws. Slide up and remove the back top cover. Remove the rear base cover. Position the machine as shown. Remove the back bottom cover.

  • Page 70: Hdd

    C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) Before proceeding, remove the following FRUs.

  • Page 71: I/O Pcb

    I/O PCB Before proceeding, remove the following FRUs. • “Rear base cover” on page 55. • “Front base cover” on page 56. Disconnect the 5 cables. Remove the 2 screws (M3 x 4 mm, silver). Remove the I/O bracket. Remove the 2 screws (M3 x 4 mm, silver).

  • Page 72: Cf Card Pcb (Optional)

    C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) CF card PCB (optional) Before proceeding, remove...

  • Page 73: Inverter

    Inverter Before proceeding, remove the following FRUs. • “Rear base cover” on page 55. • “Front base cover” on page 56. • “Customer display” on page 58 or 59. • “Back top cover and bottom cover” on page 60 or 61. Remove the 5 screws (M3 x 4 mm, silver).

  • Page 74: Mainboard

    C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) Mainboard Before proceeding, remove...

  • Page 75: Touch Panel

    Touch panel Before proceeding, remove the following FRUs. • “Rear base cover” on page 55. • “Customer display” on page 58 or 59. • “Back top cover and bottom cover” on page 60 or 61. • “Front display cover” on page 66.

  • Page 76: Lcd Panel

    C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) LCD panel Before proceeding, remove...

  • Page 77: Memory

    Memory Before proceeding, remove the following FRUs. • “Rear base cover” on page 55. • “Customer display” on page 58 or 59. • “Back top cover and bottom cover” on page 60 or 61. Open the clips. Pull out the memory module. Battery Before proceeding, remove the following FRUs.
  • Page 78 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

  • Page 79: Appendix Part List And Specification

    APPENDIX PART LIST AND SPECIFICATION Figure 6.1 Exploded diagram of PT-6910 / PT-6915F...

  • Page 80: Part List For Pt-6910 / Pt-6915F

    A P P E N D I X A P P E N D I X Part list for PT-6910 / PT-6915F DESCRIPTION ITEM NO DESCRIPTION ITEM NO Back top cover 25002500J0118 MSR base 25002500M2001 Back top cover nets 6605500M34003 INVERTER PCB 261BC30700211 MB Bracket...

  • Page 81: Figure 6.2 Exploded Diagram Of Pt-6915

    Figure 6.2 Exploded diagram of PT-6915...

  • Page 82: Part List For Pt-6915

    A P P E N D I X A P P E N D I X Part list for PT-6915 DESCRIPTION ITEM NO DESCRIPTION ITEM NO Main Board PCB 700500M403005 MSR cover 25003500J0134 MB bracket 21004500M3003 VFD Rubber 25003500M2101 TFT LCD 2614550150102 Display 770500M209000...

  • Page 83: Figure 6.3 Exploded Diagram Of Msr

    33A-08 33A-07 33A-06 33A-05 33A-04 33A-02 33A-01 33A-03 33A-09a-02 33B-05 33A-09a-01 33B-04 33B-03 33B-02 33A-09b-01 33A-09b-02 33A-09b-03 33B-01 OPTION 33A-09c Figure 6.3 Exploded diagram of MSR DESCRIPTION ITEM NO DESCRIPTION ITEM NO 33A-01 MSR gap cover 25003500J0123 33A-09- FP cover 25003500J0120 b-01 33A-02...

  • Page 84: Specifications

    A P P E N D I X A P P E N D I X Specifications 15” TFT color LCD, resolution is 1024 x 768 Touch 5-wire Resistive touch (RS-232 interface) PT-6910 Intel Celeron-M Processor @ 1GMhz, L2 Cache 0KB, FSB 400MHz, w/o fan PT-6915 Intel Celeron-M Processor @ 1.5GMhz, L2 Cache 1M, FSB...
  • Page 85 Operating Windows XP, XP embedded, CE.Net, Linux (Fedora, SuSE), WEPOS System Power Supply AC 100V~240V/DC19V, 4.75A, 90 watt power adaptor (3P) Dimensions Physical: 344(W)x331(H)x259(D)mm Operating 0~+40˚C Temperature Storage Tem- -20˚C~+60˚C perature Operating & Storage 10%~80% Humidity Color Dark Charcoal Certification CE/FCC, Class A, UL, cUL, CB, VCCI, BSMI, 3C * Specification subject to change without prior notice...
  • Page 86 A P P E N D I X...

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