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Before You Call
OCCURRENCE
Entire cooktop does not operate.
Error code is shown
POSSIBLE CAUSE/SOLUTION
House fuse has blown or circuit breaker
has tripped.
Check/reset
breaker
or replace
fuse. If the problem
is a circuit overload,
have this situation corrected
by a qualified
electrician.
Wiring
connection
is not complete.
Caii 1-800-4-MY-HOME®
for service (see back
cover).
Power outage.
Check house lights to be sure. Call your local electric
company
for
service.
Surface element does not heat.
Mechanical
interference
with
control
panel
touch
pads.
Make
sure nothing
rest on the
control
panel.
Clean
cooktop
surface
is required.
Caii
1-800-4-MY-HOME®
for
service
(see back
cover).
No power
to the appliance.
Check
steps under
"Entire
Cooktop
Does
Not
Operate"
in
this Before
You Call checklist.
Too Jaw heat
setting.
Turn control
to a slightly
higher
setting
until
element
comes
on.
Incorrect
control
is on. Be sure to use correct
control
for
the element
to be used.
Surface element too hot or not
hot enough.
Food not heating
evenly.
Scratches or abrasions on
Ceramic glass cooktop surface.
Metal marks on Ceramic glass
cooktop surface.
Brown
streaks and specks on
Ceramic glass cooktop
surface.
Incorrect
control
setting. Raise or lower setting until proper
amount of heat is obtained.
Dial markings
are an indicator of relative
heat settings and will vary slightly.
Voltage
is incorrect. Be sure appliance
is properly
connected
to the specified
power
source. If you are not sure about this
requirement
call 1-800-4-MY-HOME®
for service
(see back cover).
Lightweight
or warped
pans were used. Be sure to use proper cookware.
Use only
fiat bottom,
evenly balanced
medium
or heavyweight
cookware.
Heavy and medium
weight
pans heat evenly. Because lightweight
pans heat unevenly, foods
may burn
easily.
Lightweight
or warped
pans were used. Be sure to use proper cookware.
Use only
fiat bottom,
evenly balanced
medium
or heavyweight
cookware.
Heavy and medium
weight
pans heat evenly. Because lightweight
pans heat unevenly, foods
may burn
easily.
Incorrect
control
setting. Raise or lower setting until proper
amount of heat is obtained.
Coarse particles
such as salt or sand between
cooktop
and utensils can cause
scratches.
Be
sure
cooktop
surface
and bottoms
of
utensils
are
clean
before usage.
Small scratches do not
affect
cooking
and
will
become
less visible with time.
Cleaning
materials
not recommended
for ceramic-glass
cooktop
have been used. See
Ceramic Glass Cooktop Cleanlng
& Malnienance
in this Use and Care Guide.
Cookware
with rough bottom
has been used. Use smooth, fiat-bottomed
cookware.
Sliding or scraping
of metal utensils on cooktop
surface.
Do not slide metal utensils on
cooktop
surface.
Use a ceramic-glass
cooktop
cleaning
cream to remove the marks.
See Ceramic
Glass Cooktop Cleaning & Maintenance
in this Use and Care Guide.
Boilovers have cooked
onto surface.
Use razor blade
scraper to remove soil. See
Ceramic Glass Cooktop Cleaning
& Maintenance
in this Use and Care Guide.
Cleaning
materials
not recommended
for ceramic-glass
cooktop
have been used. Use
recommended
cleaners
and cleaning
method.
See Ceramic Glass Cooktop Cleaning &
Maintenance
in this Use and Care Guide.
Areas of discoloration
on
Mineral
deposits
from water and food. Remove using a ceramic-glass
cooktop
cleaning
Ceramic glass cooktop
surface,
creme. To avoid this occurrence
use cookware
with clean, dry bottoms.
15
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